GBMC HealthCare
Patient Services Assistant - Full-time
GBMC HealthCare, Baltimore, Maryland, United States, 21276
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Patient Services Assistant - Full-time
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GBMC HealthCare Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Responsibilities Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedule patient appointments, performs data entry of patient demographic information and insurance. Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patients visit. Assist patient with registering for MyChart Manage high volume of telephone calls and route telephone encounters to providers for review and follow up; address all messages by end of day Performs (pre) registration and confirmation of patient appointments prior to date of service Check in patient, verify insurance, collect and scan identification and insurance cards Manage referral work queues; schedule patient appointments from active referrals and attach referrals to appointments Manage incoming faxes, route results and correspondence to appropriate provider and/or staff Scan incoming medical records to patient MRN Respond to In Basket messages from patients and providers and close out daily Respond to EPIC Secure chats as appropriate Collect patient co-payments, form fees and outstanding balances; perform simple arithmetic calculations and reconcile monies; make deposits Assist with scheduling diagnostic tests and therapeutic procedures; ensure patients are notified and informed about scheduled tests and procedures Obtain referrals and preauthorization for procedures by calling insurance companies or generating electronic requests Other duties as assigned
Qualifications
Education: High School or GED equivalency Experience: 6 months of related experience Skills: Customer service, knowledge of medical terminology (preferred), strong written and oral communication, ability to perform non-complex arithmetic, ability to organize and prioritize tasks, ability to manage multiple tasks and phone volume
Physical Requirements
Ability to sit, stand, walk and pay close attention to detail
Working Conditions
Normal office environment with little exposure to noise, dust, and the like
Conditions of Employment
Ability to work in various practices, as needed
Patient & Workplace Safety
Employee has knowledge and understanding of patient and workforce safety related to job duties
Patient Population
Demonstrates competency in the delivery of care and applies knowledge to meet age-specific needs if applicable
Principal Duties And Responsibilities
See responsibilities above for details on patient intake, scheduling, data entry, insurance verification, referrals, chart scanning, communications, and support during visits. Other duties as assigned
GBMC Values
Respect: Treat others with fairness, kindness, and respect for personal dignity and privacy Excellence: Meets and/or exceeds customer expectations; actively pursues learning and self-development Accountability: Takes ownership of problems and solves them; plans and uses resources effectively Teamwork: Works collaboratively; addresses and resolves conflict positively Ethical Behavior: Demonstrates honesty, integrity and good judgment; respects needs of patients/families/coworkers Results: Embraces change and continuous improvement; strives to achieve timely results
Pay Range
$16.79 - $24.37 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr
Patient Services Assistant - Full-time
role at
GBMC HealthCare Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. Responsibilities Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. Schedule patient appointments, performs data entry of patient demographic information and insurance. Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patients visit. Assist patient with registering for MyChart Manage high volume of telephone calls and route telephone encounters to providers for review and follow up; address all messages by end of day Performs (pre) registration and confirmation of patient appointments prior to date of service Check in patient, verify insurance, collect and scan identification and insurance cards Manage referral work queues; schedule patient appointments from active referrals and attach referrals to appointments Manage incoming faxes, route results and correspondence to appropriate provider and/or staff Scan incoming medical records to patient MRN Respond to In Basket messages from patients and providers and close out daily Respond to EPIC Secure chats as appropriate Collect patient co-payments, form fees and outstanding balances; perform simple arithmetic calculations and reconcile monies; make deposits Assist with scheduling diagnostic tests and therapeutic procedures; ensure patients are notified and informed about scheduled tests and procedures Obtain referrals and preauthorization for procedures by calling insurance companies or generating electronic requests Other duties as assigned
Qualifications
Education: High School or GED equivalency Experience: 6 months of related experience Skills: Customer service, knowledge of medical terminology (preferred), strong written and oral communication, ability to perform non-complex arithmetic, ability to organize and prioritize tasks, ability to manage multiple tasks and phone volume
Physical Requirements
Ability to sit, stand, walk and pay close attention to detail
Working Conditions
Normal office environment with little exposure to noise, dust, and the like
Conditions of Employment
Ability to work in various practices, as needed
Patient & Workplace Safety
Employee has knowledge and understanding of patient and workforce safety related to job duties
Patient Population
Demonstrates competency in the delivery of care and applies knowledge to meet age-specific needs if applicable
Principal Duties And Responsibilities
See responsibilities above for details on patient intake, scheduling, data entry, insurance verification, referrals, chart scanning, communications, and support during visits. Other duties as assigned
GBMC Values
Respect: Treat others with fairness, kindness, and respect for personal dignity and privacy Excellence: Meets and/or exceeds customer expectations; actively pursues learning and self-development Accountability: Takes ownership of problems and solves them; plans and uses resources effectively Teamwork: Works collaboratively; addresses and resolves conflict positively Ethical Behavior: Demonstrates honesty, integrity and good judgment; respects needs of patients/families/coworkers Results: Embraces change and continuous improvement; strives to achieve timely results
Pay Range
$16.79 - $24.37 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr