TSR Consulting
About TSR:
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Client Management
Job Description
Location: Buffalo, New York Type: Contract Job #83447 Our client, a leading financial services company is hiring a
Client Management
on a long-term contract basis. Job ID 83447
Work Location: Buffalo, NY - Hybrid Summary: The purpose of this role is to ensure clients receive a superior service experience, and to act as the clients main point of contact for a wide range of inquiries, ranging from basic to complex. Responsibilities:
Provide accurate, timely and professional responses to inquiries sent to our pooled service mailboxes Responsible for resolving assigned inquiries and meeting established SLA by monitoring a case dashboard throughout the day Accountable for identification of opportunities to deliver client service excellence, effectively managing any risks and issues that arise Build and maintain relationships with key influencers in the clients local or regional Treasury and Finance organizations Schedule calls with clients to train on how to use the online card management portals, and how to manage their card programs effectively Closely collaborate with internal partners from Product, Optimization, Sales, Fraud and Relationship Management Required Skills:
Direct client service experience with the ability to conduct difficult conversations with both internal and external partners Good understanding of corporate card products and channels and the ability to relate to client business requirements and capabilities Excellent interpersonal skills and ability to interact and build relationships with internal and external partners Excellent time management and organizational skills Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms Ability to understand a clients business and the fundamentals of running a business Strong analytical skills Preferred Skills:
Previous banking experience working in a relationship or account management role Knowledge of competitors products, services, strategies and client relationship practices
Pay: $30-$32 per hour.
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Client Management
Job Description
Location: Buffalo, New York Type: Contract Job #83447 Our client, a leading financial services company is hiring a
Client Management
on a long-term contract basis. Job ID 83447
Work Location: Buffalo, NY - Hybrid Summary: The purpose of this role is to ensure clients receive a superior service experience, and to act as the clients main point of contact for a wide range of inquiries, ranging from basic to complex. Responsibilities:
Provide accurate, timely and professional responses to inquiries sent to our pooled service mailboxes Responsible for resolving assigned inquiries and meeting established SLA by monitoring a case dashboard throughout the day Accountable for identification of opportunities to deliver client service excellence, effectively managing any risks and issues that arise Build and maintain relationships with key influencers in the clients local or regional Treasury and Finance organizations Schedule calls with clients to train on how to use the online card management portals, and how to manage their card programs effectively Closely collaborate with internal partners from Product, Optimization, Sales, Fraud and Relationship Management Required Skills:
Direct client service experience with the ability to conduct difficult conversations with both internal and external partners Good understanding of corporate card products and channels and the ability to relate to client business requirements and capabilities Excellent interpersonal skills and ability to interact and build relationships with internal and external partners Excellent time management and organizational skills Strong written and oral communication skills; must be able to put complex product and/or technical information into simple terms Ability to understand a clients business and the fundamentals of running a business Strong analytical skills Preferred Skills:
Previous banking experience working in a relationship or account management role Knowledge of competitors products, services, strategies and client relationship practices
Pay: $30-$32 per hour.