Service Global
Data Center Operations Specialist - L1
Service Global, Saint Paul, Minnesota, United States, 55130
Job Description:
Scope of Services - Monitor production batch environments and computer systems. - Operate Xerox, Konica and MICR printers to meet service level agreements. - Provide first-level Service Desk support to internal associates. - Document system and job failures accurately. - Load and manage printing forms, fonts, and signatures
Qualifications - Ability to resolve or escalate technical issues (Citrix/VDIs, IAM, CyberArk, VPN, PingID/MFA). - Strong attention to detail and analytical skills. - Effective communication and documentation abilities. - 2+ years of IT Data Center experience. - Familiarity with: IBM z/OS, Control M, ServiceNow, Windows OS, Microsoft Office, Xerox/Konica/MICR printing systems, FDL/PDL print languages.
Physical Requirements - Ability to lift/push/pull up to 50 lbs. - Frequent use of computer and phone. - Extended periods of standing and mobility required throughout the workday. - Occasional overtime or alternate shift coverage.
Mandatory Skills
Data Center experience
Scope of Services - Monitor production batch environments and computer systems. - Operate Xerox, Konica and MICR printers to meet service level agreements. - Provide first-level Service Desk support to internal associates. - Document system and job failures accurately. - Load and manage printing forms, fonts, and signatures
Qualifications - Ability to resolve or escalate technical issues (Citrix/VDIs, IAM, CyberArk, VPN, PingID/MFA). - Strong attention to detail and analytical skills. - Effective communication and documentation abilities. - 2+ years of IT Data Center experience. - Familiarity with: IBM z/OS, Control M, ServiceNow, Windows OS, Microsoft Office, Xerox/Konica/MICR printing systems, FDL/PDL print languages.
Physical Requirements - Ability to lift/push/pull up to 50 lbs. - Frequent use of computer and phone. - Extended periods of standing and mobility required throughout the workday. - Occasional overtime or alternate shift coverage.
Mandatory Skills
Data Center experience