Metropolitan Nashville Public Schools
Spec IT Field Support
Metropolitan Nashville Public Schools, Nashville, Tennessee, United States, 37247
Overview
Spec IT Field Support Job Code: 89022 | Job Family/Function: 45 Information Technology Field Support | FLSA: Non-Exempt | Grade Ladder: MNPS Support Hourly | Pay Grade: MNPS.SCH011-H | Duration (days/year): 260 | Locations(s): Support Hub Metro Schools is one of the largest and most diverse school districts in the United States. We seek to partner with highly effective, engaging teachers, teacher leaders and support staff with a passion for urban education and a go-getter spirit as we strive to become the highest-performing urban district in the nation. Whether you are a teacher, an administrator, or a potential support staff employee, if you want to make a difference, we want to hear from you. Job Summary
Provides direct customer support and technical assistance to technology users in schools and other MNPS facilities. Performs support tasks including hardware support for computers, printers, LCD projectors, and other ancillary technology hardware. Provides direct support to Windows and Apple (Mac OS and IOS) based devices. Installs miscellaneous software. Creates and updates automated records of work performed. This job requires daily ad hoc travel in personal vehicle. Responsibilities Promotes and supports the use of technology as an effective teaching and productivity tool supporting innovative thinking and problem solving. Advocates and models safe, legal and ethical use of digital information and technology, including respect for copyright, intellectual property, and the appropriate documentation of resources. Advocates compliance with all district information technology policies. Reports violations as required. Installs and configures end-user technology systems/equipment in accordance with standardized MNPS procedures. Triages user requests for assistance based on the impact to the teaching and learning process and various other factors. Documents repair actions and other customer assistance activities. Processes equipment requiring repairs or upgrades in concert with other MNPS IT Support activities. Applies troubleshooting techniques and resolves basic network problems. Conducts ad hoc user technology training. Supports the integration of technology into the curriculum.
Education Qualifications
Post-secondary degree in technology or business field Preferred
Experience Qualifications
Two years experience in field end-user support in customer service-focused enterprise computing environment setting Preferred
Licenses and Certifications
DL NUMBER Driver License, Valid and in State Valid Tennessee Drivers License Required Current Microsoft, Cisco, A+ or Network Plus certifications Preferred
Equivalency
Starting At: $28.96 Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures. The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference. All provided salary ranges serve as a general guideline. More information on salaries and pay tables can be found. Equal Opportunity & ADA
Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law. The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Metropolitan Nashville Public Schools #J-18808-Ljbffr
Spec IT Field Support Job Code: 89022 | Job Family/Function: 45 Information Technology Field Support | FLSA: Non-Exempt | Grade Ladder: MNPS Support Hourly | Pay Grade: MNPS.SCH011-H | Duration (days/year): 260 | Locations(s): Support Hub Metro Schools is one of the largest and most diverse school districts in the United States. We seek to partner with highly effective, engaging teachers, teacher leaders and support staff with a passion for urban education and a go-getter spirit as we strive to become the highest-performing urban district in the nation. Whether you are a teacher, an administrator, or a potential support staff employee, if you want to make a difference, we want to hear from you. Job Summary
Provides direct customer support and technical assistance to technology users in schools and other MNPS facilities. Performs support tasks including hardware support for computers, printers, LCD projectors, and other ancillary technology hardware. Provides direct support to Windows and Apple (Mac OS and IOS) based devices. Installs miscellaneous software. Creates and updates automated records of work performed. This job requires daily ad hoc travel in personal vehicle. Responsibilities Promotes and supports the use of technology as an effective teaching and productivity tool supporting innovative thinking and problem solving. Advocates and models safe, legal and ethical use of digital information and technology, including respect for copyright, intellectual property, and the appropriate documentation of resources. Advocates compliance with all district information technology policies. Reports violations as required. Installs and configures end-user technology systems/equipment in accordance with standardized MNPS procedures. Triages user requests for assistance based on the impact to the teaching and learning process and various other factors. Documents repair actions and other customer assistance activities. Processes equipment requiring repairs or upgrades in concert with other MNPS IT Support activities. Applies troubleshooting techniques and resolves basic network problems. Conducts ad hoc user technology training. Supports the integration of technology into the curriculum.
Education Qualifications
Post-secondary degree in technology or business field Preferred
Experience Qualifications
Two years experience in field end-user support in customer service-focused enterprise computing environment setting Preferred
Licenses and Certifications
DL NUMBER Driver License, Valid and in State Valid Tennessee Drivers License Required Current Microsoft, Cisco, A+ or Network Plus certifications Preferred
Equivalency
Starting At: $28.96 Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures. The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference. All provided salary ranges serve as a general guideline. More information on salaries and pay tables can be found. Equal Opportunity & ADA
Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law. The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. Metropolitan Nashville Public Schools #J-18808-Ljbffr