Thermo Fisher Scientific
Senior Field Service Engineer (SEM/LDB)
Thermo Fisher Scientific, Irvine, California, United States, 92713
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Opportunities:
We have multiple opportunities to join our Field Service Engineering team at different levels within the upper 48 states: Field Service Engineer II, III, and Senior. Qualifications for each level will be dependent on education and years of experience. We will be hiring candidates throughout the year in different regions.
How You Will Make an Impact:
Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.
HOW YOU WILL MAKE AN IMPACT:
As a Field Service Engineer, you will provide advanced technical support and assistance, ensuring the efficient performance of sophisticated equipment and systems, specifically for our Materials and Structural Analysis (MSD)
Electron Microscopy (https://www.thermofisher.com/us/en/home/electron-microscopy.html)
(EM) business that designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
You will lead high-complex problem-solving efforts and help your Supervisor and/or Service Manager to upgrade the technical skills of all Field Service Engineers in your assigned scope to a higher level.
KEY RESPONSIBILITIES:
Ensure overall service delivery meets / exceeds client expectations and contractual obligations.
Provide strategic feedback and technical advice to senior management.
Engage with internal and external customers to align service offerings with business needs.
Foster a collaborative and innovative team environment.
Support the professional technical development and career growth of the engineering team.
Drive continuous improvement initiatives within the department.
MINIMUM EDUCATION & EXPERIENCE
Bachelor’s degree or higher in mechatronics, mechanical/electrical/electronic engineering, or equivalent.
8+ years of experience in
SEM (https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true) , FIB (https://www.thermofisher.com/search/browse/category/us/en/90184056)
, LDB or in a related field.
Extensive experience in repairing high-tech systems and advanced problem solving skills.
KNOWLEDGE, SKILLS, ABILITIES
Strong mentoring skills.
Ability to travel frequently.
Excellent communication skills in English
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Excellent hand-eye coordination and manual dexterity.
BENEFITS
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Compensation and Benefits
The hourly pay range estimated for this position Sr Engineer, Field Service based inCalifornia is $49.58–$74.38.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
Opportunities:
We have multiple opportunities to join our Field Service Engineering team at different levels within the upper 48 states: Field Service Engineer II, III, and Senior. Qualifications for each level will be dependent on education and years of experience. We will be hiring candidates throughout the year in different regions.
How You Will Make an Impact:
Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.
HOW YOU WILL MAKE AN IMPACT:
As a Field Service Engineer, you will provide advanced technical support and assistance, ensuring the efficient performance of sophisticated equipment and systems, specifically for our Materials and Structural Analysis (MSD)
Electron Microscopy (https://www.thermofisher.com/us/en/home/electron-microscopy.html)
(EM) business that designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.
You will lead high-complex problem-solving efforts and help your Supervisor and/or Service Manager to upgrade the technical skills of all Field Service Engineers in your assigned scope to a higher level.
KEY RESPONSIBILITIES:
Ensure overall service delivery meets / exceeds client expectations and contractual obligations.
Provide strategic feedback and technical advice to senior management.
Engage with internal and external customers to align service offerings with business needs.
Foster a collaborative and innovative team environment.
Support the professional technical development and career growth of the engineering team.
Drive continuous improvement initiatives within the department.
MINIMUM EDUCATION & EXPERIENCE
Bachelor’s degree or higher in mechatronics, mechanical/electrical/electronic engineering, or equivalent.
8+ years of experience in
SEM (https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true) , FIB (https://www.thermofisher.com/search/browse/category/us/en/90184056)
, LDB or in a related field.
Extensive experience in repairing high-tech systems and advanced problem solving skills.
KNOWLEDGE, SKILLS, ABILITIES
Strong mentoring skills.
Ability to travel frequently.
Excellent communication skills in English
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Excellent hand-eye coordination and manual dexterity.
BENEFITS
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Compensation and Benefits
The hourly pay range estimated for this position Sr Engineer, Field Service based inCalifornia is $49.58–$74.38.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.