Epic Analyst - EpicCare Ambulatory & Beacon Oncology

Day (United States of America)Epic Analyst - EpicCare Ambulatory & Beacon OncologyAs an Application Analyst at Epic Systems, you will serve as the primary support contact for specific Epic applications, playing a crucial role in the organization's operational health and project success. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused and that the Epic system aligns with the organization's business needs.EDUCATION:* A bachelors degree is preferred.## EXPERIENCE:* Clinical operations experience* Epic end-user or application support experience* Experience supporting clinical applications or healthcare environments.* Epic certification is preferred.## JOB RESPONSIBILITIES:* Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.* Collaborate with various teams to identify and resolve issues impacting application performance and user experience.* Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.* Manage system changes as per user requests and organizational needs.* Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.* Maintain regular communication with Epic representatives and participate in weekly project team meetings.* Engage with the business community and end-users to understand operational needs and direct workflow configurations.* Lead training initiatives and support end-users with troubleshooting and problem-solving.* Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.* Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.## WORKING CONDITIONS:* Fast-paced office environment.* After hours, weekend, and holiday work will occasionally be required as determined by the Manager of Medical Informatics to support software/hardware patches, upgrades, downtimes, and potential disasters.* Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.* Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.## EQUIPMENT / WORK AIDS / LICENSURE:* Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.* Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported. #J-18808-Ljbffr