Kaizen Lab Inc.
Report to:
General Manager Position Summary: Provide excellent customer service internally and externally, supervise front desk team members to ensure extraordinary guest satisfaction. Display a professional and courteous manner to all employees, arriving guests, and departing guests by providing anticipatory service. Front Office Manager inspires, motivates, guides, and oversees the team while sharing knowledge with front office associates. Responsible for ensuring hotel charges are processed diligently to guests' accounts, invoices are accurate, and billing instructions are verified. The Front Office Manager will ensure that all guests are always satisfied and receive excellent customer service. Duties and Responsibilities: Manage front office and overnight employees. Responsible for running the operations of providing excellent guest services. Train and follow up on policies, rules, regulations, and codes of conduct for all front office and overnight employees. Manage services provided by third-party valet services to ensure compliance with hotel policies, rules, and regulations. Welcome guests, check-in, check-out, distribute room keys, and explain hotel amenities. Handle billing, collect payment methods from customers, manage guest ledger and pending charges. Respond to guests issues and complaints in a friendly and timely manner. Explain local amenities and attractions to guests. Coordinate with other staff and departments to ensure guest rooms meet hotel standards and accommodate special needs. Arrange specialized amenities for arrivals and VIP guests. Liaise between Front Office and Valet services. Monitor PMS Mews (Reservations, Availability, Room Status, Billing). Oversee the Front Office team. Schedule staff weekly, ensuring proper staffing for excellent customer service. Participate in daily and weekly operational meetings. Coordinate and ensure proper delivery of guest amenities. Order and purchase necessary items for the front office department. Receive purchase items, approve invoices, and code them appropriately using the General Ledger chart of accounts. Coordinate with Housekeeping and Engineering to ensure cleanliness and readiness of rooms and common areas. Be the main person responsible for overall guest relations and VIPs.
#J-18808-Ljbffr
General Manager Position Summary: Provide excellent customer service internally and externally, supervise front desk team members to ensure extraordinary guest satisfaction. Display a professional and courteous manner to all employees, arriving guests, and departing guests by providing anticipatory service. Front Office Manager inspires, motivates, guides, and oversees the team while sharing knowledge with front office associates. Responsible for ensuring hotel charges are processed diligently to guests' accounts, invoices are accurate, and billing instructions are verified. The Front Office Manager will ensure that all guests are always satisfied and receive excellent customer service. Duties and Responsibilities: Manage front office and overnight employees. Responsible for running the operations of providing excellent guest services. Train and follow up on policies, rules, regulations, and codes of conduct for all front office and overnight employees. Manage services provided by third-party valet services to ensure compliance with hotel policies, rules, and regulations. Welcome guests, check-in, check-out, distribute room keys, and explain hotel amenities. Handle billing, collect payment methods from customers, manage guest ledger and pending charges. Respond to guests issues and complaints in a friendly and timely manner. Explain local amenities and attractions to guests. Coordinate with other staff and departments to ensure guest rooms meet hotel standards and accommodate special needs. Arrange specialized amenities for arrivals and VIP guests. Liaise between Front Office and Valet services. Monitor PMS Mews (Reservations, Availability, Room Status, Billing). Oversee the Front Office team. Schedule staff weekly, ensuring proper staffing for excellent customer service. Participate in daily and weekly operational meetings. Coordinate and ensure proper delivery of guest amenities. Order and purchase necessary items for the front office department. Receive purchase items, approve invoices, and code them appropriately using the General Ledger chart of accounts. Coordinate with Housekeeping and Engineering to ensure cleanliness and readiness of rooms and common areas. Be the main person responsible for overall guest relations and VIPs.
#J-18808-Ljbffr