Visual Comfort
Join to apply for the
Customer Experience Representative
role at
Visual Comfort & Co. Join to apply for the
Customer Experience Representative
role at
Visual Comfort & Co. Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, daily. This position is accountable for guiding customers through their shopping, assisting customers with navigating through the product catalogs and answering questions they may have.
As needed, the Customer Experience Representative will handle difficult customers and/or situations utilizing exceptional customers service, problem solving and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind. This position will need to use profound knowledge to determine when to enforce or override standard procedures.
Responsibilities:
Receive and Promptly Respond to Customer Queries. Document customer concerns and resolutions within each order worked. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers and keeps all customer commitments. Maintain up-to-date product, sales, services and company knowledge. Investigate customers problems and collaborate with multiple departments to find solutions and resolve issues. Demonstrate the Companys Core and Growth Values in the performance of all job functions. Maintain reliable attendance.
Requirements:
Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information. Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries. Fluent in English; reading, writing, and speaking. Ability to type ?50 WPM. Rigorous critical thinking skills Organization skills Self-Motivated and Self Starter Work well under pressure in a fast-paced environment
We Provide:
Competitive compensation Competitive Medical, Dental and Vision Benefits Company provided Life Insurance and Short-Term Disability 401(k) Employer Match Generous Vacation and Paid Time Off Programs Closed on all major holidays Team Member discounts on Visual Comfort Products
Compensation: $24 per hour
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Retail Referrals increase your chances of interviewing at Visual Comfort & Co. by 2x Sign in to set job alerts for Customer Representative roles.
Customer Service Representative (USA) - [CAL329B]
Customer Service Consultant - Houston, TX - $19.25/hr (Hybrid)
Coffee Concierge (Customer Service Representative)
Customer Service Representative - State Farm Agent Team Member
Houston, TX $35,000.00-$50,000.00 1 month ago Customer Service Representative - Houston Galleria
Customer Relations Representative - State Farm Agent Team Member
Customer Advocate (Sign on Bonus Available)
Customer Service Representative - State Farm Agent Team Member
Alvin, TX $45,000.00-$55,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Cypress, TX $45,000.00-$60,000.00 1 month ago Airline Customer Service Representative at Houston International Airport (IAH) - $15/hr
Member Customer Service Representative - Langham
Future Opening: Customer Service Representative - State Farm Agent Team Member
Houston, TX $30,000.00-$60,000.00 9 months ago Missouri City, TX $50,000.00-$80,000.00 2 years ago Supervisor, Customer Complaints and Resolution
Houston, TX $60,800.00-$79,700.00 3 weeks ago Customer Relations Representative - State Farm Agent Team Member
League City, TX $45,000.00-$55,000.00 7 months ago Houston, TX $35,000.00-$40,000.00 3 weeks ago Member Customer Service Representative--Houston Texans YMCA
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Customer Experience Representative
role at
Visual Comfort & Co. Join to apply for the
Customer Experience Representative
role at
Visual Comfort & Co. Customer Experience Representative is responsible for assisting customers with general order questions, product information, website troubleshooting and order troubleshooting. This position is also responsible for creating, maintaining, and improving customer relationships while interacting with customers, daily. This position is accountable for guiding customers through their shopping, assisting customers with navigating through the product catalogs and answering questions they may have.
As needed, the Customer Experience Representative will handle difficult customers and/or situations utilizing exceptional customers service, problem solving and negotiation skills to find the best possible resolution for the customer while keeping the needs of the business in mind. This position will need to use profound knowledge to determine when to enforce or override standard procedures.
Responsibilities:
Receive and Promptly Respond to Customer Queries. Document customer concerns and resolutions within each order worked. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers and keeps all customer commitments. Maintain up-to-date product, sales, services and company knowledge. Investigate customers problems and collaborate with multiple departments to find solutions and resolve issues. Demonstrate the Companys Core and Growth Values in the performance of all job functions. Maintain reliable attendance.
Requirements:
Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information. Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries. Fluent in English; reading, writing, and speaking. Ability to type ?50 WPM. Rigorous critical thinking skills Organization skills Self-Motivated and Self Starter Work well under pressure in a fast-paced environment
We Provide:
Competitive compensation Competitive Medical, Dental and Vision Benefits Company provided Life Insurance and Short-Term Disability 401(k) Employer Match Generous Vacation and Paid Time Off Programs Closed on all major holidays Team Member discounts on Visual Comfort Products
Compensation: $24 per hour
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Retail Referrals increase your chances of interviewing at Visual Comfort & Co. by 2x Sign in to set job alerts for Customer Representative roles.
Customer Service Representative (USA) - [CAL329B]
Customer Service Consultant - Houston, TX - $19.25/hr (Hybrid)
Coffee Concierge (Customer Service Representative)
Customer Service Representative - State Farm Agent Team Member
Houston, TX $35,000.00-$50,000.00 1 month ago Customer Service Representative - Houston Galleria
Customer Relations Representative - State Farm Agent Team Member
Customer Advocate (Sign on Bonus Available)
Customer Service Representative - State Farm Agent Team Member
Alvin, TX $45,000.00-$55,000.00 8 months ago Customer Service Representative - State Farm Agent Team Member
Cypress, TX $45,000.00-$60,000.00 1 month ago Airline Customer Service Representative at Houston International Airport (IAH) - $15/hr
Member Customer Service Representative - Langham
Future Opening: Customer Service Representative - State Farm Agent Team Member
Houston, TX $30,000.00-$60,000.00 9 months ago Missouri City, TX $50,000.00-$80,000.00 2 years ago Supervisor, Customer Complaints and Resolution
Houston, TX $60,800.00-$79,700.00 3 weeks ago Customer Relations Representative - State Farm Agent Team Member
League City, TX $45,000.00-$55,000.00 7 months ago Houston, TX $35,000.00-$40,000.00 3 weeks ago Member Customer Service Representative--Houston Texans YMCA
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr