Blake Smith Staffing, LLC

Support Engineer

Blake Smith Staffing, LLC, Fort Lauderdale, Florida, United States, 33394

About the Role A confidential organization is seeking a Support engineer to deliver high-touch technical support to senior business leaders and ensure seamless technology experiences across office, remote, and travel environments. This role is the visible face of IT, providing expert troubleshooting, proactive solutions, and personalized service to high-profile users.

Responsibilities Executive Support Provide 24/7 personalized support to senior executives and stakeholders

Tailor solutions to individual preferences and handle urgent requests Lead executive-focused tech initiatives and manage communications around changes Travel to offices, residences, and client sites as needed Desktop & Mobile Support

Troubleshoot issues across Windows, MacOS, and mobile platforms Support iPhones, iPads, and MDM policies Ensure smooth integration of multiple technologies Application Support Assist with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) Resolve application-related issues and collaborate with IT teams Audio Visual Support Set up and maintain AV systems and video collaboration tools (Zoom, Slack, Teams, Webex) Support hybrid meetings, webinars, and presentations Remote & On-Site Support

Provide remote assistance for users working from home or traveling Offer on-site support for critical issues and hardware deployments Security & Compliance

Educate users on security best practices Ensure compliance with internal policies and data protection standards Documentation & Training Maintain records of support activities and system configurations Create guides and conduct training sessions Collaboration & Continuous Improvement Work with internal IT teams and external vendors Stay current on emerging technologies and suggest process improvements

Qualifications Bachelors degree in IT or related field (preferred) 10+ years of experience in technical or desktop support

Expertise in Windows, Microsoft 365, and MacOS Familiarity with JAMF, Intune, Azure, AWS/AVD Experience with Zoom, Slack, Teams, and AV systems Bonus: Knowledge of Terraform, GitHub, Azure DevOps, CI/CD pipelines Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ACSP are a plus

Skills Strong problem-solving and critical thinking Excellent communication and interpersonal skills Ability to work independently and prioritize tasks Customer-focused mindset with a passion for service Broad knowledge of IT solutions and services This position is based near Miami, FL and requires the employee to be physically present at the office.