ClearanceJobs
Customer Account Manager
Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. This position is based in Herndon, VA (On-Site/Office). Responsibilities
Arcfield is looking for a Customer Account Manager to monitor and perform various business account activities required for acquiring and maintaining Mission Partner IT resources. Duties include, but are not limited to the following: Daily management of Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation. Administering monthly billing and invoicing processes for all deployed IT resources. Ensuring inquiries and reported issues by Mission Partners and other key stakeholders are acknowledged and escalated to Sponsor Leadership consideration as necessary. Using and maintaining effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships. Assisting Sponsors and Prime Contractors regarding the use of Sponsor business management tools and account management processes. Collaborating with the Acquisition Administration and Finance Administration teams to facilitate Mission Partner support and address and resolve processing and/or support issues. Documenting and actively maintaining detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes. Deliver a reconciled SLA Burn Rate Report, ATS tracking summarization report, monthly invoices to Mission Partners, and detailed Standard Operating Procedures (SOPs) for CAM. Qualifications
Must possess and be able to maintain a TS/SCI clearance with Polygraph. Bachelor's degree in a business or technical discipline; Business Administration, Business Management, Accounting, or Systems Engineering. Minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities. Minimum of ten (10) to twelve (12) years of relevant experience. Strong written and oral communication skills. Working experience with Microsoft Office application suite (Word, Excel, PowerPoint, Visio). Experience with Sponsor systems: Oracle Primavera Project Management System, Oracle Primavera Portfolio Management System, WMS, Billing Application, and/or SLA Workflow. Desired Qualifications: Two (2) years of experience supporting acquisition-related activities within the Intelligence Community. Experience with Sponsor business systems or accounts, e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts or Working Capital Fund. EEO Statement: We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.
Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. This position is based in Herndon, VA (On-Site/Office). Responsibilities
Arcfield is looking for a Customer Account Manager to monitor and perform various business account activities required for acquiring and maintaining Mission Partner IT resources. Duties include, but are not limited to the following: Daily management of Mission Partner project and IT resource profiles, Service Level Agreement (SLA) and Customer Support Agreement (CSA) documentation, and associated data validation. Administering monthly billing and invoicing processes for all deployed IT resources. Ensuring inquiries and reported issues by Mission Partners and other key stakeholders are acknowledged and escalated to Sponsor Leadership consideration as necessary. Using and maintaining effective communication and outreach with all Sponsors and stakeholders to foster positive working relationships. Assisting Sponsors and Prime Contractors regarding the use of Sponsor business management tools and account management processes. Collaborating with the Acquisition Administration and Finance Administration teams to facilitate Mission Partner support and address and resolve processing and/or support issues. Documenting and actively maintaining detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes. Deliver a reconciled SLA Burn Rate Report, ATS tracking summarization report, monthly invoices to Mission Partners, and detailed Standard Operating Procedures (SOPs) for CAM. Qualifications
Must possess and be able to maintain a TS/SCI clearance with Polygraph. Bachelor's degree in a business or technical discipline; Business Administration, Business Management, Accounting, or Systems Engineering. Minimum of five (5) years of experience supporting project management, contracts, and/or purchasing-related activities. Minimum of ten (10) to twelve (12) years of relevant experience. Strong written and oral communication skills. Working experience with Microsoft Office application suite (Word, Excel, PowerPoint, Visio). Experience with Sponsor systems: Oracle Primavera Project Management System, Oracle Primavera Portfolio Management System, WMS, Billing Application, and/or SLA Workflow. Desired Qualifications: Two (2) years of experience supporting acquisition-related activities within the Intelligence Community. Experience with Sponsor business systems or accounts, e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts or Working Capital Fund. EEO Statement: We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.