Vanta
Overview
Customer Success Manager, Mid-Market, East Region at Vanta. Join to guide customers through their security and compliance journeys with Vanta's solutions, focusing on retention and health of the book of business. Vanta aims to help businesses earn and prove trust by continuous security monitoring and verification. As Vanta’s East Region, Mid-Market Customer Success Manager, you will combine a customer-centric approach with product knowledge and security best practices to support customers in achieving robust security and compliance outcomes. What you’ll do as a Customer Success Manager, Mid-Market at Vanta
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewals, and identification of upsell opportunities. Partner with Account Managers to drive renewal and expansion opportunities within your book of business. Act as the voice of the customer within Vanta and serve as the primary point of contact to drive customers toward specific business outcomes on their timelines. Become a product expert on Vanta and how the platform improves security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient paths to achieve compliance using the platform. Develop trusted advisory relationships with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Influence Vanta’s strategy and product priorities by representing the voice of the customer to drive adoption and retention. Collaborate cross-functionally to resolve customer business issues and work toward mutual goals. How to be successful in this role
Have 3-5 years of experience in Customer Success at a SaaS company. Extensive experience with high-level exposure to C-level executives and the ability to build strong trusted relationships. Provide top-notch account management and relationship-building through Quarterly Business Reviews, Health Check-Ins, and Executive summaries. Ability to be nimble and agile in an environment with shifting priorities. Experience in security or compliance is preferred. Clear and thoughtful communication skills with strong critical thinking. Empathy toward customers with a proven track record of long-term retention. Experience hitting retention targets and maintaining happy, healthy customers. Technical competency to understand Vanta’s software and build strong relationships with highly technical customers. Strong problem-solving skills and enthusiasm for making a large impact early on at a startup. What you can expect as a Vantan
Industry-competitive compensation 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks fully-paid parental leave for all new parents Health & wellness and remote workplace stipends Family planning benefits through Carrot Fertility 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US Offices in SF, NYC, Dublin, and Sydney To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed. We are committed to hiring diverse talent and providing an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. We are an equal opportunity employer and encourage people of all backgrounds to apply. About Vanta: We started in 2018 to help restore trust in internet businesses by enabling companies to improve and prove their security. We began with automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 and now offer a leading Trust Management Platform. We aim to make security continuous, not just a point-in-time check, with thousands of companies relying on Vanta to build and demonstrate trust in real time and transparently. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Software Development
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Customer Success Manager, Mid-Market, East Region at Vanta. Join to guide customers through their security and compliance journeys with Vanta's solutions, focusing on retention and health of the book of business. Vanta aims to help businesses earn and prove trust by continuous security monitoring and verification. As Vanta’s East Region, Mid-Market Customer Success Manager, you will combine a customer-centric approach with product knowledge and security best practices to support customers in achieving robust security and compliance outcomes. What you’ll do as a Customer Success Manager, Mid-Market at Vanta
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewals, and identification of upsell opportunities. Partner with Account Managers to drive renewal and expansion opportunities within your book of business. Act as the voice of the customer within Vanta and serve as the primary point of contact to drive customers toward specific business outcomes on their timelines. Become a product expert on Vanta and how the platform improves security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient paths to achieve compliance using the platform. Develop trusted advisory relationships with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Influence Vanta’s strategy and product priorities by representing the voice of the customer to drive adoption and retention. Collaborate cross-functionally to resolve customer business issues and work toward mutual goals. How to be successful in this role
Have 3-5 years of experience in Customer Success at a SaaS company. Extensive experience with high-level exposure to C-level executives and the ability to build strong trusted relationships. Provide top-notch account management and relationship-building through Quarterly Business Reviews, Health Check-Ins, and Executive summaries. Ability to be nimble and agile in an environment with shifting priorities. Experience in security or compliance is preferred. Clear and thoughtful communication skills with strong critical thinking. Empathy toward customers with a proven track record of long-term retention. Experience hitting retention targets and maintaining happy, healthy customers. Technical competency to understand Vanta’s software and build strong relationships with highly technical customers. Strong problem-solving skills and enthusiasm for making a large impact early on at a startup. What you can expect as a Vantan
Industry-competitive compensation 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks fully-paid parental leave for all new parents Health & wellness and remote workplace stipends Family planning benefits through Carrot Fertility 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US Offices in SF, NYC, Dublin, and Sydney To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed. We are committed to hiring diverse talent and providing an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. We are an equal opportunity employer and encourage people of all backgrounds to apply. About Vanta: We started in 2018 to help restore trust in internet businesses by enabling companies to improve and prove their security. We began with automating security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 and now offer a leading Trust Management Platform. We aim to make security continuous, not just a point-in-time check, with thousands of companies relying on Vanta to build and demonstrate trust in real time and transparently. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Software Development
#J-18808-Ljbffr