Verifone
Technical Support Representative - Petroleum
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Technical Support Representative - Petroleum
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Verifone Technical Support Representative - Petroleum
1 week ago Be among the first 25 applicants Join to apply for the
Technical Support Representative - Petroleum
role at
Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. What's exciting about the role The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone petroleum products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24 x 7 x 365 high-availability on-site call center environment. In addition, this position also supports internal customers and performs other duties as assigned. Requirements and Responsibilities
Fluency in English Assist customers with inquiries related to installation, operation, maintenance, and training for products and applications. Develops and maintains positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Diagnose mechanical, hardware, software and systems failures using established procedures. Follow documentation and training materials to diagnose, resolve, and escalate customer calls. Serve as a contact on technical and service-related problems with both internal and external customers. Enter all call activity into the online Technical Support database and provide documented information to the Knowledge Base. Assist team members with customer call support and act as a knowledge resource for Legacy. Research and handle complex calls as directed. Schedule service calls and escalate to other departments for customer support as needed. Able to operate under moderate supervision. Preform all duties on time and proactively improve customer relations and internal processes. Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Verifone by 2x Sign in to set job alerts for “Technical Support Representative” roles.
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Join to apply for the
Technical Support Representative - Petroleum
role at
Verifone Technical Support Representative - Petroleum
1 week ago Be among the first 25 applicants Join to apply for the
Technical Support Representative - Petroleum
role at
Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. What's exciting about the role The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone petroleum products, software, and services through a unique blend of customer focus and technical expertise. This position is responsible for diagnosing and troubleshooting customer requests and issues via phone, chat, and email within a 24 x 7 x 365 high-availability on-site call center environment. In addition, this position also supports internal customers and performs other duties as assigned. Requirements and Responsibilities
Fluency in English Assist customers with inquiries related to installation, operation, maintenance, and training for products and applications. Develops and maintains positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Diagnose mechanical, hardware, software and systems failures using established procedures. Follow documentation and training materials to diagnose, resolve, and escalate customer calls. Serve as a contact on technical and service-related problems with both internal and external customers. Enter all call activity into the online Technical Support database and provide documented information to the Knowledge Base. Assist team members with customer call support and act as a knowledge resource for Legacy. Research and handle complex calls as directed. Schedule service calls and escalate to other departments for customer support as needed. Able to operate under moderate supervision. Preform all duties on time and proactively improve customer relations and internal processes. Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Verifone by 2x Sign in to set job alerts for “Technical Support Representative” roles.
Tucson, AZ $60,000.00-$70,000.00 5 days ago Tucson, AZ $60,000.00-$70,000.00 5 days ago Technical Support / Customer Service Representative (Remote)
Customer Care - Technical Support Specialist
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Flowing Wells, AZ $16.00-$20.00 1 week ago Tucson, AZ $60,000.00-$67,000.00 2 weeks ago Customer Service & Sales Representative - Starting at $20/hourly
Tucson, AZ $41,600.00-$53,600.00 2 weeks ago Tucson, AZ $60,000.00-$64,000.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member
Oro Valley, AZ $37,000.00-$70,000.00 1 year ago Business Development Support Coordinator
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Tucson, AZ $82,000.00-$164,000.00 4 days ago 1310 CUSTOMER SERVICE REPRESENTATIVE (CSR)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr