Inside Higher Ed
Senior Systems Analyst (Hybrid Opportunity)
Inside Higher Ed, Amherst, Massachusetts, us, 01002
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Senior Systems Analyst (Hybrid Opportunity)
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Inside Higher Ed Job no: 528504 Work type: Staff Full Time Location: UMass Amherst Department: IT Engineering Union: PSU Categories: Computer & Information Technology, PSU A The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in Western Massachusetts and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We strive for a diverse, equitable, and inclusive community where everyone feels connected and valuedand thrives. Job Summary
The Senior Systems Analyst is responsible for designing, implementing, and optimizing technology support and services for UMass Amherst, ensuring high-quality solutions for executives, faculty, staff, and administrators. This role drives the adoption of new technologies, contributes to IT strategic planning, and leads implementation projects. Additionally, the Senior Systems Analyst provides leadership, mentoring, and training to IT system engineers and administrators. Key responsibilities include managing and monitoring enterprise-class Windows/Linux systems, fiber channel and backup environments, as well as overseeing system administration and integration with other campus services to enhance operational efficiency and security. Essential Functions
Design, configure and troubleshoot storage area networks, fiber channel infrastructure and devices, and Enterprise Backup solutions for both on-prem data centers and cloud environments. Lead multiple projects to research, propose and implement strategies in the migration and consolidation of complex distributed systems to a centralized enterprise model. This may include converting on-prem virtual servers to cloud-based virtual servers, reconfiguring networks and firewalls, and building and configuring centralized logging and monitoring solutions. Analyze, monitor and keep systems current with changing technologies for the campus community. Monitor system performance and tune/adjust resources to maintain efficient and equitable use of managed resources by the campus community. Perform system upgrades, recommend server configurations, and deploy changes across test, development and production, including scripting automation in multiple environments. Respond to alerts and customer-reported issues, exercise independent judgment to resolve problems or escalate as needed. Develop and implement automation tools and integration of other central IT services. Contribute to IT planning, researching, recommending, and implementing industry best practices to enhance IT operations and support long-term institutional goals. Provide consulting to IT and other campus staff on system provisioning, centralized maintenance and monitoring, and other IT technologies. Minimum Qualifications
Bachelors degree with at least 7 years of experience providing Windows and/or Linux system administration in a large complex environment; OR Associate degree with 9 years of experience in a similar environment. Experience designing, configuring and troubleshooting SANs, fiber channel infrastructure and devices, fault-tolerant systems, and Enterprise Backup solutions for on-prem and cloud environments. Proficiency in system scripting using Python, PowerShell, Perl, Bash. Strong organizational skills and ability to work effectively in a dynamic environment, adapt to changing priorities, and maintain accuracy and productivity despite interruptions. Demonstrated experience as a technical team lead or project manager with cross-departmental initiatives. Excellent analytical and problem-solving abilities, with capacity to design, implement, and monitor efficient processes and resolve issues. Excellent interpersonal and communication skills, with ability to collaborate across teams. Preferred Qualifications
Experience in a large complex educational environment with multiple physical and cloud sites. Knowledge and experience with virtualization environments (VMware, Nutanix), on-prem and in AWS and/or Azure. Experience with automated configuration management and provisioning solutions for Linux (e.g., RedHat Satellite, Puppet, Chef, Ansible, Terraform). Experience managing database platforms (MySQL, PostgreSQL, and/or Microsoft SQL) in clustered environments. Knowledge of system and network security (virus/spam management, intrusion detection, firewalls, VPN, disaster recovery). Experience with system monitoring solutions such as SolarWinds. Work Schedule
Monday Friday 9:00am 5:00pm, 37.5 hours per week. Some nights and weekends may be required. Participate in team on-call rotation. Hybrid work option defined by the University; subject to the Professional Staff Union collective bargaining agreement. Salary Information
Level 29; PSU Hiring Ranges How to Apply
Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage; please be prepared to provide contact information for three professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised: Sep 17 2025 Eastern Daylight Time Applications close: Dec 19 2025 Eastern Standard Time #J-18808-Ljbffr
Senior Systems Analyst (Hybrid Opportunity)
role at
Inside Higher Ed Job no: 528504 Work type: Staff Full Time Location: UMass Amherst Department: IT Engineering Union: PSU Categories: Computer & Information Technology, PSU A The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in Western Massachusetts and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We strive for a diverse, equitable, and inclusive community where everyone feels connected and valuedand thrives. Job Summary
The Senior Systems Analyst is responsible for designing, implementing, and optimizing technology support and services for UMass Amherst, ensuring high-quality solutions for executives, faculty, staff, and administrators. This role drives the adoption of new technologies, contributes to IT strategic planning, and leads implementation projects. Additionally, the Senior Systems Analyst provides leadership, mentoring, and training to IT system engineers and administrators. Key responsibilities include managing and monitoring enterprise-class Windows/Linux systems, fiber channel and backup environments, as well as overseeing system administration and integration with other campus services to enhance operational efficiency and security. Essential Functions
Design, configure and troubleshoot storage area networks, fiber channel infrastructure and devices, and Enterprise Backup solutions for both on-prem data centers and cloud environments. Lead multiple projects to research, propose and implement strategies in the migration and consolidation of complex distributed systems to a centralized enterprise model. This may include converting on-prem virtual servers to cloud-based virtual servers, reconfiguring networks and firewalls, and building and configuring centralized logging and monitoring solutions. Analyze, monitor and keep systems current with changing technologies for the campus community. Monitor system performance and tune/adjust resources to maintain efficient and equitable use of managed resources by the campus community. Perform system upgrades, recommend server configurations, and deploy changes across test, development and production, including scripting automation in multiple environments. Respond to alerts and customer-reported issues, exercise independent judgment to resolve problems or escalate as needed. Develop and implement automation tools and integration of other central IT services. Contribute to IT planning, researching, recommending, and implementing industry best practices to enhance IT operations and support long-term institutional goals. Provide consulting to IT and other campus staff on system provisioning, centralized maintenance and monitoring, and other IT technologies. Minimum Qualifications
Bachelors degree with at least 7 years of experience providing Windows and/or Linux system administration in a large complex environment; OR Associate degree with 9 years of experience in a similar environment. Experience designing, configuring and troubleshooting SANs, fiber channel infrastructure and devices, fault-tolerant systems, and Enterprise Backup solutions for on-prem and cloud environments. Proficiency in system scripting using Python, PowerShell, Perl, Bash. Strong organizational skills and ability to work effectively in a dynamic environment, adapt to changing priorities, and maintain accuracy and productivity despite interruptions. Demonstrated experience as a technical team lead or project manager with cross-departmental initiatives. Excellent analytical and problem-solving abilities, with capacity to design, implement, and monitor efficient processes and resolve issues. Excellent interpersonal and communication skills, with ability to collaborate across teams. Preferred Qualifications
Experience in a large complex educational environment with multiple physical and cloud sites. Knowledge and experience with virtualization environments (VMware, Nutanix), on-prem and in AWS and/or Azure. Experience with automated configuration management and provisioning solutions for Linux (e.g., RedHat Satellite, Puppet, Chef, Ansible, Terraform). Experience managing database platforms (MySQL, PostgreSQL, and/or Microsoft SQL) in clustered environments. Knowledge of system and network security (virus/spam management, intrusion detection, firewalls, VPN, disaster recovery). Experience with system monitoring solutions such as SolarWinds. Work Schedule
Monday Friday 9:00am 5:00pm, 37.5 hours per week. Some nights and weekends may be required. Participate in team on-call rotation. Hybrid work option defined by the University; subject to the Professional Staff Union collective bargaining agreement. Salary Information
Level 29; PSU Hiring Ranges How to Apply
Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage; please be prepared to provide contact information for three professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised: Sep 17 2025 Eastern Daylight Time Applications close: Dec 19 2025 Eastern Standard Time #J-18808-Ljbffr