SEARHC
Overview
Pay Range: $25.00 - $31.88 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, its a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Responsibilities Manages scheduling resources for patient appointments.
Manages communication tools for patient scheduling requests by patients and care teams.
Manages the pre-registration review process for insurance verification for upcoming appointments.
Manages follow-up appointment requests.
Retrieves payment collection for services, including co-pays or up-front collections.
Collects documentation as required for registration compliance in a timely manner.
Stores registration documents into the electronic health record (EHR).
Reviews and assigns insurance tiering for proper payor assignment.
Validates insurance eligibility and pre-authorization requirements.
Communicates with peers, patients and care teams through multiple channels for appointment requests and patient-initiated outreach.
Creates new patient profiles in the EHR with accurate demographic data and proper identification collection.
Manages multiple worklists (e.g., New Patient Registration).
Schedules and registers for various disciplines (Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others). Cross-training for assigned coverage as a PRS.
Coordinates patient sign-up in the MySEARHC patient portal.
Enacts SEARHCs 7 Standard of Service Excellence and provides exceptional customer service delivery.
Works well with peers, patients, and leadership.
Participates in departmental improvement efforts; maintains a clean and safe working environment and annual competencies.
Identifies community resources, fosters partnerships, and utilizes resources effectively.
Refer all patients without insurance or questions to a Financial Counselor for resolution.
Refer patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources.
Estimated 80% of the job will involve registration and insurance verification work; 20% will involve patient and care team scheduling requests.
Other duties as assigned.
Additional Details Education, Certifications, and Licenses Required
High School Diploma preferred.
Preference given to applicants with advanced degree.
Basic Life Support preferred.
Experience Required
1 year of healthcare, behavioral health, dental, customer service, or relevant administrative/office settings experience required.
Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.
Knowledge, Skills, and Abilities Knowledge
Knowledge of available SEARHC services, tribal health organizations in Alaska, and community resources.
Customer service principles.
General knowledge of front-end revenue cycle requirements.
Skills
Attention to detail and quality data input.
Proficiency with computers and essential software.
Oral, written, and interpersonal communication; de-escalation and critical thinking skills.
Ability
Prioritize work and multi-task in a fast-paced office with interruptions.
Self-start and willingness to learn.
Read and comprehend simple instructions, short correspondence, and memos.
Demonstrate time-management, organizational, and customer service skills.
Work flexible hours with limited unplanned absences and the ability to work independently.
Computer Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Other Qualifications
Strong organizational and time-management abilities.
Teamwork.
Proficient in EHR systems.
Travel
Travel not required.
Safety and Risk Management Responsibilities
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.
Physical Demands
Regularly talk or hear; frequently stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms.
Occasionally climb or balance; stoop, kneel, crouch or crawl. Lift and/or move up to 50 lbs.
Work Environment
Noise level is usually moderate.
Strong organizational and time-management abilities; teamwork; proficiency in EHR systems.
Position Information: Work Shift: OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! #J-18808-Ljbffr
Pay Range: $25.00 - $31.88 SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, its a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more. Key Essential Functions and Accountabilities of the Job Responsibilities Manages scheduling resources for patient appointments.
Manages communication tools for patient scheduling requests by patients and care teams.
Manages the pre-registration review process for insurance verification for upcoming appointments.
Manages follow-up appointment requests.
Retrieves payment collection for services, including co-pays or up-front collections.
Collects documentation as required for registration compliance in a timely manner.
Stores registration documents into the electronic health record (EHR).
Reviews and assigns insurance tiering for proper payor assignment.
Validates insurance eligibility and pre-authorization requirements.
Communicates with peers, patients and care teams through multiple channels for appointment requests and patient-initiated outreach.
Creates new patient profiles in the EHR with accurate demographic data and proper identification collection.
Manages multiple worklists (e.g., New Patient Registration).
Schedules and registers for various disciplines (Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others). Cross-training for assigned coverage as a PRS.
Coordinates patient sign-up in the MySEARHC patient portal.
Enacts SEARHCs 7 Standard of Service Excellence and provides exceptional customer service delivery.
Works well with peers, patients, and leadership.
Participates in departmental improvement efforts; maintains a clean and safe working environment and annual competencies.
Identifies community resources, fosters partnerships, and utilizes resources effectively.
Refer all patients without insurance or questions to a Financial Counselor for resolution.
Refer patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources.
Estimated 80% of the job will involve registration and insurance verification work; 20% will involve patient and care team scheduling requests.
Other duties as assigned.
Additional Details Education, Certifications, and Licenses Required
High School Diploma preferred.
Preference given to applicants with advanced degree.
Basic Life Support preferred.
Experience Required
1 year of healthcare, behavioral health, dental, customer service, or relevant administrative/office settings experience required.
Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.
Knowledge, Skills, and Abilities Knowledge
Knowledge of available SEARHC services, tribal health organizations in Alaska, and community resources.
Customer service principles.
General knowledge of front-end revenue cycle requirements.
Skills
Attention to detail and quality data input.
Proficiency with computers and essential software.
Oral, written, and interpersonal communication; de-escalation and critical thinking skills.
Ability
Prioritize work and multi-task in a fast-paced office with interruptions.
Self-start and willingness to learn.
Read and comprehend simple instructions, short correspondence, and memos.
Demonstrate time-management, organizational, and customer service skills.
Work flexible hours with limited unplanned absences and the ability to work independently.
Computer Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Other Qualifications
Strong organizational and time-management abilities.
Teamwork.
Proficient in EHR systems.
Travel
Travel not required.
Safety and Risk Management Responsibilities
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.
Physical Demands
Regularly talk or hear; frequently stand, walk, sit; use hands to finger, handle or feel; reach with hands and arms.
Occasionally climb or balance; stoop, kneel, crouch or crawl. Lift and/or move up to 50 lbs.
Work Environment
Noise level is usually moderate.
Strong organizational and time-management abilities; teamwork; proficiency in EHR systems.
Position Information: Work Shift: OT 8/40 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! #J-18808-Ljbffr