Optum
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Join Optum, a leading global organization dedicated to improving health outcomes through innovative technology. As a Patient Care Coordinator, you will play a vital role in connecting individuals with essential care, pharmacy benefits, and resources to enhance their well-being. We value diversity and inclusion, offering a supportive culture, talented colleagues, comprehensive benefits, and opportunities for career advancement. Be a part of our mission to promote health equity and make a difference in the communities we serve.
We are actively seeking a
Float Patient Service Specialist (Internal Medicine/Family Practice)
to join our expanding team. At Optum, we aim to transform healthcare, providing physician-led care at a local level. Schedule (38.75 hours):
Monday-Friday, between the hours of 8:30 am to 5:00 pm or 8:00 am to 4:30 pm EST. Your schedule will be discussed upon hire by your supervisor. Location:
This position requires travel between Reliant Medical Group locations in Shrewsbury, Southborough, Westborough, Framingham, and Milford. Your Key Responsibilities: Willingness to travel to various locations, with a strong ability to adapt, multitask, and work independently. Accurately collect and update patient information, including names, addresses, and insurance details. Verify insurance on the day of service and obtain required patient signatures. Upload valid government-issued IDs and patient insurance cards. File and maintain meticulous medical records. Resolve registration work queue errors efficiently. Confirm and schedule patient appointments proactively. Answer incoming calls professionally and courteously. Ensure accurate referral documentation and services in a timely manner. Engage daily with claims edit queues to rectify registration issues for insurance submissions. Assist patients with scheduling specialist and follow-up appointments, and procure lab results or specialist reports. Comply with all standards and policies to ensure optimal care delivery. Foster team collaboration to meet shared goals. Stay informed on current medical standards, including HIPAA and OSHA regulations. Work alongside multidisciplinary teams to coordinate and implement patient care efficiently. Provide effective communication to patients, families, and healthcare professionals through documentation and case discussions. Notify clinical teams of schedule changes promptly. Demonstrate precision in managing documents and electronic records. Participate in orienting new employees regarding scheduling protocols. Maintain organized medical records. Complete any educational competencies assigned by the team. Perform additional duties as required. Why Choose UnitedHealth Group?
We offer competitive compensation, a full suite of comprehensive benefits, performance rewards, and a management team committed to your success. Some benefits include: Paid Time Off that accrues from your first pay period, plus 8 Paid Holidays. Multiple Medical Plan options with access to Health Spending Accounts and Health Savings Accounts. Dental, Vision, and Life Insurance coverage, along with Short-term and Long-term Disability options. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement and Employee Discounts. Employee Assistance Program and Referral Bonus Program. Access to Voluntary Benefits such as pet insurance and legal insurance. Your contributions will be recognized and rewarded in a challenging environment that will guide you toward success and professional growth. Required Qualifications: High School Diploma or GED. 1+ years of experience in healthcare or front desk administration. Access to reliable transportation. Preferred Qualifications: 1+ years of experience in a medical front office, including appointment scheduling, patient check-in/out, insurance verification, co-pay collection, and record maintenance. Experience in a high-paced work setting. Intermediate computer skills with proficiency in MS Word, Excel, Outlook, and web applications. Familiarity with Epic EMR software. Ability to work independently and maintain a productive workflow. Soft Skills: Strong interpersonal skills to collaborate with healthcare providers. Excellent judgment, accountability, and capability to balance multiple tasks. Resilience in managing pressure and deadlines. Exceptional organizational and time management capabilities. Outstanding verbal and written communication skills to convey information clearly. *Important Note:* The sign-on bonus is applicable only for external candidates. Internal candidates currently employed by UnitedHealth Group or related entities are not eligible. The salary range for this role is $16.88 to $33.22 per hour for full-time employment. UnitedHealth Group considers various factors, including market rates, education, experience, and certifications when determining pay. We comply with all minimum wage laws. Along with your salary, we offer far-reaching benefits and incentives. At UnitedHealth Group, our mission centers on helping individuals achieve healthier lives and enhancing the overall health system. We acknowledge the disparities faced by marginalized groups and are committed to fostering equitable health care solutions to improve health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer, and qualified candidates will receive consideration regardless of factors such as race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status. UnitedHealth Group maintains a drug-free workplace, and all candidates must pass a drug test prior to employment.
Float Patient Service Specialist (Internal Medicine/Family Practice)
to join our expanding team. At Optum, we aim to transform healthcare, providing physician-led care at a local level. Schedule (38.75 hours):
Monday-Friday, between the hours of 8:30 am to 5:00 pm or 8:00 am to 4:30 pm EST. Your schedule will be discussed upon hire by your supervisor. Location:
This position requires travel between Reliant Medical Group locations in Shrewsbury, Southborough, Westborough, Framingham, and Milford. Your Key Responsibilities: Willingness to travel to various locations, with a strong ability to adapt, multitask, and work independently. Accurately collect and update patient information, including names, addresses, and insurance details. Verify insurance on the day of service and obtain required patient signatures. Upload valid government-issued IDs and patient insurance cards. File and maintain meticulous medical records. Resolve registration work queue errors efficiently. Confirm and schedule patient appointments proactively. Answer incoming calls professionally and courteously. Ensure accurate referral documentation and services in a timely manner. Engage daily with claims edit queues to rectify registration issues for insurance submissions. Assist patients with scheduling specialist and follow-up appointments, and procure lab results or specialist reports. Comply with all standards and policies to ensure optimal care delivery. Foster team collaboration to meet shared goals. Stay informed on current medical standards, including HIPAA and OSHA regulations. Work alongside multidisciplinary teams to coordinate and implement patient care efficiently. Provide effective communication to patients, families, and healthcare professionals through documentation and case discussions. Notify clinical teams of schedule changes promptly. Demonstrate precision in managing documents and electronic records. Participate in orienting new employees regarding scheduling protocols. Maintain organized medical records. Complete any educational competencies assigned by the team. Perform additional duties as required. Why Choose UnitedHealth Group?
We offer competitive compensation, a full suite of comprehensive benefits, performance rewards, and a management team committed to your success. Some benefits include: Paid Time Off that accrues from your first pay period, plus 8 Paid Holidays. Multiple Medical Plan options with access to Health Spending Accounts and Health Savings Accounts. Dental, Vision, and Life Insurance coverage, along with Short-term and Long-term Disability options. 401(k) Savings Plan and Employee Stock Purchase Plan. Education Reimbursement and Employee Discounts. Employee Assistance Program and Referral Bonus Program. Access to Voluntary Benefits such as pet insurance and legal insurance. Your contributions will be recognized and rewarded in a challenging environment that will guide you toward success and professional growth. Required Qualifications: High School Diploma or GED. 1+ years of experience in healthcare or front desk administration. Access to reliable transportation. Preferred Qualifications: 1+ years of experience in a medical front office, including appointment scheduling, patient check-in/out, insurance verification, co-pay collection, and record maintenance. Experience in a high-paced work setting. Intermediate computer skills with proficiency in MS Word, Excel, Outlook, and web applications. Familiarity with Epic EMR software. Ability to work independently and maintain a productive workflow. Soft Skills: Strong interpersonal skills to collaborate with healthcare providers. Excellent judgment, accountability, and capability to balance multiple tasks. Resilience in managing pressure and deadlines. Exceptional organizational and time management capabilities. Outstanding verbal and written communication skills to convey information clearly. *Important Note:* The sign-on bonus is applicable only for external candidates. Internal candidates currently employed by UnitedHealth Group or related entities are not eligible. The salary range for this role is $16.88 to $33.22 per hour for full-time employment. UnitedHealth Group considers various factors, including market rates, education, experience, and certifications when determining pay. We comply with all minimum wage laws. Along with your salary, we offer far-reaching benefits and incentives. At UnitedHealth Group, our mission centers on helping individuals achieve healthier lives and enhancing the overall health system. We acknowledge the disparities faced by marginalized groups and are committed to fostering equitable health care solutions to improve health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer, and qualified candidates will receive consideration regardless of factors such as race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status. UnitedHealth Group maintains a drug-free workplace, and all candidates must pass a drug test prior to employment.