Insight Global
Overview
As an IT Technician - IT Operations, you will provide technical support and assistance to address issues and ensure smooth IT operations within your assigned areas. This role involves handling incident and service requests, as well as performing tasks related to the provisioning, installation, configuration, and maintenance of desktop hardware, software, and related infrastructure communications. In addition, you will work closely with various departments, building collaborative relationships while enhancing your technical expertise and personal development. As a member of the IT team, youll uphold the companys core valuesintegrity, accountability, and excellencewhile playing a key role in driving technological advancements and achieving organizational success. Key Responsibilities
Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions. Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience. Support the installation, configuration, maintain, and repair workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers. Track individual and site IT performance metrics to support areas for improvement and implement solutions to optimize efficiency in service support and delivery processes. Manage IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. Follow standard help desk procedures, logging all requests in the help desk system and documenting resolutions within the process and knowledge base library. Support endpoint security by applying relevant patches and updates effectively. Provide training sessions to enhance end-user proficiency in IT systems and applications. Maintain knowledge of Viant corporate IT policies and Viant privacy policies. Report any security incident or suspected security incident to the Viant Security Incident Response Team. Provide support to our 3 Fremont sites in business hours for business operations. Proactively identify potential problems associated with a proposed process or system change. Demonstrate self-motivation and the ability to consider the 'big picture' in decision making. Manage multiple tasks simultaneously and prioritize time efficiently. Apply fundamental critical thinking concepts to effective problem solving. Exhibit good interpersonal skills and customer care abilities. Handle difficult user interactions with professionalism and efficiency. Install IT hardware and software hands-on. Skilled with Windows operating systems, Entra/Active Directory, Intune, and O365 applications such as OneDrive, SharePoint, and Teams. Understanding of VoIP systems (3CX is a plus). Understanding of networking concepts/protocols, VMWare, cybersecurity fundamentals, and system/user administration. Strong analytical, problem-solving, and troubleshooting skills. Familiarity with Manage Engine Service Desk and EndPoint Central is preferred. Travel
Up to 25% of the time or as needed. Compensation
$25.00/hr - $33.00/hr Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will have access to a comprehensive benefits package starting on day one of employment, including medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. #J-18808-Ljbffr
As an IT Technician - IT Operations, you will provide technical support and assistance to address issues and ensure smooth IT operations within your assigned areas. This role involves handling incident and service requests, as well as performing tasks related to the provisioning, installation, configuration, and maintenance of desktop hardware, software, and related infrastructure communications. In addition, you will work closely with various departments, building collaborative relationships while enhancing your technical expertise and personal development. As a member of the IT team, youll uphold the companys core valuesintegrity, accountability, and excellencewhile playing a key role in driving technological advancements and achieving organizational success. Key Responsibilities
Act in alignment with the core values of the company, demonstrating agility, teamwork, leadership, ownership, customer focus, and integrity in all actions. Provide administrative support and maintenance for Microsoft 365 applications, including Teams, OneDrive, Exchange, and SharePoint, ensuring optimal functionality and user experience. Support the installation, configuration, maintain, and repair workstations, laptops, peripherals, and site IT resources, including software, UPS systems, printers, and copiers. Track individual and site IT performance metrics to support areas for improvement and implement solutions to optimize efficiency in service support and delivery processes. Manage IT help desk requests to ensure prompt and effective communication, as well as timely resolutions. Follow standard help desk procedures, logging all requests in the help desk system and documenting resolutions within the process and knowledge base library. Support endpoint security by applying relevant patches and updates effectively. Provide training sessions to enhance end-user proficiency in IT systems and applications. Maintain knowledge of Viant corporate IT policies and Viant privacy policies. Report any security incident or suspected security incident to the Viant Security Incident Response Team. Provide support to our 3 Fremont sites in business hours for business operations. Proactively identify potential problems associated with a proposed process or system change. Demonstrate self-motivation and the ability to consider the 'big picture' in decision making. Manage multiple tasks simultaneously and prioritize time efficiently. Apply fundamental critical thinking concepts to effective problem solving. Exhibit good interpersonal skills and customer care abilities. Handle difficult user interactions with professionalism and efficiency. Install IT hardware and software hands-on. Skilled with Windows operating systems, Entra/Active Directory, Intune, and O365 applications such as OneDrive, SharePoint, and Teams. Understanding of VoIP systems (3CX is a plus). Understanding of networking concepts/protocols, VMWare, cybersecurity fundamentals, and system/user administration. Strong analytical, problem-solving, and troubleshooting skills. Familiarity with Manage Engine Service Desk and EndPoint Central is preferred. Travel
Up to 25% of the time or as needed. Compensation
$25.00/hr - $33.00/hr Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will have access to a comprehensive benefits package starting on day one of employment, including medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. #J-18808-Ljbffr