Comptech Associates
Bilingual Customer Service Representative
Comptech Associates, Chicago, Illinois, United States, 60290
Overview
Recruitment Specialist @ Comptech Associates | Team Building, HR Management Location: Chicago, IL 60631 Duration: 6 Months (Temp to Perm opportunity) Bilingual Spanish/English candidates only Job Schedule:
Training is on site for 7-8 weeks, 40 hours per week for training. 5 days per week in office. Hours of Operation:
7:30am-6:00pm CT (40 hours per week) Job Summary Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Worksite Representative handles specific call types and completes requests in accordance with departmental guidelines and procedures. The role aims to create a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems. Responsibilities Supporting policyholders with insurance product information Answering PFP calls and responding to policyholder inquiries with claims, service and intake related issues Provide detailed information about policy statuses Assist with basic technical troubleshooting for self-service related issues Ability to send transfers to the PFP sales team to increase APV revenue Ability to handle claim intake for PFP Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Willingness to participate in partnership training and mentoring of Junior Representatives Willingness to perform other duties as assigned Expected to be able work various shifts within 7:30 a.m. 6:00 p.m. CDT timeframe
Skills
Previous experience as a customer service representative and prior contact center experience are preferred Basic familiarity with insurance products and policy schedules Friendly and professional demeanor Excellent communication and interpersonal skills Basic computer skills and knowledge of database software Demonstrated attention to detail, organizational skills, and time management Ability to work a flexible schedule to meet business and performance requirements Ability to remain calm in stressful situations Ability to explain detailed policy concepts in a simple way Bilingual skills (verbal, written, read) in Spanish preferred
Education and Experience
3-5 years experience of customer service
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Insurance
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Recruitment Specialist @ Comptech Associates | Team Building, HR Management Location: Chicago, IL 60631 Duration: 6 Months (Temp to Perm opportunity) Bilingual Spanish/English candidates only Job Schedule:
Training is on site for 7-8 weeks, 40 hours per week for training. 5 days per week in office. Hours of Operation:
7:30am-6:00pm CT (40 hours per week) Job Summary Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Worksite Representative handles specific call types and completes requests in accordance with departmental guidelines and procedures. The role aims to create a positive customer experience through professionalism, amicability, and knowledge of Combineds products and systems. Responsibilities Supporting policyholders with insurance product information Answering PFP calls and responding to policyholder inquiries with claims, service and intake related issues Provide detailed information about policy statuses Assist with basic technical troubleshooting for self-service related issues Ability to send transfers to the PFP sales team to increase APV revenue Ability to handle claim intake for PFP Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership. Willingness to participate in partnership training and mentoring of Junior Representatives Willingness to perform other duties as assigned Expected to be able work various shifts within 7:30 a.m. 6:00 p.m. CDT timeframe
Skills
Previous experience as a customer service representative and prior contact center experience are preferred Basic familiarity with insurance products and policy schedules Friendly and professional demeanor Excellent communication and interpersonal skills Basic computer skills and knowledge of database software Demonstrated attention to detail, organizational skills, and time management Ability to work a flexible schedule to meet business and performance requirements Ability to remain calm in stressful situations Ability to explain detailed policy concepts in a simple way Bilingual skills (verbal, written, read) in Spanish preferred
Education and Experience
3-5 years experience of customer service
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Insurance
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