LEAD EMERGENCY SERVICES DISPATCHER

Summary You will serve as a LEAD EMERGENCY SERVICES DISPATCHER in the PROVOST MARSHAL DEPARTMENT of MCAS BEAUFORT SC. Responsibilities You will obtains essential information from computer aided dispatch system/caller and dispatch the correct emergency response units. You will determine the response agency and services to be rendered based on the nature of the emergency in accordance with established guidelines. You will maintain constant liaison with the scene of the emergency to include fire, security and medical supervisors, and other Installation/Emergency Operations Centers as well as the Regional Operations Center. You will operate a variety of communications equipment such as Computer Aided Dispatch (CAD), emergency radios, Enhanced-911 (E-911) Enterprise Land Mobile Radio (ELMR), Telecommunication Devices for the Deaf (TDD). You will utilize computers with general and specialized software common to the dispatching occupation. You will screens incoming communications and prioritizes emergency/non-emergency calls and situations. You will be certified in accordance with national standards and established protocols to perform EMD services to callers with medical emergencies. You will utilize computer database to access and secure security areas, control access gate functions, recall logged events, track and relay information on special operations, and maintain alarm location diagrams. You will authenticate fire and security alarms as well as monitors Intrusion Detection Systems (IDS) as both a general surveillance tool and an assessment tool. You will serve as a central point of contact during after-hours, weekends, and holidays to respond to requests for information relative to installation departments, military commands and personnel, tenant commands and/or general inquiries. You will be responsible to supervisors/managers for assuring that the work of your assigned team is carried out by performing a range of coordinating and supportive duties and responsibilities. You will serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. You will inform the supervisor of performance management issues/problems and recommend/request related actions, such as: assignments, reassignments, promotions, tour of duty changes, peer reviews and performance appraisals. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the (GS-07) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Responsible for obtaining the necessary information various monitoring sources or individuals and dispatching police, fire and medical emergency services assets for Department of Defense DoD) installations, other Federal installations, and mutual aid to local, county, and state locations. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Conditions of Employment continued: Incumbent must obtain and maintain certification within one-year after appointment in certified Criteria Based Dispatch and successfully complete Emergency Medical Dispatch Trainer course, NESCOM Course 3474 and all other training as assigned within the first year. Must be able to write and speak English clearly and distinctly so they are easily understood over the telephone and radio and written documentation is easily intelligible. An annual health assessment is required. The incumbent will be required to take medical examinations to assess his/her medical qualifications for duty involving work with exposure to high levels of stress present, have color vision adequate to distinguish between green, red, and yellow lights on alarm and equipment control panels and to read information from a multi-colored computer screen, and have adequate hearing for voice and tone. Position is subject to work an uncommon tour, rotational shifts, including requirements to work nights, weekends, and holidays. Be able to work shiftwork and rotational duty. Overtime will be occasionally required. Night differential and/or unusual duty hours will be regularly required. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.