ITACCEL
Overview
We are seeking a
Microsoft Engineer
to support and manage customer infrastructures in a hybrid role based at the client site. Reporting to the Engineering Manager, this role serves as the primary point of contact for assigned incidentsowning issues through resolution while ensuring SLA compliance and accurate documentation in ServiceNow. The position involves shift work, with flexibility required across schedules. Responsibilities
Troubleshoot devices, applications, and configurations via phone and remote access. Manage day-to-day operations of engineering solutions including hardware/software support, documentation, and special projects. Communicate effectively with customers, peers, and leadership regarding incidents, changes, and ongoing initiatives. Provide on-call emergency support on a rotating schedule. Test, implement, and validate new features and technologies in live environments. Collaborate with cross-functional teams to optimize processes and define best practices. Maintain technical documentation and knowledge base entries. Technical Expertise
VMware vSphere, Horizon, VDI management, SAN/storage, NSX, vSAN, SRM, Cisco UCS/Nexus, EMC Avamar, Nutanix. Microsoft technologies: Active Directory, GPO, DNS, Exchange, SQL, Azure/Entra ID, licensing models. Networking: TCP/IP, OSI model, enterprise/virtual networking. Operating systems: Windows, *nix. Strong troubleshooting across servers, networks, and backup solutions. Qualifications
Bachelors degree or equivalent/military experience. MCSE and Microsoft 365 certification required. 3+ years of Microsoft engineering experience. Strong problem-solving, communication, and customer service skills. Ability to work in fast-paced, high-pressure environments with multiple priorities. Passion for continuous learning and professional growth. Seniorities and Employment
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting
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We are seeking a
Microsoft Engineer
to support and manage customer infrastructures in a hybrid role based at the client site. Reporting to the Engineering Manager, this role serves as the primary point of contact for assigned incidentsowning issues through resolution while ensuring SLA compliance and accurate documentation in ServiceNow. The position involves shift work, with flexibility required across schedules. Responsibilities
Troubleshoot devices, applications, and configurations via phone and remote access. Manage day-to-day operations of engineering solutions including hardware/software support, documentation, and special projects. Communicate effectively with customers, peers, and leadership regarding incidents, changes, and ongoing initiatives. Provide on-call emergency support on a rotating schedule. Test, implement, and validate new features and technologies in live environments. Collaborate with cross-functional teams to optimize processes and define best practices. Maintain technical documentation and knowledge base entries. Technical Expertise
VMware vSphere, Horizon, VDI management, SAN/storage, NSX, vSAN, SRM, Cisco UCS/Nexus, EMC Avamar, Nutanix. Microsoft technologies: Active Directory, GPO, DNS, Exchange, SQL, Azure/Entra ID, licensing models. Networking: TCP/IP, OSI model, enterprise/virtual networking. Operating systems: Windows, *nix. Strong troubleshooting across servers, networks, and backup solutions. Qualifications
Bachelors degree or equivalent/military experience. MCSE and Microsoft 365 certification required. 3+ years of Microsoft engineering experience. Strong problem-solving, communication, and customer service skills. Ability to work in fast-paced, high-pressure environments with multiple priorities. Passion for continuous learning and professional growth. Seniorities and Employment
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting
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