RxSight, Inc.
Associate Customer Development Manager
RxSight, Inc., Minneapolis, Minnesota, United States, 55400
RxSight is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the worlds first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The companys mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW
The Associate Customer Development Manager (ACDM) is responsible for driving LAL growth by overseeing tactical account planning, co-manage onboarding execution with assigned CTS, and divisional analytics across a defined geography. This role functions as a business lead for RxSight at the account level, ensuring alignment of practice development initiatives with measurable LAL adoption KPIs. ACDMs lead tactical customer engagement through data-driven account plans, regional referral strategies, and direct collaboration with CTSs to execute on site-level growth opportunities within a divisional framework. This role includes real-time division analytics review, 30/60/90 day adoption roadmap development, and site-specific business reviews. ACDMs are expected to provide tactical and tactical execution in a structure primarily focused on LAL adoption, implementing clear processes that support same-store-sales growth as a core team function. ACDMs gather customer data to identify current and future opportunities at the practice level, guiding business resource allocation by geography and divisional trends. They also lead efforts supporting the expansion of Open Access Models through targeted OD engagement and referral development. The ACDM is expected to influence LAL penetration and same-store sales by managing cross-functional coordination and acting as a trusted business partner to the practice. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Develop high-level clinical ophthalmic knowledge regarding practice workflows, patient flow optimization, and the ability to guide and resolve workflow issues in clinic settings to accelerate LAL adoption. Proven ability to interpret and act on clinical and commercial performance data. Demonstrated ability to co-lead tactical customer planning and execute business plans. Knowledge of ophthalmic clinic and ASC operations, with emphasis on premium technology positioning. Excellent written and verbal communication skills. Ability to manage multiple projects and deliver results against LAL growth objectives. SUPERVISORY RESPONSIBILITIES
This role does not have direct reports but is responsible for leading account-level growth initiatives across assigned practices and coordinating closely with cross-functional team members (CTS, Sales, Marketing). Role model behavior is a key responsibility of this position. EDUCATION, EXPERIENCE, and TRAINING
Bachelors degree in Business, Life Sciences, or a related field required. Minimum 3 years of proven sales experience in the medical device, biotechnology, pharmaceutical, related industry. Demonstrated success in customer onboarding, business planning, or tactical account development roles strongly preferred. Ability to travel up to 75% of the time. Familiarity with CRM tools, patient flow design, and co-management network development are highly desirable Training to be completed per the training plan for this position as maintained in the document control system The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis CERTIFICATES, LICENSES, REGISTRATIONS
N/A COMPUTER SKILLS
Advanced in Microsoft Office Suite Word Processing Spreadsheet Software CRM tools and commercial database solutions PERFORMANCE METRICS AND EXPECTATIONS
Achievement of QoQ LAL unit growth targets by account. Timely execution of onboarding plans and 30/60/90-day growth roadmaps. CRM completion and action plan documentation for all assigned practices. OD network expansion and engagement activity tracking. Completion of business reviews, measuring adoption pre vs. post implementation. Introduction and execution of company-wide LAL adoption initiatives at the account level Notice to Staffing Agencies and Search Firms: RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSights Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances. #J-18808-Ljbffr
The Associate Customer Development Manager (ACDM) is responsible for driving LAL growth by overseeing tactical account planning, co-manage onboarding execution with assigned CTS, and divisional analytics across a defined geography. This role functions as a business lead for RxSight at the account level, ensuring alignment of practice development initiatives with measurable LAL adoption KPIs. ACDMs lead tactical customer engagement through data-driven account plans, regional referral strategies, and direct collaboration with CTSs to execute on site-level growth opportunities within a divisional framework. This role includes real-time division analytics review, 30/60/90 day adoption roadmap development, and site-specific business reviews. ACDMs are expected to provide tactical and tactical execution in a structure primarily focused on LAL adoption, implementing clear processes that support same-store-sales growth as a core team function. ACDMs gather customer data to identify current and future opportunities at the practice level, guiding business resource allocation by geography and divisional trends. They also lead efforts supporting the expansion of Open Access Models through targeted OD engagement and referral development. The ACDM is expected to influence LAL penetration and same-store sales by managing cross-functional coordination and acting as a trusted business partner to the practice. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Develop high-level clinical ophthalmic knowledge regarding practice workflows, patient flow optimization, and the ability to guide and resolve workflow issues in clinic settings to accelerate LAL adoption. Proven ability to interpret and act on clinical and commercial performance data. Demonstrated ability to co-lead tactical customer planning and execute business plans. Knowledge of ophthalmic clinic and ASC operations, with emphasis on premium technology positioning. Excellent written and verbal communication skills. Ability to manage multiple projects and deliver results against LAL growth objectives. SUPERVISORY RESPONSIBILITIES
This role does not have direct reports but is responsible for leading account-level growth initiatives across assigned practices and coordinating closely with cross-functional team members (CTS, Sales, Marketing). Role model behavior is a key responsibility of this position. EDUCATION, EXPERIENCE, and TRAINING
Bachelors degree in Business, Life Sciences, or a related field required. Minimum 3 years of proven sales experience in the medical device, biotechnology, pharmaceutical, related industry. Demonstrated success in customer onboarding, business planning, or tactical account development roles strongly preferred. Ability to travel up to 75% of the time. Familiarity with CRM tools, patient flow design, and co-management network development are highly desirable Training to be completed per the training plan for this position as maintained in the document control system The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis CERTIFICATES, LICENSES, REGISTRATIONS
N/A COMPUTER SKILLS
Advanced in Microsoft Office Suite Word Processing Spreadsheet Software CRM tools and commercial database solutions PERFORMANCE METRICS AND EXPECTATIONS
Achievement of QoQ LAL unit growth targets by account. Timely execution of onboarding plans and 30/60/90-day growth roadmaps. CRM completion and action plan documentation for all assigned practices. OD network expansion and engagement activity tracking. Completion of business reviews, measuring adoption pre vs. post implementation. Introduction and execution of company-wide LAL adoption initiatives at the account level Notice to Staffing Agencies and Search Firms: RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSights Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances. #J-18808-Ljbffr