SHI International
Manager - Business Continuity
SHI International, Charlotte, North Carolina, United States, 28245
Manager - Business Continuity
role at
SHI International Corp. About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $15 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide Rely On SHIs Concierge Approach To Help Them Solve Whats Next. The Heartbeat Of SHI Is Our Employees All 6,000 Of Them. If you join our team, youll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive in our offices or yours.
Job Summary
The Manager of Business Continuity oversees daily operations, develops strategic plans, and manages resources to optimize processes and achieve business goals. This role ensures all Business Continuity Management (BCM) components comply with the Firms ISO-driven Policy and Standards, and is responsible for developing, implementing, and maintaining business continuity and disaster recovery strategies to enhance organizational resilience. Key responsibilities include collaborating with departments to identify risks, develop response plans, coordinate training, and monitor key performance indicators. As a Subject Matter Expert in Business Continuity, Disaster Recovery, and Crisis Management, the BC Manager reports to the Head of Risk and Resiliency and plays a central role in advancing the BCM Program. This position is based at the SHI Somerset, NJ office, as determined by SHI management. Responsibilities
Develop, maintain, and update comprehensive business continuity and disaster recovery plans across all business units, ensuring alignment with industry standards and best practices. Conduct risk assessments and business impact analyses to identify threats and vulnerabilities and collaborate with stakeholders to develop and implement mitigation strategies. Stay current on emerging risks, industry trends, and regulatory requirements, ensuring business continuity initiatives remain compliant and effective. Plan, coordinate, and lead regular training, testing, and disaster recovery exercises, including obtaining stakeholder approval and managing cross-functional teams to ensure organizational readiness and continuous improvement. Serve as the primary incident coordinator, managing response efforts, communications, and reporting during disruptions. Monitor, analyze, and report on the effectiveness of continuity plans, recommending and implementing improvements as needed. Manage relationships with external partners and vendors to support continuity objectives. Act as a Subject Matter Expert for IT Disaster Recovery, coordinating activities with IT and business partners, and providing technical consulting for complex solutions. Advise business units on contracts, statements of work, and continuity plans for outsourced services to ensure compliance and alignment. Administer Risk and Resiliency (R&R) tools/systems, policy and standards, user training, documentation, and data validation. Support internal BCM governance and operational resilience reviews, website content management, and responses to RFPs and third-party requests. Oversee and optimize resource allocation for business continuity initiatives. Coordinate cross-functional teams during crises to ensure a unified and effective response. Develop succession and continuity plans for key roles and leadership positions.
Qualifications & Skills
In-depth knowledge of business continuity and disaster recovery principles and best practices Expert Experience in delivering training and conducting exercises for BCM/DR Expert/Advanced Proficiency in BCM software/tools and project management; ability to oversee projects to completion Expert Excellent analytical, problem-solving, and attention-to-detail skills Strong stakeholder management and the ability to present technical information to diverse audiences Strategic thinking, leadership, collaboration, and effective communication skills
Other Requirements
Bachelors degree or 4 years relevant experience 7-10 years of experience in BC/DR planning and execution in a formal BCM program at a medium to large company; prior experience as a BC manager or in a similar role 5+ years of hands-on disaster recovery experience, including runbooks, DR plans, and end-to-end DR exercises; experience with client/server tech, networks, data replication, and cloud-based recovery 5+ years of experience as a People Manager Knowledge of standards and best practices (ISO 31000, 27001, 22301, NIST, ITIL, etc.) Working knowledge of GRC, ITSM tools, BC/DR planning, and emergency notification systems Certifications: MBCI/CBCP required; CDRE and ITIL preferred Will require availability for evenings/weekends/short notice incident response Travel up to 25%
The base salary range is
$120,000 - $135,000 . Compensation is based on knowledge, skills, experience, and location. Benefits may include medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity
EEO statement: SHI is an equal opportunity employer. M/F/Disability/Protected Veteran Status. #J-18808-Ljbffr
role at
SHI International Corp. About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $15 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide Rely On SHIs Concierge Approach To Help Them Solve Whats Next. The Heartbeat Of SHI Is Our Employees All 6,000 Of Them. If you join our team, youll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive in our offices or yours.
Job Summary
The Manager of Business Continuity oversees daily operations, develops strategic plans, and manages resources to optimize processes and achieve business goals. This role ensures all Business Continuity Management (BCM) components comply with the Firms ISO-driven Policy and Standards, and is responsible for developing, implementing, and maintaining business continuity and disaster recovery strategies to enhance organizational resilience. Key responsibilities include collaborating with departments to identify risks, develop response plans, coordinate training, and monitor key performance indicators. As a Subject Matter Expert in Business Continuity, Disaster Recovery, and Crisis Management, the BC Manager reports to the Head of Risk and Resiliency and plays a central role in advancing the BCM Program. This position is based at the SHI Somerset, NJ office, as determined by SHI management. Responsibilities
Develop, maintain, and update comprehensive business continuity and disaster recovery plans across all business units, ensuring alignment with industry standards and best practices. Conduct risk assessments and business impact analyses to identify threats and vulnerabilities and collaborate with stakeholders to develop and implement mitigation strategies. Stay current on emerging risks, industry trends, and regulatory requirements, ensuring business continuity initiatives remain compliant and effective. Plan, coordinate, and lead regular training, testing, and disaster recovery exercises, including obtaining stakeholder approval and managing cross-functional teams to ensure organizational readiness and continuous improvement. Serve as the primary incident coordinator, managing response efforts, communications, and reporting during disruptions. Monitor, analyze, and report on the effectiveness of continuity plans, recommending and implementing improvements as needed. Manage relationships with external partners and vendors to support continuity objectives. Act as a Subject Matter Expert for IT Disaster Recovery, coordinating activities with IT and business partners, and providing technical consulting for complex solutions. Advise business units on contracts, statements of work, and continuity plans for outsourced services to ensure compliance and alignment. Administer Risk and Resiliency (R&R) tools/systems, policy and standards, user training, documentation, and data validation. Support internal BCM governance and operational resilience reviews, website content management, and responses to RFPs and third-party requests. Oversee and optimize resource allocation for business continuity initiatives. Coordinate cross-functional teams during crises to ensure a unified and effective response. Develop succession and continuity plans for key roles and leadership positions.
Qualifications & Skills
In-depth knowledge of business continuity and disaster recovery principles and best practices Expert Experience in delivering training and conducting exercises for BCM/DR Expert/Advanced Proficiency in BCM software/tools and project management; ability to oversee projects to completion Expert Excellent analytical, problem-solving, and attention-to-detail skills Strong stakeholder management and the ability to present technical information to diverse audiences Strategic thinking, leadership, collaboration, and effective communication skills
Other Requirements
Bachelors degree or 4 years relevant experience 7-10 years of experience in BC/DR planning and execution in a formal BCM program at a medium to large company; prior experience as a BC manager or in a similar role 5+ years of hands-on disaster recovery experience, including runbooks, DR plans, and end-to-end DR exercises; experience with client/server tech, networks, data replication, and cloud-based recovery 5+ years of experience as a People Manager Knowledge of standards and best practices (ISO 31000, 27001, 22301, NIST, ITIL, etc.) Working knowledge of GRC, ITSM tools, BC/DR planning, and emergency notification systems Certifications: MBCI/CBCP required; CDRE and ITIL preferred Will require availability for evenings/weekends/short notice incident response Travel up to 25%
The base salary range is
$120,000 - $135,000 . Compensation is based on knowledge, skills, experience, and location. Benefits may include medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity
EEO statement: SHI is an equal opportunity employer. M/F/Disability/Protected Veteran Status. #J-18808-Ljbffr