Brown & Brown, Inc.
Personal Lines Customer Services Representative
Brown & Brown, Inc., Walnut Creek, California, United States, 94598
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**How You Will Contribute:*** Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.* Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.* Navigate a variety of online carrier platforms; assist and train customers in same.* Run wildfire and brush mapping reports.* Process non coverage related policy endorsements.* Distribute general email inquiries to appropriate staff members.* Direct phone inquiries to appropriate staff members as needed.* Pursue a program of personal and professional development.* Proficient with MS Office* Exceptional telephone demeanor**Pay Range**$24 - $26 Hourly**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.**Bridge Specialty Group** is seeking a **Personal Lines Customer Services Representative** to join our growing team in **Walnut Creek, CA!** J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. This role will serve as a customer service representative, whose primary responsibilities are to assist incoming callers and respond to chats.Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly **Skills & Experience to Be Successful:**
Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceWorking knowledge of carrier websites (Preferred)Experience with Agency Management Software Systems (Preferred) *The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.*Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. #J-18808-Ljbffr
Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceWorking knowledge of carrier websites (Preferred)Experience with Agency Management Software Systems (Preferred) *The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.*Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. #J-18808-Ljbffr