Jobs via Dice
Overview
Desktop Support Analyst Redwood City, CA (Onsite) Location: Redwood City, CA Onsite Hire Type: 6 months Contract Note: Immediate joining preferred. 100% onsite. This role requires strong communication, technical support experience, and the ability to work in a fast-paced environment. Responsibilities
Provide service desk and incident management support with experience in SNOW ticketing. Set up and support AV rooms; ensure hardware and software readiness for user environments. Maintain clear and timely communication with end users and stakeholders. Escalate issues appropriately and manage tickets through resolution. Required Technical And Professional Expertise
8+ years of experience in customer service and support of Windows operating systems in a global enterprise environment, including software and hardware troubleshooting. Experience with Active Directory, DNS, Exchange, and Citrix. 6+ years of experience with Configuration Management, MDM, and deployment methods with SCCM and Intune. Basic experience troubleshooting and working with Apple devices is an added advantage. Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. Understanding of Windows 11 features, feature updates, and industry best practice processes. Understanding of Microsoft patching cycles and policies (e.g., WSUS, Win10 Update Rings). Knowledge of new and emerging enterprise technologies (e.g., Azure, Intune, Windows Analytics, Autopilot). Understanding of Office 365 / Microsoft 365 technology and other client support or project interaction. Active technical certifications would be an asset. ITIL Foundation and Agile experience is required. Physical Requirements
The ability to lift 25/50 pounds regularly; moving monitor/printers boxes. The ability to move safely over uneven terrain or in confined spaces; running cables at desk locations. Preferred Technical And Professional Expertise
Exceptional verbal and communication skills. Strong listening and comprehension capabilities. Proven service industry front-line experience with high-value/critical customers. Ability to type 35-40 words per minute to capture important details on a call for documentation. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Note: This job description reflects the information available and does not include extraneous postings or site-specific notices. #J-18808-Ljbffr
Desktop Support Analyst Redwood City, CA (Onsite) Location: Redwood City, CA Onsite Hire Type: 6 months Contract Note: Immediate joining preferred. 100% onsite. This role requires strong communication, technical support experience, and the ability to work in a fast-paced environment. Responsibilities
Provide service desk and incident management support with experience in SNOW ticketing. Set up and support AV rooms; ensure hardware and software readiness for user environments. Maintain clear and timely communication with end users and stakeholders. Escalate issues appropriately and manage tickets through resolution. Required Technical And Professional Expertise
8+ years of experience in customer service and support of Windows operating systems in a global enterprise environment, including software and hardware troubleshooting. Experience with Active Directory, DNS, Exchange, and Citrix. 6+ years of experience with Configuration Management, MDM, and deployment methods with SCCM and Intune. Basic experience troubleshooting and working with Apple devices is an added advantage. Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments. Understanding of Windows 11 features, feature updates, and industry best practice processes. Understanding of Microsoft patching cycles and policies (e.g., WSUS, Win10 Update Rings). Knowledge of new and emerging enterprise technologies (e.g., Azure, Intune, Windows Analytics, Autopilot). Understanding of Office 365 / Microsoft 365 technology and other client support or project interaction. Active technical certifications would be an asset. ITIL Foundation and Agile experience is required. Physical Requirements
The ability to lift 25/50 pounds regularly; moving monitor/printers boxes. The ability to move safely over uneven terrain or in confined spaces; running cables at desk locations. Preferred Technical And Professional Expertise
Exceptional verbal and communication skills. Strong listening and comprehension capabilities. Proven service industry front-line experience with high-value/critical customers. Ability to type 35-40 words per minute to capture important details on a call for documentation. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Note: This job description reflects the information available and does not include extraneous postings or site-specific notices. #J-18808-Ljbffr