Cleveland YMCA
Member Service Representative West Park YMCA
West Park YMCA, Cleveland, Ohio, United States of America Job Description
Posted Saturday, August 16, 2025 at 4:00 AM At the Y, our mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.
Join
our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe, and healthy programs and services in our community. Member Service Representatives
are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interactions with members and YMCA staff, administrative activities such as member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability is required. This is a part-time position. Job Responsibilities:
Process payments and maintain a balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working hours. Apply working knowledge of the membership system to job responsibilities, including data entry, maintenance, and reporting. Complete accurate data entry and maintain records on new members, renewals, program participants, and guests. Ensure maintenance of all member resource information at the front desk. Keep the front desk and lobby area neat, clean, and professional. Greet members and visitors according to YMCA guidelines. Qualifications:
High School Diploma or GED preferred. Organized and able to follow directions. Friendly, outgoing personality. Ability to perform multiple tasks successfully in diverse situations. Computer and keyboarding experience. Strong communication skills and phone etiquette. About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families, and strong communities. We offer an exceptional package that includes: A free membership to your local YMCA and discounts on YMCA programs, including childcare (note: part-time positions do not receive childcare discounts). Additional employee discounts at various local businesses. Comprehensive benefits plan including health, dental, vision, employee assistance, retirement (8% contribution by YMCA), and paid vacation. West Park YMCA, Cleveland, Ohio, United States of America #J-18808-Ljbffr
West Park YMCA, Cleveland, Ohio, United States of America Job Description
Posted Saturday, August 16, 2025 at 4:00 AM At the Y, our mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.
Join
our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe, and healthy programs and services in our community. Member Service Representatives
are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interactions with members and YMCA staff, administrative activities such as member and program enrollment, record keeping, and payment processing. Occasional evening and weekend availability is required. This is a part-time position. Job Responsibilities:
Process payments and maintain a balanced cash drawer and receipting according to procedures. Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working hours. Apply working knowledge of the membership system to job responsibilities, including data entry, maintenance, and reporting. Complete accurate data entry and maintain records on new members, renewals, program participants, and guests. Ensure maintenance of all member resource information at the front desk. Keep the front desk and lobby area neat, clean, and professional. Greet members and visitors according to YMCA guidelines. Qualifications:
High School Diploma or GED preferred. Organized and able to follow directions. Friendly, outgoing personality. Ability to perform multiple tasks successfully in diverse situations. Computer and keyboarding experience. Strong communication skills and phone etiquette. About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families, and strong communities. We offer an exceptional package that includes: A free membership to your local YMCA and discounts on YMCA programs, including childcare (note: part-time positions do not receive childcare discounts). Additional employee discounts at various local businesses. Comprehensive benefits plan including health, dental, vision, employee assistance, retirement (8% contribution by YMCA), and paid vacation. West Park YMCA, Cleveland, Ohio, United States of America #J-18808-Ljbffr