3D Systems
Overview
Description About the Role: We are seeking a highly skilled and self-driven Senior IT Solutions Specialist to join our IT team in a fast-paced additive manufacturing environment. This pivotal role provides advanced technical support, serving as the final escalation point for complex issues across systems, networks, and applicationsincluding those critical to high-performance engineering and digital manufacturing workflows. The ideal candidate brings deep technical expertise, a proactive approach to problem-solving, and a strong understanding of IT's role in supporting modern manufacturing technologies. You will deliver executive-level support, ensure the reliability of mission-critical infrastructure, and collaborate cross-functionally to maintain seamless operations in a digitally driven production ecosystem. This is a fully onsite position, based at our corporate headquarters in Rock Hill, SC, where in-person collaboration, real-time support, and active engagement with our team and company culture are essential to success. Whats In It For You
Competitive Pay : Compensation: $75,000-$85,000. We recognize and value the hard work of our employees. Paid Leave (US ONLY) : Company-paid holidays and a flexible PTO policy to support work-life balance. 401(k) : Employer matching contribution to help secure your retirement. Comprehensive Health & Wellness Plans : Resources and support for employees throughout life and career. Global Team : Headquarters in Rock Hill, SC, with a presence in more than 15 countries; a diverse, collaborative workforce. Innovative Culture : A culture of innovation within additive manufacturing and 3D printing since 1986. Talent Development : Programs to grow, contribute, and thrive in your career. Connection & Engagement Opportunities : Employee Resource Groups, recognition programs, and community initiatives. What We Are Looking For
Deliver high-touch, responsive IT support to executives, ensuring minimal disruption and maximum productivity. Troubleshoot complex technical issues across hardware, software, and network layers with precision and efficiency. Perform advanced diagnostics, system administration, and in-depth network troubleshooting across diverse environments. Configure, maintain, and support A/V systems for high-stakes meetings, events, and executive presentations. Manage application deployment and remediation, ensuring optimal compatibility, performance, and user experience. Administer and support core infrastructure technologies, including Active Directory, Group Policy, Azure AD, Intune, Microsoft Defender, and PowerShell scripting. Oversee and troubleshoot Microsoft 365 services such as Exchange, Teams, SharePoint, and OneDrive. Conduct root cause analysis for recurring or complex issues and implement long-term remediation strategies, including vulnerability resolution. Create and maintain comprehensive technical documentation, incident reports, and support playbooks. Develop standard operating procedures and user guides for new technologies and solutions. Operate independently to identify, prioritize, and implement solutions aligned with business needs. Collaborate with Infrastructure and Cybersecurity teams to resolve escalated or cross-functional issues. Qualifications
What You Will Bring: Minimum of 5 years of experience supporting Windows operating systems, networking protocols, and enterprise IT environments. At least 3 years of experience providing executive-level IT support, demonstrating discretion, professionalism, and a high level of responsiveness. 3+ years of hands-on experience managing A/V meeting room technologies, including Microsoft Teams Admin Center, Poly, and Cisco systems. Proficiency in PowerShell scripting for automation, configuration, and administrative tasks. Strong experience with cloud-based IT administration, including Azure Active Directory, Intune, and Microsoft 365. Solid understanding of networking fundamentals such as DHCP, DNS, TCP/IP, routing, switching, and VLANs (advanced networking knowledge is a plus). Experience supporting mobile platforms (iOS/Android), as well as Mac OS and Linux (preferred but not required). Excellent verbal and written communication skills, with the ability to clearly document technical processes and convey information to non-technical audiences. Proven ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment. Preferred Certifications Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+, Network+, or Security+ ITIL Foundation Certification Microsoft Certified: Azure Fundamentals or higher #LI-MM1 Equal Opportunity
3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected veteran status. The company also provides equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including lactation. Location and Travel
Primary Location:
US-SC-Rock Hill Work Locations:
USA-SC-Rock Hill-Corporate, 333 Three D Systems Circle, Rock Hill, 29732 Travel:
Yes, 10% of the time Type of Position:
Employee Job Posting:
Sep 19, 2025, 6:57:00 PM #J-18808-Ljbffr
Description About the Role: We are seeking a highly skilled and self-driven Senior IT Solutions Specialist to join our IT team in a fast-paced additive manufacturing environment. This pivotal role provides advanced technical support, serving as the final escalation point for complex issues across systems, networks, and applicationsincluding those critical to high-performance engineering and digital manufacturing workflows. The ideal candidate brings deep technical expertise, a proactive approach to problem-solving, and a strong understanding of IT's role in supporting modern manufacturing technologies. You will deliver executive-level support, ensure the reliability of mission-critical infrastructure, and collaborate cross-functionally to maintain seamless operations in a digitally driven production ecosystem. This is a fully onsite position, based at our corporate headquarters in Rock Hill, SC, where in-person collaboration, real-time support, and active engagement with our team and company culture are essential to success. Whats In It For You
Competitive Pay : Compensation: $75,000-$85,000. We recognize and value the hard work of our employees. Paid Leave (US ONLY) : Company-paid holidays and a flexible PTO policy to support work-life balance. 401(k) : Employer matching contribution to help secure your retirement. Comprehensive Health & Wellness Plans : Resources and support for employees throughout life and career. Global Team : Headquarters in Rock Hill, SC, with a presence in more than 15 countries; a diverse, collaborative workforce. Innovative Culture : A culture of innovation within additive manufacturing and 3D printing since 1986. Talent Development : Programs to grow, contribute, and thrive in your career. Connection & Engagement Opportunities : Employee Resource Groups, recognition programs, and community initiatives. What We Are Looking For
Deliver high-touch, responsive IT support to executives, ensuring minimal disruption and maximum productivity. Troubleshoot complex technical issues across hardware, software, and network layers with precision and efficiency. Perform advanced diagnostics, system administration, and in-depth network troubleshooting across diverse environments. Configure, maintain, and support A/V systems for high-stakes meetings, events, and executive presentations. Manage application deployment and remediation, ensuring optimal compatibility, performance, and user experience. Administer and support core infrastructure technologies, including Active Directory, Group Policy, Azure AD, Intune, Microsoft Defender, and PowerShell scripting. Oversee and troubleshoot Microsoft 365 services such as Exchange, Teams, SharePoint, and OneDrive. Conduct root cause analysis for recurring or complex issues and implement long-term remediation strategies, including vulnerability resolution. Create and maintain comprehensive technical documentation, incident reports, and support playbooks. Develop standard operating procedures and user guides for new technologies and solutions. Operate independently to identify, prioritize, and implement solutions aligned with business needs. Collaborate with Infrastructure and Cybersecurity teams to resolve escalated or cross-functional issues. Qualifications
What You Will Bring: Minimum of 5 years of experience supporting Windows operating systems, networking protocols, and enterprise IT environments. At least 3 years of experience providing executive-level IT support, demonstrating discretion, professionalism, and a high level of responsiveness. 3+ years of hands-on experience managing A/V meeting room technologies, including Microsoft Teams Admin Center, Poly, and Cisco systems. Proficiency in PowerShell scripting for automation, configuration, and administrative tasks. Strong experience with cloud-based IT administration, including Azure Active Directory, Intune, and Microsoft 365. Solid understanding of networking fundamentals such as DHCP, DNS, TCP/IP, routing, switching, and VLANs (advanced networking knowledge is a plus). Experience supporting mobile platforms (iOS/Android), as well as Mac OS and Linux (preferred but not required). Excellent verbal and written communication skills, with the ability to clearly document technical processes and convey information to non-technical audiences. Proven ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment. Preferred Certifications Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+, Network+, or Security+ ITIL Foundation Certification Microsoft Certified: Azure Fundamentals or higher #LI-MM1 Equal Opportunity
3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected veteran status. The company also provides equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including lactation. Location and Travel
Primary Location:
US-SC-Rock Hill Work Locations:
USA-SC-Rock Hill-Corporate, 333 Three D Systems Circle, Rock Hill, 29732 Travel:
Yes, 10% of the time Type of Position:
Employee Job Posting:
Sep 19, 2025, 6:57:00 PM #J-18808-Ljbffr