Cedars-Sinai
Senior Patient Service Rep, PACT - Operations Float Pool
Cedars-Sinai, Beverly Hills, California, United States, 90211
Overview
The Senior Patient Service Representative - PACT (Float Pool) at Cedars-Sinai Medical Network is an administrative professional responsible for coordinating the daily operations of patient services across multiple medical practice locations. The role handles patient check-in/check-out procedures, including collection and reconciliation of payments. It verifies insurance eligibility, assesses benefits and authorization requirements, and determines patients out-of-pocket expenses. A solid understanding of Health Information Management (HIM) related activities is integral to the role. Responsibilities
Oversees check-in and check-out procedures for patients, including payment collection and reconciliation. Maintains and manages patient demographic and insurance information in the CS-Link system, ensuring data accuracy. Schedules and coordinates patient appointments, ensuring efficient patient flow and satisfaction. Uses in-depth knowledge of healthcare insurance and benefits to assess authorization requirements and patients out-of-pocket expenses. Analyzes, evaluates, and resolves insurance issues by coordinating with insurance companies. Acts as liaison coordinating administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Provides expert support in maintaining physician master schedules and manages all changes as required, handling patient/provider correspondence as advised. Manages referrals and authorizations for various insurance types, ensuring that all patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Centers protocols. Assists in tracking, monitoring, and updating department-specific data as part of lean management processes. Assists with training and mentoring Patient Service Representatives, and participates in departmental huddles and staff meetings to promote effective teamwork. Conducts patient care flow management and provides assistance in supervising CS-Link message pools. Uses detailed knowledge of the CS-Link/Epic Healthcare system to work independently and with minimal direction. Explains complex policies, procedures, or services to patients using administrative knowledge. Performs lobby PSR duties in all outpatient MDN departments, adapting to the workflows and procedures of different practices. Assists with special projects or additional tasks as required by the practice manager or healthcare providers. Qualifications
Education: High school diploma/GED preferred Experience: Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required. About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinais medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. Details
Req ID: 12255 Working Title: Senior Patient Service Rep, PACT - Operations Float Pool Department: Ops - Float Pool Business Entity: Cedars-Sinai Medical Care Foundation Job Category: Administrative Job Specialty: Admissions/Registration Overtime Status: NONEXEMPT Primary Shift: Day Shift Duration: 8 hour Base Pay: $24.65 - $38.21
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The Senior Patient Service Representative - PACT (Float Pool) at Cedars-Sinai Medical Network is an administrative professional responsible for coordinating the daily operations of patient services across multiple medical practice locations. The role handles patient check-in/check-out procedures, including collection and reconciliation of payments. It verifies insurance eligibility, assesses benefits and authorization requirements, and determines patients out-of-pocket expenses. A solid understanding of Health Information Management (HIM) related activities is integral to the role. Responsibilities
Oversees check-in and check-out procedures for patients, including payment collection and reconciliation. Maintains and manages patient demographic and insurance information in the CS-Link system, ensuring data accuracy. Schedules and coordinates patient appointments, ensuring efficient patient flow and satisfaction. Uses in-depth knowledge of healthcare insurance and benefits to assess authorization requirements and patients out-of-pocket expenses. Analyzes, evaluates, and resolves insurance issues by coordinating with insurance companies. Acts as liaison coordinating administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Provides expert support in maintaining physician master schedules and manages all changes as required, handling patient/provider correspondence as advised. Manages referrals and authorizations for various insurance types, ensuring that all patient interactions align with healthcare regulatory standards and Cedars-Sinai Medical Centers protocols. Assists in tracking, monitoring, and updating department-specific data as part of lean management processes. Assists with training and mentoring Patient Service Representatives, and participates in departmental huddles and staff meetings to promote effective teamwork. Conducts patient care flow management and provides assistance in supervising CS-Link message pools. Uses detailed knowledge of the CS-Link/Epic Healthcare system to work independently and with minimal direction. Explains complex policies, procedures, or services to patients using administrative knowledge. Performs lobby PSR duties in all outpatient MDN departments, adapting to the workflows and procedures of different practices. Assists with special projects or additional tasks as required by the practice manager or healthcare providers. Qualifications
Education: High school diploma/GED preferred Experience: Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required. About Us
Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. About the Team
With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinais medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond. Details
Req ID: 12255 Working Title: Senior Patient Service Rep, PACT - Operations Float Pool Department: Ops - Float Pool Business Entity: Cedars-Sinai Medical Care Foundation Job Category: Administrative Job Specialty: Admissions/Registration Overtime Status: NONEXEMPT Primary Shift: Day Shift Duration: 8 hour Base Pay: $24.65 - $38.21
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