Consumer Cellular
Virtual Customer Representative - Phoenix Valley
Consumer Cellular, Chicago, Illinois, United States, 60290
Overview
Who We Are
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone. We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers. Within 50 miles of Phoenix Valley center
This role is remote, but you will still need to reside within 50 miles of our Phoenix Valley center. What You Will Do Customer Champion
You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA Technology Troubleshooter
When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. You are the solution. Areas may include changing a SIM card, downloading apps, or adding contacts to their phone. Highly Organized and Motivated
You will be at your best throughout your shift. You will need to be self-motivated and committed to being available and present for our customers during your shift except for breaks and lunch. A quiet, distraction-free workplace is required. Team Player
We win, celebrate, laugh, appreciate and respect each other as professionals and teammates. We work collaboratively and value differences, strengths, and talents.
What is in it for YOU
Flexibility in Schedule
Full-time, part-time, and split-shift options. Competitive Wage and Savings
$16/hour with potential shift differentials for evening and weekend hours. Save on gas and lunches out. Career Growth
You are in charge of your career and can grow. You can self-promote through meeting and maintaining your metrics. Paid Training
Full-time, 5-week training that is 100% paid! Dynamite Benefits
Benefits to cover all your needs at affordable rates (e.g., $25/paycheck).
What Skills You Need
Right Attitude
Focused on learning and creating great experiences for customers. Experience
High school diploma or equivalent required. At least 6 months of customer service experience. Remote customer service experience preferred. Office Computer Skills
Basic computer skills (typing, common software, internet navigation). Work from Home Requirements Internet Connection
At least 20 Mbps upload and 100 Mbps download. Satellite, Wi-Fi, or cellular data are NOT compatible. Distraction-Free Workplace
An office setting at home to minimize distractions and noise so the customer can hear you. Location
Must be within 50 miles of a CCI facility to allow team interaction when needed; on-site and off-site IT support available.
About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news. Pre-employment background check and drug screen is required. #Agent2025 Location & Job Details
Primary Location: United States - Arizona Job: Customer Service Job Posting: Sep 2, 2025 Unposting Date: Oct 4, 2025 Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.Resources@consumercellular.com. #J-18808-Ljbffr
Who We Are
Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone. We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers. Within 50 miles of Phoenix Valley center
This role is remote, but you will still need to reside within 50 miles of our Phoenix Valley center. What You Will Do Customer Champion
You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA Technology Troubleshooter
When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. You are the solution. Areas may include changing a SIM card, downloading apps, or adding contacts to their phone. Highly Organized and Motivated
You will be at your best throughout your shift. You will need to be self-motivated and committed to being available and present for our customers during your shift except for breaks and lunch. A quiet, distraction-free workplace is required. Team Player
We win, celebrate, laugh, appreciate and respect each other as professionals and teammates. We work collaboratively and value differences, strengths, and talents.
What is in it for YOU
Flexibility in Schedule
Full-time, part-time, and split-shift options. Competitive Wage and Savings
$16/hour with potential shift differentials for evening and weekend hours. Save on gas and lunches out. Career Growth
You are in charge of your career and can grow. You can self-promote through meeting and maintaining your metrics. Paid Training
Full-time, 5-week training that is 100% paid! Dynamite Benefits
Benefits to cover all your needs at affordable rates (e.g., $25/paycheck).
What Skills You Need
Right Attitude
Focused on learning and creating great experiences for customers. Experience
High school diploma or equivalent required. At least 6 months of customer service experience. Remote customer service experience preferred. Office Computer Skills
Basic computer skills (typing, common software, internet navigation). Work from Home Requirements Internet Connection
At least 20 Mbps upload and 100 Mbps download. Satellite, Wi-Fi, or cellular data are NOT compatible. Distraction-Free Workplace
An office setting at home to minimize distractions and noise so the customer can hear you. Location
Must be within 50 miles of a CCI facility to allow team interaction when needed; on-site and off-site IT support available.
About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news. Pre-employment background check and drug screen is required. #Agent2025 Location & Job Details
Primary Location: United States - Arizona Job: Customer Service Job Posting: Sep 2, 2025 Unposting Date: Oct 4, 2025 Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.Resources@consumercellular.com. #J-18808-Ljbffr