Optum
This is a Remote position with the flexibility to work from home while based near Everett, WA, allowing you to tackle rewarding challenges. Join Optum, a global leader in healthcare, using technology to improve the lives of millions. Be part of a diverse and inclusive culture while making a direct impact on health outcomes by connecting people with essential care, pharmacy benefits, and resources. Join us to start
Caring. Connecting. Growing together. The
Patient Support Specialist
role is essential for delivering top-tier customer service to members, customers, and providers. This position involves direct phone interaction to resolve a variety of inquiries and importantly contributes to our goal of better health outcomes. This full-time position requires flexibility for 8-hour shifts during normal business hours, from 8:00 am to 5:00 pm PST, Monday through Friday. We provide comprehensive training for 90 days, with initial hours from 8:00 am to 5:00 pm PST, Monday through Friday.
Training will take place onsite. Key Responsibilities: Apply your knowledge and skills to varied daily activities. Show a strong level of competence in customer service. Handle standard and non-standard requests with minimal assistance. Resolve routine issues independently and collaborate with supervisors on complex ones. Organize your work effectively to meet deadlines. Work collaboratively as part of a team. Understand factors influencing caller queries (e.g., plan changes, emergencies). Ask relevant questions and listen actively to uncover underlying issues. Gather information and investigate inquiries to understand the scope of issues. Coordinate internal resources to address client needs and escalate when necessary. Utilize available knowledge resources to resolve inquiries efficiently. Communicate clear solutions and next steps to callers. Provide options for positive outcomes, including additional resources and benefits. Make outbound calls for resolution follow-ups. Aim for first-call resolution whenever possible. Document all inquiries accurately, including research and resolutions. You will be recognized for your performance in a challenging environment, with clear paths for success and opportunities for professional development. Qualifications: High School Diploma/GED or equivalent work experience. Minimum 18 years of age. 1+ years of customer service experience in an office setting. Current experience in a Patient Support or Customer Service role. Proficiency in Microsoft Windows and related programs. Onsite presence required for the first 90 days of training during specified hours. Willingness to work any 8-hour shift from 8:00 am to 5:00 pm PST. Telecommuting Requirements: Reside within commuting distance to 7600 Evergreen Way, Everett, WA. Maintain security of company-sensitive documents. Establish a dedicated workspace away from living areas for privacy. Have access to a high-speed internet connection approved by UnitedHealth Group. Employees working remotely must follow UnitedHealth Group's Telecommuting Policy. Compensation is influenced by various factors, including local labor market trends and individual qualifications. Hourly rates for this role range from $16.00 to $27.69. Comprehensive benefits, including a benefits package, incentive programs, and 401(k) contributions, are available to eligible employees. UnitedHealth Group is dedicated to creating a healthier world, promoting equity, and addressing health disparities for all individuals. We value diversity and strive to ensure that opportunities for healthy living are accessible to everyone. UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, ethnicity, religion, age, sex, sexual orientation, gender identity, disability, or veteran status. This is a drug-free workplace; all candidates must pass a drug test prior to employment.
Caring. Connecting. Growing together. The
Patient Support Specialist
role is essential for delivering top-tier customer service to members, customers, and providers. This position involves direct phone interaction to resolve a variety of inquiries and importantly contributes to our goal of better health outcomes. This full-time position requires flexibility for 8-hour shifts during normal business hours, from 8:00 am to 5:00 pm PST, Monday through Friday. We provide comprehensive training for 90 days, with initial hours from 8:00 am to 5:00 pm PST, Monday through Friday.
Training will take place onsite. Key Responsibilities: Apply your knowledge and skills to varied daily activities. Show a strong level of competence in customer service. Handle standard and non-standard requests with minimal assistance. Resolve routine issues independently and collaborate with supervisors on complex ones. Organize your work effectively to meet deadlines. Work collaboratively as part of a team. Understand factors influencing caller queries (e.g., plan changes, emergencies). Ask relevant questions and listen actively to uncover underlying issues. Gather information and investigate inquiries to understand the scope of issues. Coordinate internal resources to address client needs and escalate when necessary. Utilize available knowledge resources to resolve inquiries efficiently. Communicate clear solutions and next steps to callers. Provide options for positive outcomes, including additional resources and benefits. Make outbound calls for resolution follow-ups. Aim for first-call resolution whenever possible. Document all inquiries accurately, including research and resolutions. You will be recognized for your performance in a challenging environment, with clear paths for success and opportunities for professional development. Qualifications: High School Diploma/GED or equivalent work experience. Minimum 18 years of age. 1+ years of customer service experience in an office setting. Current experience in a Patient Support or Customer Service role. Proficiency in Microsoft Windows and related programs. Onsite presence required for the first 90 days of training during specified hours. Willingness to work any 8-hour shift from 8:00 am to 5:00 pm PST. Telecommuting Requirements: Reside within commuting distance to 7600 Evergreen Way, Everett, WA. Maintain security of company-sensitive documents. Establish a dedicated workspace away from living areas for privacy. Have access to a high-speed internet connection approved by UnitedHealth Group. Employees working remotely must follow UnitedHealth Group's Telecommuting Policy. Compensation is influenced by various factors, including local labor market trends and individual qualifications. Hourly rates for this role range from $16.00 to $27.69. Comprehensive benefits, including a benefits package, incentive programs, and 401(k) contributions, are available to eligible employees. UnitedHealth Group is dedicated to creating a healthier world, promoting equity, and addressing health disparities for all individuals. We value diversity and strive to ensure that opportunities for healthy living are accessible to everyone. UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, ethnicity, religion, age, sex, sexual orientation, gender identity, disability, or veteran status. This is a drug-free workplace; all candidates must pass a drug test prior to employment.