Broward County
Information Technology Specialist - Computer Aided Dispatch (CAD)
Broward County, Fort Lauderdale, Florida, us, 33336
Overview
The Broward County Board of County Commissioners is seeking qualified candidates for the Information Technology Specialist position. Benefits
High Deductible Health Plan bi-weekly premiums: Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2600 Annually Consumer Driven Health Plan bi-weekly premiums: Single $82.58 / Family $286.79 Florida Retirement System (FRS) Pension or Investment Plan 457 Deferred Compensation employee match Eleven (11) paid holidays each year Vacation (Paid Time Off) = 2 weeks per year Up to 40 hours of Job Basis Leave for eligible positions Tution Reimbursement (Up to 2K annually) Paid Parental Leave Position Description
The position is responsible for maintaining the design and integrity of mission critical servers and client applications used to support the operation of Broward Countys Public Safety E911 Answering Points (PSAP) and Computer Aided Dispatch (CAD) system with 99.999% reliability and uptime. Broward County PSAPs rely on the Regional CAD system and supporting applications for successful and efficient emergency response of countywide Law and Fire personnel to the needs of Broward County residents. This role will require subject matter expertise and self-directed research on features, functionality, innovation trends, design, implementation, and testing of CAD and supporting applications (AVL, ProQA Paramount, Mobile Data, Law Records, Fire Records, etc) in support of our public safety end users. As a member of the 24x7 Regional Public Safety Applications CAD Team, the specialist will provide onsite, remote, and on-call support to our public safety end users who have critical response time requirements. Work involves end user feature and functionality planning, acceptance testing, implementation of version upgrades, system maintenance, system configuration, and general oversight of the Regional Public Safety Application systems in cooperation with staff from the County, Sheriff, Municipal Police, and Municipal Fire Departments. Work also involves planning long-range strategic evolution and integration of county-wide, multi-agency, multi-discipline, multi-jurisdictional CAD and related software application technologies and infrastructure to be regional and state-wide interoperable with other public safety departments. General Description
Manages large scale information technology projects. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management. This must include two (2) years of experience working in a position of supporting Public Safety Emergency Services or 911 operations. Special Certifications and Licenses
Possession of or eligibility to obtain basic FCIC/NCIC certification. Possession and maintenance of a Florida Class E Driver's License. Preferences
Experience with performing research, data analysis, and feasibility studies to submit technical and management reports. Experience with providing client laptop and desktop hardware support and administration. Experience with database administration. Experience with leading continuous improvement programs related to public safety applications. Virtualization Administration Certifications (Citrix, VMWare, HyperV, or closely related). Project Management Certificates (PMP, PgMP, or closely related field). Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt). Network Administration Certifications (CCNA, CCIE, CISSP, or closely related field). Database Administration Certifications (SQL, Oracle, or closely related application). Presentation or Training Skills in Mission Critical Public Safety Services and Applications. Software or Application Programming Skills. Technical Writing or Documentation Skills. Master's Degree or higher in Electrical Engineering, Business Administration, Computer Science, MIS, or closely related field. Responsibilities
The functions listed below are representative of the majority of time spent in this class. Management may assign additional functions related to the type of work of the job as necessary. Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including research, analysis, design, development, and implementation of projects. Reviews County-wide IT strategic direction and recommends approaches for emerging technologies when appropriate. Implements the approved approach. Reviews programming techniques and recommends IT solutions, enhancement plans, and related cost-benefit analyses. Supervises professional and technical personnel in assigned teams. Plans, organizes and implements approved emerging technologies. Administers County-wide technological specialty functions. Performs project management responsibilities for large scale complex IT projects. Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards. Documents deployment, security, quality assurance, change controls, and compliance. Emergency Planning: Analyzing, planning, recommending, and implementing solutions and/or automated enhancements to application workflow processes related to public safety 911 call centers and law/fire emergency response. Applications: Maintenance, configuration programming, feature and functionality review and implementation, acceptance testing, version upgrades. Vendor Communications: Advanced troubleshooting and reporting of bugs, beta testing, system maintenance and configuration. Internal Systems Administration: Installation and support of applications, monitoring health, security audits, system alerts and health checks. Microsoft-related technologies: Windows OS, MS applications, SQL, system logs. Remote Access Technologies: Secure Access VPN, Endpoint Central. Customer Communications: Provide 24/7 on-call support, engage stakeholders for incident progress, outages, and proactive system enhancements. Performs related work as assigned. Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that may involve walking or standing and may require exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment)
None. Competencies
Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes steps to reduce bottlenecks and speed up the work. Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to metrics and benchmarks; determines ways to optimize processes. Resolves process breakdowns and prevents recurrence. Courage Addresses difficult issues, shares ideas openly, and demonstrates conviction when faced with adversity. Self-Development Actively seeks growth through formal and informal development channels; demonstrates commitment to development and shares learnings with others. County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates : Building partnerships and working collaboratively to meet shared objectives. Customer focus : Delivering customer-centric solutions. Instills trust : Gaining confidence and trust through honesty and integrity. Values differences : Recognizing the value of diverse perspectives. ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. We provide equal opportunity and reasonable accommodations to qualified persons with disabilities. To request accommodations, contact Prof Standards at 954-357-6500 or Profstandards@broward.org. Emergency Management Responsibilities
During emergencies, County employees may be required to work and be available for duty as emergency service workers. County-wide Employee Responsibilities
All Broward County employees must uphold the Code of Ethics and maintain effective relations with diverse individuals and communities. #J-18808-Ljbffr
The Broward County Board of County Commissioners is seeking qualified candidates for the Information Technology Specialist position. Benefits
High Deductible Health Plan bi-weekly premiums: Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2600 Annually Consumer Driven Health Plan bi-weekly premiums: Single $82.58 / Family $286.79 Florida Retirement System (FRS) Pension or Investment Plan 457 Deferred Compensation employee match Eleven (11) paid holidays each year Vacation (Paid Time Off) = 2 weeks per year Up to 40 hours of Job Basis Leave for eligible positions Tution Reimbursement (Up to 2K annually) Paid Parental Leave Position Description
The position is responsible for maintaining the design and integrity of mission critical servers and client applications used to support the operation of Broward Countys Public Safety E911 Answering Points (PSAP) and Computer Aided Dispatch (CAD) system with 99.999% reliability and uptime. Broward County PSAPs rely on the Regional CAD system and supporting applications for successful and efficient emergency response of countywide Law and Fire personnel to the needs of Broward County residents. This role will require subject matter expertise and self-directed research on features, functionality, innovation trends, design, implementation, and testing of CAD and supporting applications (AVL, ProQA Paramount, Mobile Data, Law Records, Fire Records, etc) in support of our public safety end users. As a member of the 24x7 Regional Public Safety Applications CAD Team, the specialist will provide onsite, remote, and on-call support to our public safety end users who have critical response time requirements. Work involves end user feature and functionality planning, acceptance testing, implementation of version upgrades, system maintenance, system configuration, and general oversight of the Regional Public Safety Application systems in cooperation with staff from the County, Sheriff, Municipal Police, and Municipal Fire Departments. Work also involves planning long-range strategic evolution and integration of county-wide, multi-agency, multi-discipline, multi-jurisdictional CAD and related software application technologies and infrastructure to be regional and state-wide interoperable with other public safety departments. General Description
Manages large scale information technology projects. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management. This must include two (2) years of experience working in a position of supporting Public Safety Emergency Services or 911 operations. Special Certifications and Licenses
Possession of or eligibility to obtain basic FCIC/NCIC certification. Possession and maintenance of a Florida Class E Driver's License. Preferences
Experience with performing research, data analysis, and feasibility studies to submit technical and management reports. Experience with providing client laptop and desktop hardware support and administration. Experience with database administration. Experience with leading continuous improvement programs related to public safety applications. Virtualization Administration Certifications (Citrix, VMWare, HyperV, or closely related). Project Management Certificates (PMP, PgMP, or closely related field). Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt). Network Administration Certifications (CCNA, CCIE, CISSP, or closely related field). Database Administration Certifications (SQL, Oracle, or closely related application). Presentation or Training Skills in Mission Critical Public Safety Services and Applications. Software or Application Programming Skills. Technical Writing or Documentation Skills. Master's Degree or higher in Electrical Engineering, Business Administration, Computer Science, MIS, or closely related field. Responsibilities
The functions listed below are representative of the majority of time spent in this class. Management may assign additional functions related to the type of work of the job as necessary. Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including research, analysis, design, development, and implementation of projects. Reviews County-wide IT strategic direction and recommends approaches for emerging technologies when appropriate. Implements the approved approach. Reviews programming techniques and recommends IT solutions, enhancement plans, and related cost-benefit analyses. Supervises professional and technical personnel in assigned teams. Plans, organizes and implements approved emerging technologies. Administers County-wide technological specialty functions. Performs project management responsibilities for large scale complex IT projects. Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards. Documents deployment, security, quality assurance, change controls, and compliance. Emergency Planning: Analyzing, planning, recommending, and implementing solutions and/or automated enhancements to application workflow processes related to public safety 911 call centers and law/fire emergency response. Applications: Maintenance, configuration programming, feature and functionality review and implementation, acceptance testing, version upgrades. Vendor Communications: Advanced troubleshooting and reporting of bugs, beta testing, system maintenance and configuration. Internal Systems Administration: Installation and support of applications, monitoring health, security audits, system alerts and health checks. Microsoft-related technologies: Windows OS, MS applications, SQL, system logs. Remote Access Technologies: Secure Access VPN, Endpoint Central. Customer Communications: Provide 24/7 on-call support, engage stakeholders for incident progress, outages, and proactive system enhancements. Performs related work as assigned. Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that may involve walking or standing and may require exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment)
None. Competencies
Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes steps to reduce bottlenecks and speed up the work. Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to metrics and benchmarks; determines ways to optimize processes. Resolves process breakdowns and prevents recurrence. Courage Addresses difficult issues, shares ideas openly, and demonstrates conviction when faced with adversity. Self-Development Actively seeks growth through formal and informal development channels; demonstrates commitment to development and shares learnings with others. County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates : Building partnerships and working collaboratively to meet shared objectives. Customer focus : Delivering customer-centric solutions. Instills trust : Gaining confidence and trust through honesty and integrity. Values differences : Recognizing the value of diverse perspectives. ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. We provide equal opportunity and reasonable accommodations to qualified persons with disabilities. To request accommodations, contact Prof Standards at 954-357-6500 or Profstandards@broward.org. Emergency Management Responsibilities
During emergencies, County employees may be required to work and be available for duty as emergency service workers. County-wide Employee Responsibilities
All Broward County employees must uphold the Code of Ethics and maintain effective relations with diverse individuals and communities. #J-18808-Ljbffr