Perforce Software
Senior Customer Success Manager, Delphix
Join to apply for the Senior Customer Success Manager, Delphix role at Perforce Software. Position Summary/About You
You are customer-focused, who is experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Work Location
This position is remote but requires working on the West Coast timezone. Responsibilities Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customers achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customers short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customers realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Requirements
Bachelors Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals and expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tools such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with partners in collaborating on customers success Must be able to travel at times
Benefits and Perks
Additionally, this position is eligible for benefits including medical, dental, vision, retirement benefits, life insurance, wellness programs, paid time off, and other employee perks that Perforce may offer from time to time. The actual offer will depend on factors including education, skills, qualifications, depth of experience, and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the energy of a startup with the security of an established, privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Perforce Software by 2x Get notified about new Customer Success Manager jobs in Seattle, WA. #J-18808-Ljbffr
Join to apply for the Senior Customer Success Manager, Delphix role at Perforce Software. Position Summary/About You
You are customer-focused, who is experienced at managing and growing customer accounts. You have strategic conversations focused on KPIs and success criteria to drive value and secure renewal. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives, as well identify and create new opportunities for growth with new customer departments. You are able to establish yourself as a trusted advisor with any level of resources. Work Location
This position is remote but requires working on the West Coast timezone. Responsibilities Establish and maintain relationships with key decision makers within assigned accounts Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities. Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed. Ensure client reference ability to support the Sales organization in expansions and closing processes Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. Measure and monitor customers achievement of critical and key performance indicators, reporting both internally and externally. Identify and manage escalations for successful resolution by driving internal and external team action items Develop strategic account plans for 100% consumption and areas of growth based on customers short and long-term goals Know the market and maintain a good knowledge of all key competitors Identify new use cases and new organizational contacts to expand on our customers realized value and organization success Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Requirements
Bachelors Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience 8+ years of experience in account management/customer success in a software company Experience negotiating and closing customer contracts (renewals and expansion) History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Experience working in a development, testing or data management environment Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking Must work within a team environment with sales, field services and delivery teams Knowledge of customer success tools such as Gainsight and efficient in creating PowerPoint presentations Has worked successfully with partners in collaborating on customers success Must be able to travel at times
Benefits and Perks
Additionally, this position is eligible for benefits including medical, dental, vision, retirement benefits, life insurance, wellness programs, paid time off, and other employee perks that Perforce may offer from time to time. The actual offer will depend on factors including education, skills, qualifications, depth of experience, and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the energy of a startup with the security of an established, privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! www.perforce.com Please click here for: EOE & Belonging Statements | Perforce Software Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Perforce Software by 2x Get notified about new Customer Success Manager jobs in Seattle, WA. #J-18808-Ljbffr