ADT
Overview
ADT is currently seeking a bright and assertive Tech Engineer Team Manager in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include: Responsibilities
Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs. Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations. Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities. As an ADT Tech Engineer Team Manager, you are expected to take a hands-on approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. Experience
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment Proven track record of successfully building and developing high performing & customer-centric teams Skills
Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services Highly analytical and strong conceptual problem solver Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight Education
Associate degree or equivalent related experience
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ADT is currently seeking a bright and assertive Tech Engineer Team Manager in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include: Responsibilities
Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs. Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations. Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities. As an ADT Tech Engineer Team Manager, you are expected to take a hands-on approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. Experience
3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment Proven track record of successfully building and developing high performing & customer-centric teams Skills
Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services Highly analytical and strong conceptual problem solver Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight Education
Associate degree or equivalent related experience
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