Momentive Software
Job Description:
We are seeking a
Customer Success Manager (Hybrid)
to join our growing team with YM Careers in Groton, CT!
Note:
This hybrid role requires 2 days/week in office, typically Mondays and Wednesdays. During the initial 1-2 month training period, you'll be expected to work in office 5 days/week.
Position Summary Develops relationships with mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion. In addition to developing relationships with clients and becoming a trusted advisor, the CSM is responsible for upselling and contract renewals for a strategic segment of our customers. Must have a strong understanding of customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Manages the customer experience across their segment of customers meeting agreed retention and usage targets. Pursues relationships with current accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Performance measured by customer satisfaction and retention.
A Day in the Life
Develop and maintain strong client relationship throughout the customer lifecycle
Basic knowledge of platform system and tools
Provide best practices to clients
Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly. Lessons learned are identified and shared with the relevant teams
Engage with customer to promote software adoption and onboarding strategies
Provide renewal sales quotations and respond to requests for proposals
Manage book of business
Gaining exposure to some of the complex tasks within the job function
Other duties as assigned
2 days per week in office
We are looking for someone who brings Experience:
0+ years of relevant experience; internships or transferable skills welcomed and encouraged.
Bachelor’s degree preferred
Must have excellent analytical and problem-solving skills
Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Computer/Technical:
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Salesforce experience is a plus
Other Skills:
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
Strong client focus with exceptional collaborative and influencing skills
About Us: Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
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Customer Success Manager (Hybrid)
to join our growing team with YM Careers in Groton, CT!
Note:
This hybrid role requires 2 days/week in office, typically Mondays and Wednesdays. During the initial 1-2 month training period, you'll be expected to work in office 5 days/week.
Position Summary Develops relationships with mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion. In addition to developing relationships with clients and becoming a trusted advisor, the CSM is responsible for upselling and contract renewals for a strategic segment of our customers. Must have a strong understanding of customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Manages the customer experience across their segment of customers meeting agreed retention and usage targets. Pursues relationships with current accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Performance measured by customer satisfaction and retention.
A Day in the Life
Develop and maintain strong client relationship throughout the customer lifecycle
Basic knowledge of platform system and tools
Provide best practices to clients
Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly. Lessons learned are identified and shared with the relevant teams
Engage with customer to promote software adoption and onboarding strategies
Provide renewal sales quotations and respond to requests for proposals
Manage book of business
Gaining exposure to some of the complex tasks within the job function
Other duties as assigned
2 days per week in office
We are looking for someone who brings Experience:
0+ years of relevant experience; internships or transferable skills welcomed and encouraged.
Bachelor’s degree preferred
Must have excellent analytical and problem-solving skills
Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Computer/Technical:
Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Salesforce experience is a plus
Other Skills:
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
Strong client focus with exceptional collaborative and influencing skills
About Us: Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Remote Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
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