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Engagement Manager (Enterprise), Mid-Level
jobright.com, Raleigh, North Carolina, United States, 27601
Engagement Manager (Enterprise), Mid-Level
Join to apply for the
Engagement Manager (Enterprise), Mid-Level
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Jobright.ai Engagement Manager (Enterprise), Mid-Level
1 day ago Be among the first 25 applicants Join to apply for the
Engagement Manager (Enterprise), Mid-Level
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: BuildOps is a fast-growing technology startup focused on revolutionizing the commercial contracting industry with innovative software solutions. As an Implementation Engagement Manager, you will lead a team working with enterprise accounts, ensuring successful integration and fostering strong customer relationships to drive satisfaction and growth. Responsibilities: Act as the primary point of contact for customers executive contacts, building strong relationships and understanding their needs and expectations. Collaborate with implementation and customer success team members to act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals. Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track. Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met. Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy. Proactively identify key customer relationships and proactively understand their needs and expectations. Identify, assess, and mitigate potential risks that could impact project timelines or outcomes. Help customers navigate the transition to new software, addressing concerns and managing resistance to change. Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base. Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps. Work with the leadership team to develop and execute strategies for further account software adoption. Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation. Champion a customer-centric culture, ensuring every team interaction reflects BuildOps commitment to excellence and empowering commercial contractors. Qualifications: Required: 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers. Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions. Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders. Strategic thinker with strong analytical and problem-solving abilities. Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts. Customer advocate that ensures customer needs are met and they receive the maximum value from the platform. Proactive individual who anticipates customer needs and executes quickly. Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment. Proficiency with project management tools like GuideCX, Salesforce, and a data-driven approach to decision-making. Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus. Willingness to travel up to 50% to support on-site implementations and customer engagement. Bachelors degree (B.A. or B.S.) preferred. Preferred: You have tech start-up experience. You have experience in and around the speciality contractor or construction world. Company: BuildOps provides a software platform for modern commercial contractors. Founded in 2018, the company is headquartered in Santa Monica, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. BuildOps has a track record of offering H1B sponsorships. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management Industries
Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Engagement Manager jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the
Engagement Manager (Enterprise), Mid-Level
role at
Jobright.ai Engagement Manager (Enterprise), Mid-Level
1 day ago Be among the first 25 applicants Join to apply for the
Engagement Manager (Enterprise), Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: BuildOps is a fast-growing technology startup focused on revolutionizing the commercial contracting industry with innovative software solutions. As an Implementation Engagement Manager, you will lead a team working with enterprise accounts, ensuring successful integration and fostering strong customer relationships to drive satisfaction and growth. Responsibilities: Act as the primary point of contact for customers executive contacts, building strong relationships and understanding their needs and expectations. Collaborate with implementation and customer success team members to act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals. Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track. Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met. Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy. Proactively identify key customer relationships and proactively understand their needs and expectations. Identify, assess, and mitigate potential risks that could impact project timelines or outcomes. Help customers navigate the transition to new software, addressing concerns and managing resistance to change. Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base. Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps. Work with the leadership team to develop and execute strategies for further account software adoption. Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation. Champion a customer-centric culture, ensuring every team interaction reflects BuildOps commitment to excellence and empowering commercial contractors. Qualifications: Required: 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers. Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions. Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders. Strategic thinker with strong analytical and problem-solving abilities. Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts. Customer advocate that ensures customer needs are met and they receive the maximum value from the platform. Proactive individual who anticipates customer needs and executes quickly. Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment. Proficiency with project management tools like GuideCX, Salesforce, and a data-driven approach to decision-making. Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus. Willingness to travel up to 50% to support on-site implementations and customer engagement. Bachelors degree (B.A. or B.S.) preferred. Preferred: You have tech start-up experience. You have experience in and around the speciality contractor or construction world. Company: BuildOps provides a software platform for modern commercial contractors. Founded in 2018, the company is headquartered in Santa Monica, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. BuildOps has a track record of offering H1B sponsorships. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Project Management Industries
Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Engagement Manager jobs in
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr