Johns Hopkins Hospital
CLINICAL CUSTOMER SVC COORD (Day 40)
Johns Hopkins Hospital, Baltimore, Maryland, United States, 21276
Join to apply for the
CLINICAL CUSTOMER SVC COORD (Day 40)
role at
Johns Hopkins Hospital 1 day ago Be among the first 25 applicants Join to apply for the
CLINICAL CUSTOMER SVC COORD (Day 40)
role at
Johns Hopkins Hospital
Requisition #:656634 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time
Shift:
Monday-Friday 7am-4pm!
Join a fantastic global healthcare organization!
Employee and Dependent Tuition Assistance
Career growth and development
Affordable and comprehensive benefits package
Position Summary
The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers in person or by phone.
Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs. Assists with coordinating, planning, developing, and implementing assigned projects. Oversees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.
Education : An Associate's degree is required.
Proficiency in medical terminology (equivalent to JHH-sponsored course completion). Strong understanding of office and administrative procedures, with 2-3 years of related experience. Advanced computer skills, including proficiency in word processing, PowerPoint, and spreadsheet software.
Work Experience
2 - 3 years of work experience using customer service, data management, time management, and office management skills preferred. Must have PC/PC application skills, the ability to use various communication tools such as a pager box, and operate, troubleshoot, and maintain general office equipment. Contributes to the development of budgetary targets. Monitors and takes corrective action when targets are not met. Prioritizes and organizes own work based on established hospital guidelines, policies, and protocols. Prioritizes/organizes the work of other clerical support staff to meet unit demands. Makes decisions regarding work processes based on established hospital guidelines, policies, and protocols. Maintains current knowledge of relevant protocols and procedures and recommends revision when indicated.
Supervisory Responsibility
Oversees and coordinates daily activities of clerical support staff. Independently and in consultation with unit leadership, solve complex problems related to unit operations. Recognizes and mobilizes appropriate resources that lead to problem resolution. Recognizes the need for and can use the chain of command effectively. Must be able to utilize information generated from computerized and paper systems supporting functions such as medical records, admissions, transfers, discharges, order entry, labs, etc. Must be able to input, retrieve, coordinate, and communicate data from multiple sources upon request. Operation and maintenance of all communication and office technology used on the unit.
Working Conditions
Use a keyboard, computer, monitor, and other business communication devices for long periods. Standing, walking, and/or sitting for extended periods. Transporting wheelchairs, beds, and related equipment. Possible exposure to communicable diseases, hazardous materials, and pharmacological agents. Adherence to work availability and unit scheduling requirements. This may include but is not limited to availability calls, mandatory overtime, on-call, and shift work.
Salary Range: Minimum 21.21/hour - Maximum 37.12/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at Johns Hopkins Hospital by 2x Sign in to set job alerts for “Clinical Specialist” roles.
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CLINICAL CUSTOMER SVC COORD (Day 40)
role at
Johns Hopkins Hospital 1 day ago Be among the first 25 applicants Join to apply for the
CLINICAL CUSTOMER SVC COORD (Day 40)
role at
Johns Hopkins Hospital
Requisition #:656634 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Day Shift Employment Type:Full Time
Shift:
Monday-Friday 7am-4pm!
Join a fantastic global healthcare organization!
Employee and Dependent Tuition Assistance
Career growth and development
Affordable and comprehensive benefits package
Position Summary
The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers in person or by phone.
Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs. Assists with coordinating, planning, developing, and implementing assigned projects. Oversees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.
Education : An Associate's degree is required.
Proficiency in medical terminology (equivalent to JHH-sponsored course completion). Strong understanding of office and administrative procedures, with 2-3 years of related experience. Advanced computer skills, including proficiency in word processing, PowerPoint, and spreadsheet software.
Work Experience
2 - 3 years of work experience using customer service, data management, time management, and office management skills preferred. Must have PC/PC application skills, the ability to use various communication tools such as a pager box, and operate, troubleshoot, and maintain general office equipment. Contributes to the development of budgetary targets. Monitors and takes corrective action when targets are not met. Prioritizes and organizes own work based on established hospital guidelines, policies, and protocols. Prioritizes/organizes the work of other clerical support staff to meet unit demands. Makes decisions regarding work processes based on established hospital guidelines, policies, and protocols. Maintains current knowledge of relevant protocols and procedures and recommends revision when indicated.
Supervisory Responsibility
Oversees and coordinates daily activities of clerical support staff. Independently and in consultation with unit leadership, solve complex problems related to unit operations. Recognizes and mobilizes appropriate resources that lead to problem resolution. Recognizes the need for and can use the chain of command effectively. Must be able to utilize information generated from computerized and paper systems supporting functions such as medical records, admissions, transfers, discharges, order entry, labs, etc. Must be able to input, retrieve, coordinate, and communicate data from multiple sources upon request. Operation and maintenance of all communication and office technology used on the unit.
Working Conditions
Use a keyboard, computer, monitor, and other business communication devices for long periods. Standing, walking, and/or sitting for extended periods. Transporting wheelchairs, beds, and related equipment. Possible exposure to communicable diseases, hazardous materials, and pharmacological agents. Adherence to work availability and unit scheduling requirements. This may include but is not limited to availability calls, mandatory overtime, on-call, and shift work.
Salary Range: Minimum 21.21/hour - Maximum 37.12/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Health Care Provider Industries Hospitals and Health Care Referrals increase your chances of interviewing at Johns Hopkins Hospital by 2x Sign in to set job alerts for “Clinical Specialist” roles.
Columbia, MD $39,747.76-$65,065.73 1 month ago Clinical Specialist - Endoscopy - Baltimore, MD
Clinical Specialist (Neurobehavioral Unit-Inpatient)
Clinical Quality Improvement Coordinator - Remote
Specialty Pharmaceutical Sales Rep/Clinical Specialist (Baltimore East)
Clinical Specialist, Auryon - Baltimore - Per Diem
Clinical Practice Specialist, Simulation Training
HIM Clinical Documentation Specialist, PRN
Clinical Validation Specialist - Full-time
Clinical Pharmacy Specialist, Internal Medicine
Clinical Pharmacy Specialist, Transplant
Annapolis, MD $75,300.00-$150,700.00 1 week ago Clinical Pharmacy Specialist, Inpatient & Outpatient Leukemia
Maryland, United States $75,000.00-$95,000.00 2 weeks ago Clinical Nurse Specialist, Cardiac Services
Clinical Recovery Coordinator 1 (Nurse, Paramedic, RT)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr