WMCHealth
Registration Representative
Company: MidHudson Regional Hospital
City/State: Poughkeepsie, NY
Category: Clerical/Administrative Support
Department: Patient Registration
Union: Yes
Union Name: 1199
Position: Part Time
Hours: 20
Shift: Weekend, Evening, Night
Req #: 44190
Posted Date: Sep 02, 2025
Hiring Range: $25.3248/HR
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/30282) Internal Applicant link
Job Details:
Job Summary
Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required.
Responsibilities
Verification and Registration of Emergency and Out-patients
Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
Notices appropriate personnel of system problems
Recognizes the activity of the area and takes the initiative to assist
Performs Point of Service collections for expected out-of-pocket and patient responsibility expenses.
Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
Creates a positive first impression while greeting patients when they present for registration
Responsible for quality assurance – reviewing registration data for accuracy and correcting delinquent data
Completes all online courses assigned by the Health System and attends department meetings and training sessions
Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
Offer departmental assistance and informative support to current and newly hired colleagues
EMERGENCY ROOM REGISTRATIONS
Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked
Report problems with the system/PC to the Help Desk. Use other registration modules complying with the department's expectations
Places thermal ID band on patients in accordance with infection control protocol, OSHA category II. Notifies clinical state of any issues with armband placement
Follows Code 99 protocol, updating information, notifying appropriate departments
DEATH PROTOCOL
Maintains a log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff/leadership, e.g., bodies in the morgue over 24 hours, death certificate not
OTHER ASSIGNED DUTIES
Checks personnel folders/email daily, corrects registration errors
Performs other related duties as assigned.
Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.
Qualifications/Requirements
EXPERIENCE
Insurance/Authorization Verification knowledge
1-3 years of related experience preferred
Knowledge of medical terminology a plus
EDUCATION
High school graduate or equivalent.
About Us:
MidHudson Regional Hospital
MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley’s most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area’s only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/30282) Internal Applicant link
Talent Community
Search Jobs
Hiring Events (https://wmchealthjobs.org/job-events-list/)
Company: MidHudson Regional Hospital
City/State: Poughkeepsie, NY
Category: Clerical/Administrative Support
Department: Patient Registration
Union: Yes
Union Name: 1199
Position: Part Time
Hours: 20
Shift: Weekend, Evening, Night
Req #: 44190
Posted Date: Sep 02, 2025
Hiring Range: $25.3248/HR
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/30282) Internal Applicant link
Job Details:
Job Summary
Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required.
Responsibilities
Verification and Registration of Emergency and Out-patients
Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
Notices appropriate personnel of system problems
Recognizes the activity of the area and takes the initiative to assist
Performs Point of Service collections for expected out-of-pocket and patient responsibility expenses.
Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
Creates a positive first impression while greeting patients when they present for registration
Responsible for quality assurance – reviewing registration data for accuracy and correcting delinquent data
Completes all online courses assigned by the Health System and attends department meetings and training sessions
Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
Offer departmental assistance and informative support to current and newly hired colleagues
EMERGENCY ROOM REGISTRATIONS
Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked
Report problems with the system/PC to the Help Desk. Use other registration modules complying with the department's expectations
Places thermal ID band on patients in accordance with infection control protocol, OSHA category II. Notifies clinical state of any issues with armband placement
Follows Code 99 protocol, updating information, notifying appropriate departments
DEATH PROTOCOL
Maintains a log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff/leadership, e.g., bodies in the morgue over 24 hours, death certificate not
OTHER ASSIGNED DUTIES
Checks personnel folders/email daily, corrects registration errors
Performs other related duties as assigned.
Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.
Qualifications/Requirements
EXPERIENCE
Insurance/Authorization Verification knowledge
1-3 years of related experience preferred
Knowledge of medical terminology a plus
EDUCATION
High school graduate or equivalent.
About Us:
MidHudson Regional Hospital
MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley’s most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area’s only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/30282) Internal Applicant link
Talent Community
Search Jobs
Hiring Events (https://wmchealthjobs.org/job-events-list/)