Amazon
Program Specialist (D2C2), Customer Service
Join to apply for the
Program Specialist (D2C2), Customer Service
role at
Amazon .
The Device and Digital Command Center (D2C2) is a global team that supports widespread broken customer experiences within Amazon’s Device, Digital, and Alexa network. We have sites within India, Europe, and the US, each covering local core hours to support 24/7, 365 days a year. Our Program Specialists work in partnership with various tech and non-tech stakeholders using efficient communications to influence and guide, while advocating for timely customer experience resolution.
Are you someone who likes to solve problems and has an eye for investigation? Do you like learning about new technology and getting your hands on devices before the general public? Then this opportunity may be for you!
The ideal candidate will have the ability to dive deep into details of a broken customer experience and related processes, is confident in written and verbal communications, and comfortable collaborating with diverse stakeholders including leadership. Candidate will be required to work in shifts.
Key job responsibilities
Manage widespread broken customer experiences from start to finish with an appropriate sense of urgency
Create, maintain, and share written narratives related to the investigative journey
Advocate for long term solutions after customer experience mitigation
Analyze customer contacts and related data trends
Apply good judgment in prioritizing tasks, navigating ambiguity, and time management
Think big to drive process and product improvements on behalf of the customer experience
Seek to understand Amazon’s Device, Digital, and Alexa products and services by knowing how all of the product offerings are tied together
Ability to stay calm during crisis situations and maintain good comportment
A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
About The Team D2C2's vision is to mitigate widespread customer-impacting issues through efficient, real-time crisis management and advocating for timely recovery to restore the customer experience.
Basic Qualifications
1+ years of customer service experience
Experience using data and metrics to determine and drive improvements
Ability to work weekends and most holidays
Bachelor’s degree in Computer Science, Data Science, Information Technology, or a related technical field, or equivalent professional experience.
Preferred Qualifications
Familiar with Microsoft Office Suite
Skillful in navigating various types of technology
Knowledgeable in pulling and analyzing large sets of data
Experience in project/program management and/or operations in a customer service environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr
Program Specialist (D2C2), Customer Service
role at
Amazon .
The Device and Digital Command Center (D2C2) is a global team that supports widespread broken customer experiences within Amazon’s Device, Digital, and Alexa network. We have sites within India, Europe, and the US, each covering local core hours to support 24/7, 365 days a year. Our Program Specialists work in partnership with various tech and non-tech stakeholders using efficient communications to influence and guide, while advocating for timely customer experience resolution.
Are you someone who likes to solve problems and has an eye for investigation? Do you like learning about new technology and getting your hands on devices before the general public? Then this opportunity may be for you!
The ideal candidate will have the ability to dive deep into details of a broken customer experience and related processes, is confident in written and verbal communications, and comfortable collaborating with diverse stakeholders including leadership. Candidate will be required to work in shifts.
Key job responsibilities
Manage widespread broken customer experiences from start to finish with an appropriate sense of urgency
Create, maintain, and share written narratives related to the investigative journey
Advocate for long term solutions after customer experience mitigation
Analyze customer contacts and related data trends
Apply good judgment in prioritizing tasks, navigating ambiguity, and time management
Think big to drive process and product improvements on behalf of the customer experience
Seek to understand Amazon’s Device, Digital, and Alexa products and services by knowing how all of the product offerings are tied together
Ability to stay calm during crisis situations and maintain good comportment
A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
About The Team D2C2's vision is to mitigate widespread customer-impacting issues through efficient, real-time crisis management and advocating for timely recovery to restore the customer experience.
Basic Qualifications
1+ years of customer service experience
Experience using data and metrics to determine and drive improvements
Ability to work weekends and most holidays
Bachelor’s degree in Computer Science, Data Science, Information Technology, or a related technical field, or equivalent professional experience.
Preferred Qualifications
Familiar with Microsoft Office Suite
Skillful in navigating various types of technology
Knowledgeable in pulling and analyzing large sets of data
Experience in project/program management and/or operations in a customer service environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr