Guidde
Overview
Guidde is a dynamic startup at the forefront of the #KnowledgeOnDemand transformation. Our platform uses advanced AI technologies to pioneer generative video solutions that enable organizations to create high-quality how-to videos in seconds. We are scaling rapidly and looking for talented individuals eager to transform how knowledge is consumed and shared. Responsibilities
Lead Enterprise customer onboarding — manage end-to-end implementation and adoption for high-value accounts Drive revenue retention and renewals — ensure contract renewals and maintain strong customer relationships to minimize churn Execute strategic account expansion — identify upsell opportunities and growth initiatives within existing accounts Develop and deliver training programs — create comprehensive programs tailored to customer needs and use cases Create compelling business cases — develop ROI-focused business reviews and expansion strategies Monitor and optimize customer health — track metrics and maintain proactive communication with key stakeholders Qualifications
2+ years of Customer Success experience — proven SaaS experience managing Enterprise accounts Account growth expertise — demonstrated success in expanding and growing existing customer relationships Video creation experience — hands-on experience with video creation and editing tools Exceptional communication skills — strong presentation abilities and relationship-building across all organizational levels Strategic mindset — problem-solving with attention to detail and business impact Self-starter mentality — ability to work independently, take initiative, and drive results Bonus points
Experience with HubSpot, Intercom, and Mixpanel Background with video documentation and knowledge management solutions Track record of driving customer adoption and reducing churn Your journey with Guidde
Leave Your Mark:
Contribute meaningfully to our growth story and drive enterprise success in the US market Work Your Way (Hybrid):
Flexible work arrangement based in New York City Innovate Together:
Be part of a collaborative and forward-thinking team revolutionizing knowledge sharing Fuel Your Growth:
Opportunities for professional development and advancement in customer success Your Value Matters:
Competitive compensation and benefits package We hire talented and passionate people from diverse backgrounds and encourage you to apply even if every bullet point does not match perfectly. If you are a builder at heart and share our values, we want to hear from you.
#J-18808-Ljbffr
Guidde is a dynamic startup at the forefront of the #KnowledgeOnDemand transformation. Our platform uses advanced AI technologies to pioneer generative video solutions that enable organizations to create high-quality how-to videos in seconds. We are scaling rapidly and looking for talented individuals eager to transform how knowledge is consumed and shared. Responsibilities
Lead Enterprise customer onboarding — manage end-to-end implementation and adoption for high-value accounts Drive revenue retention and renewals — ensure contract renewals and maintain strong customer relationships to minimize churn Execute strategic account expansion — identify upsell opportunities and growth initiatives within existing accounts Develop and deliver training programs — create comprehensive programs tailored to customer needs and use cases Create compelling business cases — develop ROI-focused business reviews and expansion strategies Monitor and optimize customer health — track metrics and maintain proactive communication with key stakeholders Qualifications
2+ years of Customer Success experience — proven SaaS experience managing Enterprise accounts Account growth expertise — demonstrated success in expanding and growing existing customer relationships Video creation experience — hands-on experience with video creation and editing tools Exceptional communication skills — strong presentation abilities and relationship-building across all organizational levels Strategic mindset — problem-solving with attention to detail and business impact Self-starter mentality — ability to work independently, take initiative, and drive results Bonus points
Experience with HubSpot, Intercom, and Mixpanel Background with video documentation and knowledge management solutions Track record of driving customer adoption and reducing churn Your journey with Guidde
Leave Your Mark:
Contribute meaningfully to our growth story and drive enterprise success in the US market Work Your Way (Hybrid):
Flexible work arrangement based in New York City Innovate Together:
Be part of a collaborative and forward-thinking team revolutionizing knowledge sharing Fuel Your Growth:
Opportunities for professional development and advancement in customer success Your Value Matters:
Competitive compensation and benefits package We hire talented and passionate people from diverse backgrounds and encourage you to apply even if every bullet point does not match perfectly. If you are a builder at heart and share our values, we want to hear from you.
#J-18808-Ljbffr