Harwood Hospitality Group
Server Assistant (Te Deseo)
Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development. Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty. Te Deseo is currently seeking top talent to join our growing team. We spent months traveling to Latin America, perfecting our wood-fire cooking techniques, creating our own signature blend of reposado tequila, and even learning how to salsa dance. Te Deseo manifested as our love letter to the liveliness, mystery, and community that blooms throughout the region. Te Deseo is one of our largest concepts at 14,000 square feet with two levels, four bars, and seven unique dining rooms. Job Summary
The Server Assistant serves the waiters/waitresses by setting and cleaning tables to ensure a neat appearance. They allow waiters/waitresses to focus solely on the customer to provide the best fine-dining experience. Additionally, they assist the wait staff by delivering food to guests. They are responsible for ensuring the dish is presented correctly and required to answer any questions about the food. They are aware of any changes in the menu and are knowledgeable about the items being served. They deliver an excellent fine-dining experience by providing great customer service. Job Functions
Operations Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed. Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details. Ensure unit is well maintained and that all equipment, materials and utensils are always in perfect working condition. Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible. Prepare work area, stock all operating equipment needed to execute job effectively. Wipe expo counters both hot and cold, have damp rolled up towel on plates for wiping dishes before expediting. Stock and maintain share spoons throughout service period Thorough knowledge of restaurant floor and table layout, including table numbers and seat numbers. Thorough knowledge of food descriptions, presentation, preparation times and dietary restrictions (allergies). Deliver food to tables in a timely manner, making sure it is delivered to the correct table and seat numbers if applicable. Ensure all requests are correct, i.e. allergies, cooking temp etc. Liaise with kitchen regarding any special requests, possible delays and make sure server and manager are aware of any concerns or orders guests might have passed on while you drop off the food at their table. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment and tables. During operation service (set tables according to the standard; communicate with the host about water preference; pour water; deliver chips to the table after the order was placed, remove dirty/ re-set clean glasses, silverware, plates, table mats and napkins) Closing arrangements (remove everything from the tables, wipe the tabletops, arrange the tables according to the service needs/ manager's directions, soak tablemats and tray tops in the tube filled with warm soapy water at the back area, remove, empty) Must be TIPS certified or similar State requirement. Follow Te Deseo food and beverage standards and procedures. Perform all duties in a safe manner and monitor those actions of others. Must be pleasant, hospitable, and attentive to guests always. Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to bend, stoop, reach and lift up to 50 lbs. Able to stand for prolonged periods of time. Sanitation and Equipment's Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements. Maintain proper storage procedures as specified by Health Department and restaurant requirements. Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety. Adhere to all sanitation and safety policies. Meetings & Communication Be available for any Restaurant mandatory meeting or training. Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors. Attire, language, and behavior Is always neatly dressed and groomed and always behaves and speaks according to HHG Division and Harwood International standards of excellence and image. Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks. Competencies Attentive to detail Customer focus Customer service Listening Productivity Action oriented Teamwork Self-starter Required Education & Experience Customer service skills Ability to lift heavy objects. Ability to be on feet for long periods of time. Food Handlers & TABC - Required
Harwood Hospitality Group delivers an escape from the ordinary through a growing collection of concepts in the Harwood District of Dallas. The hospitality group features catering and a world of culinary experiences with a current collection of 18 concepts plus our luxury boutique property, Hotel Swexan in the 19-city-block Harwood District, with more experiences currently in development. Our mission is to allow both our associates and our guests to Escape the Ordinary. For our associates, this means being a part of a mutual long-term vision driven by doing things differently with creativity, passion, and style. We then allow guests to feel transported to different parts of the world without leaving the comforts of their own city. We deliver our mission by providing unparalleled hospitality, exceptional service, and culinary excellence that leaves unforgettable memories and instills deep loyalty. Te Deseo is currently seeking top talent to join our growing team. We spent months traveling to Latin America, perfecting our wood-fire cooking techniques, creating our own signature blend of reposado tequila, and even learning how to salsa dance. Te Deseo manifested as our love letter to the liveliness, mystery, and community that blooms throughout the region. Te Deseo is one of our largest concepts at 14,000 square feet with two levels, four bars, and seven unique dining rooms. Job Summary
The Server Assistant serves the waiters/waitresses by setting and cleaning tables to ensure a neat appearance. They allow waiters/waitresses to focus solely on the customer to provide the best fine-dining experience. Additionally, they assist the wait staff by delivering food to guests. They are responsible for ensuring the dish is presented correctly and required to answer any questions about the food. They are aware of any changes in the menu and are knowledgeable about the items being served. They deliver an excellent fine-dining experience by providing great customer service. Job Functions
Operations Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed. Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details. Ensure unit is well maintained and that all equipment, materials and utensils are always in perfect working condition. Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible. Prepare work area, stock all operating equipment needed to execute job effectively. Wipe expo counters both hot and cold, have damp rolled up towel on plates for wiping dishes before expediting. Stock and maintain share spoons throughout service period Thorough knowledge of restaurant floor and table layout, including table numbers and seat numbers. Thorough knowledge of food descriptions, presentation, preparation times and dietary restrictions (allergies). Deliver food to tables in a timely manner, making sure it is delivered to the correct table and seat numbers if applicable. Ensure all requests are correct, i.e. allergies, cooking temp etc. Liaise with kitchen regarding any special requests, possible delays and make sure server and manager are aware of any concerns or orders guests might have passed on while you drop off the food at their table. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment and tables. During operation service (set tables according to the standard; communicate with the host about water preference; pour water; deliver chips to the table after the order was placed, remove dirty/ re-set clean glasses, silverware, plates, table mats and napkins) Closing arrangements (remove everything from the tables, wipe the tabletops, arrange the tables according to the service needs/ manager's directions, soak tablemats and tray tops in the tube filled with warm soapy water at the back area, remove, empty) Must be TIPS certified or similar State requirement. Follow Te Deseo food and beverage standards and procedures. Perform all duties in a safe manner and monitor those actions of others. Must be pleasant, hospitable, and attentive to guests always. Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to bend, stoop, reach and lift up to 50 lbs. Able to stand for prolonged periods of time. Sanitation and Equipment's Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements. Maintain proper storage procedures as specified by Health Department and restaurant requirements. Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety. Adhere to all sanitation and safety policies. Meetings & Communication Be available for any Restaurant mandatory meeting or training. Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors. Attire, language, and behavior Is always neatly dressed and groomed and always behaves and speaks according to HHG Division and Harwood International standards of excellence and image. Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks. Competencies Attentive to detail Customer focus Customer service Listening Productivity Action oriented Teamwork Self-starter Required Education & Experience Customer service skills Ability to lift heavy objects. Ability to be on feet for long periods of time. Food Handlers & TABC - Required