Maryland Staffing
Member Experience Officer
Join our dynamic team at Educational Systems FCU, a fast-growing credit union proudly serving the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we are committed to making financial wellness and stability accessible for all the communities we serve. We are currently seeking a highly motivated individual with strong service, operational, sales, and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager. The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union. Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings. If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast-paced branch environment, we want to hear from you! Required Qualifications
High school diploma or equivalent GED. Associate degree preferred. Minimum three (3) years financial institution experience required. One (1) year supervisory experience preferred. Must have experience selling and cross-selling products or services in a financial institution. One (1) year experience in outside sales and/or business development preferred. Ability to perform intermediate mathematical calculations. Must have excellent verbal and written communication skills. Must complete process to become a notary within 6 months of employment. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc. For more information, or to apply now, visit our website.
Join our dynamic team at Educational Systems FCU, a fast-growing credit union proudly serving the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we are committed to making financial wellness and stability accessible for all the communities we serve. We are currently seeking a highly motivated individual with strong service, operational, sales, and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Experience Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. The Member Experience Officer is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. The Member Experience Officer supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager. The ideal candidate will ensure members have a positive and seamless experience by actively listening to their needs, addressing concerns, and advocating for their best interests. The Member Experience Officer creates an exceptional experience for members, ensuring their satisfaction and loyalty, interacts with members to understand their needs, resolve their concerns, and enhances their overall experience with the Credit Union. Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings. If you enjoy being a sales and service role model and creating and maintaining a sales culture in a fast-paced branch environment, we want to hear from you! Required Qualifications
High school diploma or equivalent GED. Associate degree preferred. Minimum three (3) years financial institution experience required. One (1) year supervisory experience preferred. Must have experience selling and cross-selling products or services in a financial institution. One (1) year experience in outside sales and/or business development preferred. Ability to perform intermediate mathematical calculations. Must have excellent verbal and written communication skills. Must complete process to become a notary within 6 months of employment. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, 10 key calculator, fax, copier, telephone, etc. For more information, or to apply now, visit our website.