r2 Technologies, Inc.
Major Incident Management - 4 positions
r2 Technologies, Inc., Atlanta, Georgia, United States, 30383
Major Incident Management - 4 positions
Atlanta GA
JD :
Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls
Ability in prioritizing the incidents according to their urgency and influence on the business
Knowledge in responding to a reported service incident, identifying the cause, and initiating the incident management process.
Experience in leveraging technology to issue all communications and providing key updates to stakeholder management
Performing timely functional and hierarchical escalation
Being accountable for resolving the outage via workaround or permanent fix
Ability to Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
Continually maintaining and developing tools and resources to manage major incidents effectively
Overseeing the incident management process and team members involved in resolving the incident.
Experience in supporting and nurturing process improvements and knowledge base improvements
Strong knowledge of IT service management software including ITIL
Excellent communication, Strong problem solving, analytical, and time management skills.
Flexible enough to work 24/7 shifts-based model.
Skills:
ITIL,Major Incident Management
Atlanta GA
JD :
Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls
Ability in prioritizing the incidents according to their urgency and influence on the business
Knowledge in responding to a reported service incident, identifying the cause, and initiating the incident management process.
Experience in leveraging technology to issue all communications and providing key updates to stakeholder management
Performing timely functional and hierarchical escalation
Being accountable for resolving the outage via workaround or permanent fix
Ability to Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
Continually maintaining and developing tools and resources to manage major incidents effectively
Overseeing the incident management process and team members involved in resolving the incident.
Experience in supporting and nurturing process improvements and knowledge base improvements
Strong knowledge of IT service management software including ITIL
Excellent communication, Strong problem solving, analytical, and time management skills.
Flexible enough to work 24/7 shifts-based model.
Skills:
ITIL,Major Incident Management