ImmigrationJobs
Immigration Services Assistant (Office Automation)
ImmigrationJobs, Boston, Massachusetts, us, 02298
Summary
This position is located in Field Operations Directorate, Office of Field Operations, District 11. As an
Immigration Services Assistant (Office Automation) , you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers. Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Utilize various word processing advanced software functions (i.e., Microsoft Office products such as Word, Excel, PowerPoint, and Outlook). Manage systems to ensure they are current, accurate, and complete processes. Scan documents for storage or retrieval. Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports. Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Maintain compliance with established procedures for file management and appropriate search logs. Requirements
Conditions of employment
Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position
IS NOT
considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency and other special requirements
Residency Requirement:
There is a residency requirement for all applicants not currently employed by USCIS. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period:
You may be required to serve a probationary period of 1 year. Typing Certification:
Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed. General Office Skills:
Applicants must possess knowledge of general office automation software, practices, and procedures. Physical Demands:
Applicants must be able to lift up to 50 pounds. Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/12/2025. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-05:
You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties using word processing to edit and reformat correspondence and reports; Creating and maintaining spreadsheets and databases; Responding to inquiries by phone and/or in writing; Reviewing work products for accuracy and completeness.
OR You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-06:
You qualify at the GS-06 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties requiring different methods/approaches for a variety of assignments; Reviewing and screening applications or files to ensure validity of documentation submitted; Answering routine questions and providing assistance on applications; Maintaining subject matter files, technical instructions, and/or operating procedures. GS-07:
You qualify at the GS-07 level if you possess one (1) year of specialized experience, equivalent to at least the GS-06 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Managing data and files in various software applications to retrieve and prepare reports; Communicating technical information concerning applications with internal and external contacts; Analyzing and verifying cases where expedited processing is requested. Note:
Your resume will be reviewed to determine eligibility/qualifications. See the full announcement for additional information. Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-05 LEVEL ONLY):
If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit General Schedule Qualification Standards.
Transcript required:
If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution. Additional information
Background Investigation:
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in debts, child support and/or tax obligations, as well as certain criminal offenses and illegal drug use or possession. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page. Security clearances:
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet clearance requirements prior to placement and maintain that level of clearance. E-Verify:
DHS uses E-Verify to confirm eligibility to work in the United States. Learn more about E-Verify. Optional Form 306:
If offered, you will be asked to complete OF 306 and certify information in your application prior to entry on duty. False statements may lead to withdrawal of offer or employment. Drug testing:
The position may be subject to random testing. A positive test or refusal to test may result in removal from Federal service. Other:
The DHS offers competitive salaries and benefits. See the DHS Careers website for details. Summary:
Candidates should be committed to improving the efficiency of the Federal government and upholding the rule of law. How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated and placed in one of three categories based on information in your resume and online assessment questionnaires. Ensure your resume covers this requirement and is submitted online. Best-Qualified Well-Qualified Qualified The assessment will measure competencies including Clerical, Manages and Organizes Information, and Technical Competence. Required Documents
Resume:
Submit a resume demonstrating experience meets the requirements. USCIS will review the first 2 pages. Save as PDF when possible. Your responses to the online questionnaire do not need to be attached separately. If qualifying by education, submit transcripts. If you are a veteran or CTAP/ICTAP eligible, include required documentation as described in the announcement. Are you a current or former Federal employee?
Submit a copy of your official SF-50. For CTAP/ICTAP, include agency notice, performance rating, and SF-50. How to Apply
Applying certifies consent for DHS to share your application with DHS colleagues for similar positions. Read the full announcement before applying. This announcement is open to multiple locations; you may select only one location. Salary depends on grade, step, and location. You may be assigned to a USCIS facility based on hiring needs. To apply, complete the online application and upload the required documents. The complete package must be submitted by 11:59 PM ET on 09/12/2025. If you cannot apply online, contact the HRO listed below before 09/12/2025. Agency contact information
HROC Staffing Help Desk Phone: 952-697-8380 Email: HROCStaffingHelpDesk@uscis.dhs.gov Next steps
After submission, applications are reviewed to identify best-qualified candidates for referral. You will see status updates in USAJOBS. The agency expects to make a final offer within 90 days after the deadline. If selected, a suitability/security background investigation will be conducted. Telework eligibility is determined by agency policy. Overview
Open & closing dates: 09/08/2025 to 09/12/2025 Salary: $34,454 to $55,486 per year. The actual salary is based on grade, step, and location. Pay scale & grade: GS-5 to GS-7 Locations: Multiple locations in the Northeast (Boston, MA; Lawrence, MA; Portland, ME; Albany, NY; Buffalo, NY; Providence, RI). Remote: No. Telework eligible: Yes, as determined by policy. Travel: Occasional travel. Relocation: No. Appointment type: Permanent. Work schedule: Full-time. Service: Competitive. Promotion potential: GS-09.
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This position is located in Field Operations Directorate, Office of Field Operations, District 11. As an
Immigration Services Assistant (Office Automation) , you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers. Duties
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Utilize various word processing advanced software functions (i.e., Microsoft Office products such as Word, Excel, PowerPoint, and Outlook). Manage systems to ensure they are current, accurate, and complete processes. Scan documents for storage or retrieval. Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports. Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Maintain compliance with established procedures for file management and appropriate search logs. Requirements
Conditions of employment
Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position
IS NOT
considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency and other special requirements
Residency Requirement:
There is a residency requirement for all applicants not currently employed by USCIS. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period:
You may be required to serve a probationary period of 1 year. Typing Certification:
Applicants must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed. General Office Skills:
Applicants must possess knowledge of general office automation software, practices, and procedures. Physical Demands:
Applicants must be able to lift up to 50 pounds. Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/12/2025. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants. GS-05:
You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties using word processing to edit and reformat correspondence and reports; Creating and maintaining spreadsheets and databases; Responding to inquiries by phone and/or in writing; Reviewing work products for accuracy and completeness.
OR You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-06:
You qualify at the GS-06 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing office automation duties requiring different methods/approaches for a variety of assignments; Reviewing and screening applications or files to ensure validity of documentation submitted; Answering routine questions and providing assistance on applications; Maintaining subject matter files, technical instructions, and/or operating procedures. GS-07:
You qualify at the GS-07 level if you possess one (1) year of specialized experience, equivalent to at least the GS-06 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Managing data and files in various software applications to retrieve and prepare reports; Communicating technical information concerning applications with internal and external contacts; Analyzing and verifying cases where expedited processing is requested. Note:
Your resume will be reviewed to determine eligibility/qualifications. See the full announcement for additional information. Education
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-05 LEVEL ONLY):
If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit General Schedule Qualification Standards.
Transcript required:
If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution. Additional information
Background Investigation:
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This may include a review of financial issues such as delinquency in debts, child support and/or tax obligations, as well as certain criminal offenses and illegal drug use or possession. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page. Security clearances:
If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet clearance requirements prior to placement and maintain that level of clearance. E-Verify:
DHS uses E-Verify to confirm eligibility to work in the United States. Learn more about E-Verify. Optional Form 306:
If offered, you will be asked to complete OF 306 and certify information in your application prior to entry on duty. False statements may lead to withdrawal of offer or employment. Drug testing:
The position may be subject to random testing. A positive test or refusal to test may result in removal from Federal service. Other:
The DHS offers competitive salaries and benefits. See the DHS Careers website for details. Summary:
Candidates should be committed to improving the efficiency of the Federal government and upholding the rule of law. How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated and placed in one of three categories based on information in your resume and online assessment questionnaires. Ensure your resume covers this requirement and is submitted online. Best-Qualified Well-Qualified Qualified The assessment will measure competencies including Clerical, Manages and Organizes Information, and Technical Competence. Required Documents
Resume:
Submit a resume demonstrating experience meets the requirements. USCIS will review the first 2 pages. Save as PDF when possible. Your responses to the online questionnaire do not need to be attached separately. If qualifying by education, submit transcripts. If you are a veteran or CTAP/ICTAP eligible, include required documentation as described in the announcement. Are you a current or former Federal employee?
Submit a copy of your official SF-50. For CTAP/ICTAP, include agency notice, performance rating, and SF-50. How to Apply
Applying certifies consent for DHS to share your application with DHS colleagues for similar positions. Read the full announcement before applying. This announcement is open to multiple locations; you may select only one location. Salary depends on grade, step, and location. You may be assigned to a USCIS facility based on hiring needs. To apply, complete the online application and upload the required documents. The complete package must be submitted by 11:59 PM ET on 09/12/2025. If you cannot apply online, contact the HRO listed below before 09/12/2025. Agency contact information
HROC Staffing Help Desk Phone: 952-697-8380 Email: HROCStaffingHelpDesk@uscis.dhs.gov Next steps
After submission, applications are reviewed to identify best-qualified candidates for referral. You will see status updates in USAJOBS. The agency expects to make a final offer within 90 days after the deadline. If selected, a suitability/security background investigation will be conducted. Telework eligibility is determined by agency policy. Overview
Open & closing dates: 09/08/2025 to 09/12/2025 Salary: $34,454 to $55,486 per year. The actual salary is based on grade, step, and location. Pay scale & grade: GS-5 to GS-7 Locations: Multiple locations in the Northeast (Boston, MA; Lawrence, MA; Portland, ME; Albany, NY; Buffalo, NY; Providence, RI). Remote: No. Telework eligible: Yes, as determined by policy. Travel: Occasional travel. Relocation: No. Appointment type: Permanent. Work schedule: Full-time. Service: Competitive. Promotion potential: GS-09.
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