Overjet
Join to apply for the
Mid Market Customer Success Manager
role at
OVERJET 1 day ago Be among the first 25 applicants Join to apply for the
Mid Market Customer Success Manager
role at
OVERJET Lead the Future of Dentistry.
Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, were looking for talented people to fulfill our mission: improve oral health for all. Lead the Future of Dentistry.
Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, were looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, theres no better place to accelerate your career. Come join us!
The Role
Were looking for a detail-oriented and enthusiastic Customer Success Manager to join our Practice team at Overjet. As a Mid-Market CSM, youre responsible for running successful pilots, expanding your book of business, and ensuring that customers achieve their desired outcomes through the adoption of Overjet. You will provide strategic guidance to our clients, ranging from power-users to C-Suite executives. Experience in Dental is not required, but the eagerness to jump in and learn a new industry is a must.
Responsibilities
Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership Drive client success during the pilot phase, ensuring Overjet wins out above our competition Execute the customer success strategy, focusing on high touch points and relationship building with dental offices Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion Plan account expansion initiatives and targeted campaigns for accounts with lower usage Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels Employ the total office concept, ensuring every member of the dental office staff is engaged Upsell new modules and software additions to existing customers
Qualifications
Bachelors degree or extensive experience 3+ years of experience in customer success in B2B SaaS Previous experience with renewals, expansions, and up-sells Excellent communication and interpersonal skills Experience in Management Consulting preferred Excitement to learn about artificial intelligence, insurance, dentistry, and technology Strong work ethic and hustle to achieve results in a high-growth startup environment A willingness to work in-office 2 days a week if you are located in any of our hub cities (NYC, Boston, Bay Area)
Why Overjet?
Competitive Compensation and Equity Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location 401k plans with a matching program Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered Life and AD+D Insurance 8 weeks Paid Parental Leave Optional HSA with Employer contribution Flexible Time Off and company paid holidays Annual Learning and Development Stipend Work from Home Stipend
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these geo-hubs come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Excellence: We set ambitious goals and strive for excellence. Velocity: We focus, act with urgency, and deliver results. Ownership: We take ownership, dive deep and solve problems. Win-win: We play to win, setting ourselves and our customers up for success. Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
Honored as one of the 2025 Best Places to Work by Built In Named one of the TIME Best Inventions of 2024 Recognized in Newsweeks Most Loved Workplaces in America 2024 Won the Dental Health category at the Digital Health Awards 2024 Honored as one of the 2024 Best Places to Work by Built In Recognized as one of the Top Startups of 2023 by LinkedIn Named one of the 2023 Worlds Most Innovative Companies by Fast Company Included on the definitive 2022 Forbes AI 50 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Software Development Referrals increase your chances of interviewing at OVERJET by 2x Sign in to set job alerts for Customer Success Manager roles.
Customer Success Manager (Support & Retention)
Salt Lake City, UT $60,000.00-$72,000.00 1 month ago Customer Success Manager (Salt Lake City, UT)
Salt Lake City Metropolitan Area 2 weeks ago Associate Customer Success Manager (CO, UT, AZ, NM)
Salt Lake City, UT $75,000.00-$85,000.00 1 month ago Salt Lake City, UT $73,000.00-$92,000.00 1 week ago Salt Lake City, UT $70,000.00-$95,000.00 1 week ago Salt Lake City Metropolitan Area $90,000.00-$130,000.00 4 days ago Customer Success Manager (Account Manager)
Salt Lake City, UT $90,000.00-$110,000.00 4 days ago Salt Lake City Metropolitan Area 1 day ago Senior Manager, GTM Services (Professional Services)
Salt Lake City, UT $163,200.00-$192,000.00 2 weeks ago Salt Lake City, UT $94,930.00-$136,000.00 1 day ago Salt Lake City, UT $125,000.00-$150,000.00 2 weeks ago Salt Lake City, UT $100,000.00-$120,000.00 4 days ago Salt Lake City, UT $32,500.00-$82,500.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Mid Market Customer Success Manager
role at
OVERJET 1 day ago Be among the first 25 applicants Join to apply for the
Mid Market Customer Success Manager
role at
OVERJET Lead the Future of Dentistry.
Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, were looking for talented people to fulfill our mission: improve oral health for all. Lead the Future of Dentistry.
Overjet is the global leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, were looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, theres no better place to accelerate your career. Come join us!
The Role
Were looking for a detail-oriented and enthusiastic Customer Success Manager to join our Practice team at Overjet. As a Mid-Market CSM, youre responsible for running successful pilots, expanding your book of business, and ensuring that customers achieve their desired outcomes through the adoption of Overjet. You will provide strategic guidance to our clients, ranging from power-users to C-Suite executives. Experience in Dental is not required, but the eagerness to jump in and learn a new industry is a must.
Responsibilities
Managing Mid-Market accounts, primarily working with dental office leadership and central office leadership Drive client success during the pilot phase, ensuring Overjet wins out above our competition Execute the customer success strategy, focusing on high touch points and relationship building with dental offices Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team, including but not limited to expansion, usage, and up-sell Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion Plan account expansion initiatives and targeted campaigns for accounts with lower usage Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels Employ the total office concept, ensuring every member of the dental office staff is engaged Upsell new modules and software additions to existing customers
Qualifications
Bachelors degree or extensive experience 3+ years of experience in customer success in B2B SaaS Previous experience with renewals, expansions, and up-sells Excellent communication and interpersonal skills Experience in Management Consulting preferred Excitement to learn about artificial intelligence, insurance, dentistry, and technology Strong work ethic and hustle to achieve results in a high-growth startup environment A willingness to work in-office 2 days a week if you are located in any of our hub cities (NYC, Boston, Bay Area)
Why Overjet?
Competitive Compensation and Equity Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location 401k plans with a matching program Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered Life and AD+D Insurance 8 weeks Paid Parental Leave Optional HSA with Employer contribution Flexible Time Off and company paid holidays Annual Learning and Development Stipend Work from Home Stipend
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these geo-hubs come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Excellence: We set ambitious goals and strive for excellence. Velocity: We focus, act with urgency, and deliver results. Ownership: We take ownership, dive deep and solve problems. Win-win: We play to win, setting ourselves and our customers up for success. Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
Honored as one of the 2025 Best Places to Work by Built In Named one of the TIME Best Inventions of 2024 Recognized in Newsweeks Most Loved Workplaces in America 2024 Won the Dental Health category at the Digital Health Awards 2024 Honored as one of the 2024 Best Places to Work by Built In Recognized as one of the Top Startups of 2023 by LinkedIn Named one of the 2023 Worlds Most Innovative Companies by Fast Company Included on the definitive 2022 Forbes AI 50 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Software Development Referrals increase your chances of interviewing at OVERJET by 2x Sign in to set job alerts for Customer Success Manager roles.
Customer Success Manager (Support & Retention)
Salt Lake City, UT $60,000.00-$72,000.00 1 month ago Customer Success Manager (Salt Lake City, UT)
Salt Lake City Metropolitan Area 2 weeks ago Associate Customer Success Manager (CO, UT, AZ, NM)
Salt Lake City, UT $75,000.00-$85,000.00 1 month ago Salt Lake City, UT $73,000.00-$92,000.00 1 week ago Salt Lake City, UT $70,000.00-$95,000.00 1 week ago Salt Lake City Metropolitan Area $90,000.00-$130,000.00 4 days ago Customer Success Manager (Account Manager)
Salt Lake City, UT $90,000.00-$110,000.00 4 days ago Salt Lake City Metropolitan Area 1 day ago Senior Manager, GTM Services (Professional Services)
Salt Lake City, UT $163,200.00-$192,000.00 2 weeks ago Salt Lake City, UT $94,930.00-$136,000.00 1 day ago Salt Lake City, UT $125,000.00-$150,000.00 2 weeks ago Salt Lake City, UT $100,000.00-$120,000.00 4 days ago Salt Lake City, UT $32,500.00-$82,500.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr