LITHIA
Clear Lake Honda Dealership
Are you a customer service professional with great customer relations skills? Looking for a solid company with growth potential? This just might be the job for you! Lithia Motors, Inc. is one of the largest providers of personal transportation solutions in the United States and is among the fastest growing companies in the Fortune 500 (#294-2018). Consumers can buy, sell and service vehicles digitally or through our over 180 coast to coast locations. Lithia is about Earning customers for life Taking personal ownership Improving constantly Having fun! Responsibilities:
The Business Development Center Lead (BDC Lead) is responsible for developing, processing, managing, following up and tracking all customers. Lead customer relations process management by observing, installing, and training approved CR processes. Develop accountable, continuous improvement plans. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills to increase appointments, sales, customer retention & satisfaction. Schedule appointments with daily call-ins, leads & customers. Qualifications:
Previous customer service & database management experience preferred. Ability to present information in a clear and professional manner. Ability to teach others how to perform their job. Basic computer skills.
Are you a customer service professional with great customer relations skills? Looking for a solid company with growth potential? This just might be the job for you! Lithia Motors, Inc. is one of the largest providers of personal transportation solutions in the United States and is among the fastest growing companies in the Fortune 500 (#294-2018). Consumers can buy, sell and service vehicles digitally or through our over 180 coast to coast locations. Lithia is about Earning customers for life Taking personal ownership Improving constantly Having fun! Responsibilities:
The Business Development Center Lead (BDC Lead) is responsible for developing, processing, managing, following up and tracking all customers. Lead customer relations process management by observing, installing, and training approved CR processes. Develop accountable, continuous improvement plans. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills to increase appointments, sales, customer retention & satisfaction. Schedule appointments with daily call-ins, leads & customers. Qualifications:
Previous customer service & database management experience preferred. Ability to present information in a clear and professional manner. Ability to teach others how to perform their job. Basic computer skills.