LanceSoft
Overview
Help Shape the Future of Digital Energy Experiences: Are you passionate about building mobile products that truly make a difference in peoples lives? Were seeking a Digital Product Owner to lead the evolution of our mobile app platform (iOS & Android), delivering seamless and innovative self-service experiences for our energy customers. In this high-impact role, youll define product strategy, partner with cross-functional teams, and deliver features that enhance the way customers interact with our services. If you thrive in a collaborative, fast-paced environment and love turning customer insights into product solutions, were love to meet you. Responsibilities Product Vision & Roadmap Define and maintain the mobile apps strategy and roadmaps in alignment with company vision and goals. Ensure enhancements and initiatives align with digital, business, technical, and financial objectives. Contribute to go-to-market strategies by aligning product, marketing, and sales requirements.
Delivery
Translate product vision into executable features by creating and managing epics, user stories, and acceptance criteria. Collaborate in an Agile environment to refine priorities, set milestones, and manage risk. Continuously refine backlog to reflect changing needs, technical updates, and customer feedback. Collaborate with development teams to ensure timely, high-quality feature delivery. Facilitate Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives. Ensure seamless platform integration with SAP and other internal systems.
Stakeholder Collaboration
Partner with Go To Market, Marketing, Customer Care, Operations, and IT to understand business needs and align product solutions. Collect and integrate feedback from customers and internal stakeholders to improve usability and functionality. Act as a liaison between customer-facing teams and product development to shape self-service user experiences. Work with cross-functional teams (UX, content, analytics, support, marketing) to define mobile app product requirements and dependencies. Lead stakeholder engagement through regular information-sharing sessions and product demos.
Analytics & Decision-Making
Use data and customer insights to evaluate feature performance and identify improvement opportunities. Track product KPIs and perform competitive analysis to inform strategy and roadmap updates. Represent customer needs in product discussions and decision-making, utilizing various customer feedback channels such as app store reviews and customer surveys.
Minimum Requirements
Bachelors degree in Business, Computer Science, Marketing, or a related field 6+ years of product management, customer experience, design, or development experience in customer facing digital platforms Continuous Improvement Mindset: An inquiring mindset, always seeking opportunities for product and process improvement Balance of Technical Knowledge & Business Acumen: Ability to combine technical expertise with strong business insight to make informed product decisions Analytical Skills: Strong analytical skills with a data-driven approach to product development, and identifying areas for fixes and improvements. Working knowledge of Adobe Analytics, PowerBI, or other data reporting and analysis tools Stakeholder Engagement: Proven ability to engage, influence, and inspire partners and stakeholders, fostering collaboration and alignment across teams Organization & Accountability: High degree of organization, personal accountability, and team development skills Proactive & Self-Starter: Excellent communication skills, capable of managing multiple priorities effectively in a fast-paced environment Customer-First Mindset: A proven track record of delivering data-driven strategies and solutions that prioritize customer needs and experiences
Preferred Qualifications
Customer Experience: Experience designing or developing best-in-class digital self-service customer experiences Design Experience: Experience in UX/UI design or collaborating with design teams Retail Energy Experience: Experience in the retail energy industry, ideally within the Texas market Agile Methodology: Strong understanding of Agile/Scrum methodologies, with hands-on experience in utilizing these practices. Working knowledge of Azure DevOps (ADO) or other work management tools Business Case Development: Proven ability to deliver convincing business case recommendations to senior leadership
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Help Shape the Future of Digital Energy Experiences: Are you passionate about building mobile products that truly make a difference in peoples lives? Were seeking a Digital Product Owner to lead the evolution of our mobile app platform (iOS & Android), delivering seamless and innovative self-service experiences for our energy customers. In this high-impact role, youll define product strategy, partner with cross-functional teams, and deliver features that enhance the way customers interact with our services. If you thrive in a collaborative, fast-paced environment and love turning customer insights into product solutions, were love to meet you. Responsibilities Product Vision & Roadmap Define and maintain the mobile apps strategy and roadmaps in alignment with company vision and goals. Ensure enhancements and initiatives align with digital, business, technical, and financial objectives. Contribute to go-to-market strategies by aligning product, marketing, and sales requirements.
Delivery
Translate product vision into executable features by creating and managing epics, user stories, and acceptance criteria. Collaborate in an Agile environment to refine priorities, set milestones, and manage risk. Continuously refine backlog to reflect changing needs, technical updates, and customer feedback. Collaborate with development teams to ensure timely, high-quality feature delivery. Facilitate Agile ceremonies, including sprint planning, daily standups, reviews, and retrospectives. Ensure seamless platform integration with SAP and other internal systems.
Stakeholder Collaboration
Partner with Go To Market, Marketing, Customer Care, Operations, and IT to understand business needs and align product solutions. Collect and integrate feedback from customers and internal stakeholders to improve usability and functionality. Act as a liaison between customer-facing teams and product development to shape self-service user experiences. Work with cross-functional teams (UX, content, analytics, support, marketing) to define mobile app product requirements and dependencies. Lead stakeholder engagement through regular information-sharing sessions and product demos.
Analytics & Decision-Making
Use data and customer insights to evaluate feature performance and identify improvement opportunities. Track product KPIs and perform competitive analysis to inform strategy and roadmap updates. Represent customer needs in product discussions and decision-making, utilizing various customer feedback channels such as app store reviews and customer surveys.
Minimum Requirements
Bachelors degree in Business, Computer Science, Marketing, or a related field 6+ years of product management, customer experience, design, or development experience in customer facing digital platforms Continuous Improvement Mindset: An inquiring mindset, always seeking opportunities for product and process improvement Balance of Technical Knowledge & Business Acumen: Ability to combine technical expertise with strong business insight to make informed product decisions Analytical Skills: Strong analytical skills with a data-driven approach to product development, and identifying areas for fixes and improvements. Working knowledge of Adobe Analytics, PowerBI, or other data reporting and analysis tools Stakeholder Engagement: Proven ability to engage, influence, and inspire partners and stakeholders, fostering collaboration and alignment across teams Organization & Accountability: High degree of organization, personal accountability, and team development skills Proactive & Self-Starter: Excellent communication skills, capable of managing multiple priorities effectively in a fast-paced environment Customer-First Mindset: A proven track record of delivering data-driven strategies and solutions that prioritize customer needs and experiences
Preferred Qualifications
Customer Experience: Experience designing or developing best-in-class digital self-service customer experiences Design Experience: Experience in UX/UI design or collaborating with design teams Retail Energy Experience: Experience in the retail energy industry, ideally within the Texas market Agile Methodology: Strong understanding of Agile/Scrum methodologies, with hands-on experience in utilizing these practices. Working knowledge of Azure DevOps (ADO) or other work management tools Business Case Development: Proven ability to deliver convincing business case recommendations to senior leadership
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