Quad/Graphics
Manager, Managed Services (Marketing Solutions)
Quad/Graphics, Washington, District of Columbia, us, 20022
Job Description
The primary purpose of this job is to lead and manage Quad Blueprint client engagements from project qualification through implementation, ensuring client understanding and satisfaction. This involves managing client relationships, collaborating with Managed Services and Sales Leadership, and partnering with a team of Project Managers and Business/Data Analysts. The role also includes defining project scope, objectives, and deliverables, developing strategic client solutions, and optimizing internal processes for cost efficiency. Additionally, the job requires participating in strategic projects to drive continuous improvement, supporting executive-level communications, and identifying opportunities for additional revenue and client relationship building. Lead and manage Quad Blueprint client engagements throughout the lifecycle from project qualification through handoff to Sales and/or implementation Manage the client relationships from initial pitch of Blueprint through final readout, working to ensure the client understands what's required of them, the overall process and navigate to ensure we receive all needed information Partner with Managed Services and Sales Leadership to vet Blueprint projects for validity and growth potential Partner with the team of Project Managers and Business/Data Analysts to support Blueprint initiatives and support long-term team growth Define and manage project scope, objectives, deliverables, timeline and proposal development Apply in-depth knowledge of marketing strategies, resourcing efficiency and operational best practices Develop actionable, strategic client solutions across the entire MX solution set Craft clear, compelling client proposals, report outs and other deliverables that succinctly meet client objectives Collaborate with SMEs across the Quad network, as well as manage expectations and accountability Participate and drive the creation of client deliverables including: discovery planning, data request/collection, workflow maps, technology diagrams, and organizational structures; help analyze and measure the effectiveness of current state operations to inform future state improvements and optimized commercial model Listen to identify opportunities throughout the client discovery, and in turn participate in the solutioning of tailored recommendations for the client's desired future state Identify potential opportunities beyond the scope of the engagement to help build a stickier client relationship Lead client-facing and internal measurements for evaluation of engagements (post-mortem, client satisfaction survey); apply these learnings to team Participate and/or lead strategic projects that drive continuous improvement of the team's operations, professionalize our business, and support strategic, sustainable growth Partner with VP Branded and VP Print Management to enable superior client experiences and operational efficiency particularly for cross-functional, integrated client opportunities Work closely with internal teams (sales, sales ops, marketing, etc.) to ensure alignment and seamless execution Support Managed Services GM to prepare and deliver Executive-level communications/presentations, business reviews and strategic plans Identify opportunities for additional Managed Services revenue Collaborate with Sales Temas to develop compelling proposals for new Managed Services opportunities Establish and maintain a customer-centric focus to ensure all efforts prioritize client success Co-Develop strategic roadmaps with SMEs and Clients to meet objectives and enable expanded revenue opportunities Ensure that Managed Services solutions are delivered on time and to the agreed-upon quality standards Optimize internal processes and resourcing to ensure cost efficiency in service delivery Education: Bachelor's Degree Experience: 5+ years of experience Proven experience in solution development utilizing a consultative approach strongly preferred.
The primary purpose of this job is to lead and manage Quad Blueprint client engagements from project qualification through implementation, ensuring client understanding and satisfaction. This involves managing client relationships, collaborating with Managed Services and Sales Leadership, and partnering with a team of Project Managers and Business/Data Analysts. The role also includes defining project scope, objectives, and deliverables, developing strategic client solutions, and optimizing internal processes for cost efficiency. Additionally, the job requires participating in strategic projects to drive continuous improvement, supporting executive-level communications, and identifying opportunities for additional revenue and client relationship building. Lead and manage Quad Blueprint client engagements throughout the lifecycle from project qualification through handoff to Sales and/or implementation Manage the client relationships from initial pitch of Blueprint through final readout, working to ensure the client understands what's required of them, the overall process and navigate to ensure we receive all needed information Partner with Managed Services and Sales Leadership to vet Blueprint projects for validity and growth potential Partner with the team of Project Managers and Business/Data Analysts to support Blueprint initiatives and support long-term team growth Define and manage project scope, objectives, deliverables, timeline and proposal development Apply in-depth knowledge of marketing strategies, resourcing efficiency and operational best practices Develop actionable, strategic client solutions across the entire MX solution set Craft clear, compelling client proposals, report outs and other deliverables that succinctly meet client objectives Collaborate with SMEs across the Quad network, as well as manage expectations and accountability Participate and drive the creation of client deliverables including: discovery planning, data request/collection, workflow maps, technology diagrams, and organizational structures; help analyze and measure the effectiveness of current state operations to inform future state improvements and optimized commercial model Listen to identify opportunities throughout the client discovery, and in turn participate in the solutioning of tailored recommendations for the client's desired future state Identify potential opportunities beyond the scope of the engagement to help build a stickier client relationship Lead client-facing and internal measurements for evaluation of engagements (post-mortem, client satisfaction survey); apply these learnings to team Participate and/or lead strategic projects that drive continuous improvement of the team's operations, professionalize our business, and support strategic, sustainable growth Partner with VP Branded and VP Print Management to enable superior client experiences and operational efficiency particularly for cross-functional, integrated client opportunities Work closely with internal teams (sales, sales ops, marketing, etc.) to ensure alignment and seamless execution Support Managed Services GM to prepare and deliver Executive-level communications/presentations, business reviews and strategic plans Identify opportunities for additional Managed Services revenue Collaborate with Sales Temas to develop compelling proposals for new Managed Services opportunities Establish and maintain a customer-centric focus to ensure all efforts prioritize client success Co-Develop strategic roadmaps with SMEs and Clients to meet objectives and enable expanded revenue opportunities Ensure that Managed Services solutions are delivered on time and to the agreed-upon quality standards Optimize internal processes and resourcing to ensure cost efficiency in service delivery Education: Bachelor's Degree Experience: 5+ years of experience Proven experience in solution development utilizing a consultative approach strongly preferred.