ZEISS Group
Field Service Engineer – ZEISS Group Location: Fremont, CA. This is a field-based role with international travel for training and collaboration with factory experts.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Overview: Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of cutting-edge ZEISS semiconductor systems. The engineer delivers excellence in customer support, ensuring optimal system performance and customer satisfaction. What you’ll do
Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions. Perform hands-on operation, service, and upkeep of FIB-SEM systems. Complete service reports, quality forms, and expense documentation within set timelines. Manage spare parts inventory, including ordering and returns. Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center. Provide timely updates to customers and internal teams regarding equipment status and ongoing projects. Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts. Support the development and testing of new service strategies, create training materials, and conduct training sessions. Act as the primary liaison between the German factory, local support, management, and end customers. Other duties as assigned. What you’ll need
Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics. High customer orientation, flexibility, and willingness to work varying service hours. Ability to read and interpret electrical and mechanical engineering documentation and schematics. Technical experience in the semiconductor industry; experience in optics is preferred. Ability to work independently, strong hands-on skills, and assertiveness. Good written and verbal communication skills in English. Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems. Must be willing to travel periodically, including internationally. Compensation
Annual Pay Range: $97,000 – $122,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. About ZEISS ZEISS is a global leader in science and technology with a diverse portfolio across segments such as Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. With over 42,000 employees worldwide, ZEISS focuses on innovation and technology to support a sustainable future. EEO Statement ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizenship status, sexual orientation, pregnancy, genetic predisposition, gender identity, or any other class or characteristic protected by law.
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Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Overview: Responsible for installation, preventive maintenance, troubleshooting, and general upkeep of cutting-edge ZEISS semiconductor systems. The engineer delivers excellence in customer support, ensuring optimal system performance and customer satisfaction. What you’ll do
Install, maintain, troubleshoot, and repair ZEISS 3D Tomo Inspection & Metrology Technology and Mask Shop Solutions. Perform hands-on operation, service, and upkeep of FIB-SEM systems. Complete service reports, quality forms, and expense documentation within set timelines. Manage spare parts inventory, including ordering and returns. Schedule and coordinate service activities with customers, maintaining clear communication with ZEISS Service Management and the Customer Interaction Center. Provide timely updates to customers and internal teams regarding equipment status and ongoing projects. Travel initially across the U.S. and later to Germany for in-depth training and collaboration with factory experts. Support the development and testing of new service strategies, create training materials, and conduct training sessions. Act as the primary liaison between the German factory, local support, management, and end customers. Other duties as assigned. What you’ll need
Bachelor’s degree in Engineering, Optics, or Mechatronics preferred, or equivalent with 5 years of industry experience in optics or mechatronics. High customer orientation, flexibility, and willingness to work varying service hours. Ability to read and interpret electrical and mechanical engineering documentation and schematics. Technical experience in the semiconductor industry; experience in optics is preferred. Ability to work independently, strong hands-on skills, and assertiveness. Good written and verbal communication skills in English. Proficiency with Windows operating systems, word processing, email applications, and databases/CRM systems. Must be willing to travel periodically, including internationally. Compensation
Annual Pay Range: $97,000 – $122,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. About ZEISS ZEISS is a global leader in science and technology with a diverse portfolio across segments such as Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. With over 42,000 employees worldwide, ZEISS focuses on innovation and technology to support a sustainable future. EEO Statement ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizenship status, sexual orientation, pregnancy, genetic predisposition, gender identity, or any other class or characteristic protected by law.
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