DoiT
Overview
Senior Customer Success Manager, US West. This role is based remotely in the Western United States and is part of our global Customer and Product Success team. Responsibilities
Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion Deliver and enhance customer training and education on the DoiT console Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals Identify risk using health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadership Collaborate with internal stakeholders such as Sales, Account Management, and Product Management Evaluate and analyze customer needs and share information with the DoiT organization Build trust and act as a customer advocate (voice of the customer) Escalate problems and customer feedback to the engineering team, product managers, and other departments Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively Contribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize processes and enhance initiatives Qualifications
5+ years experience in Customer Success in a B2B SaaS company 1-2 years experience with a public cloud platform like GCP, AWS, or Azure Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero) Experience driving success plans and achieving customer targets Exceptional ability to communicate and foster positive business relationships with customers and staff Ability to learn new technologies quickly and understand how customers use them to drive strategic success Experience analyzing and optimizing processes in the customer success department Proven track record of creative problem solving on internal and customer-facing issues Accountability and personal organization Team player with a positive outlook and professional demeanor Curiosity and self-motivation to learn and develop professionally Professional English (verbal and written) Bonus Points
Experience with finance or data analytics Cloud provider and/or FinOps certifications Additional languages Are you a Do’er?
Be your truest self. Work on your terms. Make a difference. We are a global team of talent who work remotely and have flexibility to balance work and home life. We support professional and personal development. Being entrepreneurial, curious, and collaborative are core values. Benefits
Unlimited Vacation Flexible Working Options Health Insurance Parental Leave Employee Stock Option Plan Home Office Allowance Professional Development Stipend Peer Recognition Program Company
DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure customers operate in a well-architected and scalable state—from planning to production. We deliver DoiT Cloud Intelligence, integrating advanced technology with human intelligence to solve multicloud problems and drive efficiency. We work across Kubernetes, GenAI, CloudOps, and more, and are an award-winning partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.
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Senior Customer Success Manager, US West. This role is based remotely in the Western United States and is part of our global Customer and Product Success team. Responsibilities
Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion Deliver and enhance customer training and education on the DoiT console Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals Identify risk using health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadership Collaborate with internal stakeholders such as Sales, Account Management, and Product Management Evaluate and analyze customer needs and share information with the DoiT organization Build trust and act as a customer advocate (voice of the customer) Escalate problems and customer feedback to the engineering team, product managers, and other departments Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively Contribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize processes and enhance initiatives Qualifications
5+ years experience in Customer Success in a B2B SaaS company 1-2 years experience with a public cloud platform like GCP, AWS, or Azure Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero) Experience driving success plans and achieving customer targets Exceptional ability to communicate and foster positive business relationships with customers and staff Ability to learn new technologies quickly and understand how customers use them to drive strategic success Experience analyzing and optimizing processes in the customer success department Proven track record of creative problem solving on internal and customer-facing issues Accountability and personal organization Team player with a positive outlook and professional demeanor Curiosity and self-motivation to learn and develop professionally Professional English (verbal and written) Bonus Points
Experience with finance or data analytics Cloud provider and/or FinOps certifications Additional languages Are you a Do’er?
Be your truest self. Work on your terms. Make a difference. We are a global team of talent who work remotely and have flexibility to balance work and home life. We support professional and personal development. Being entrepreneurial, curious, and collaborative are core values. Benefits
Unlimited Vacation Flexible Working Options Health Insurance Parental Leave Employee Stock Option Plan Home Office Allowance Professional Development Stipend Peer Recognition Program Company
DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure customers operate in a well-architected and scalable state—from planning to production. We deliver DoiT Cloud Intelligence, integrating advanced technology with human intelligence to solve multicloud problems and drive efficiency. We work across Kubernetes, GenAI, CloudOps, and more, and are an award-winning partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.
#J-18808-Ljbffr