Access Dubuque
Patient Care Coordinator
MedOne Pharmacy Benefit Solutions
1 Positions
ID: 3567725
Posted On 09/11/2025
Job Overview
Position Overview:
The Patient Care Coordinator works under the direct supervision of the Patient Care Coordinator Team Lead during day-to-day operations. The Patient Care Coordinator will assist daily operations of MedOne’s Clinical Services.
About MedOne:
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
What You'll Do:
Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners
Provide program and product specific financial knowledge
Direct and support members with completion of enrollment requirements
Convey pharmacy and claim details in easy-to-understand terms to callers
Oroviude excelled member relations and concierge level style of services
Comprehend and explain step therapy and copay requirements
Act as a liaison between members, providers, pharmacies, and care facilities
Coordinator scheduling of specialty medication delivery
Utilize basic de-escalation techniques
Maintain and be proactive with assigned case load and timely updates
Prepare and provide clear communications verbally and in written formats
Support operations of MedOne Member, Clinical, and Pharmacy services
Align with, and support MedOne’s Core Values
What You Will Bring to MedOne:
1 year minimum of customer service experience
Strong knowledge of Microsoft Office products including Word, Excel, and Teams
Customer empathy skills and proficiency in de-escalating challenging situations
Excellent interpersonal, written, and verbal skills
Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible
Demonstrated ability to work effectively in a call center or office environment
Must be able to stand/sit for long periods of time within limited space
Must be able to life up 25 pounds
Why MedOne?
At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to
prioritize your well-being
.
To support you in living this value, we offer:
Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance + additional benefits
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.
Location:
Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type:
Full Time, Salary
Reports to:
Patient Care Coordinator Team Lead
How to Apply:
If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page (https://medone-rx.com/our-company#careers) .
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.
Primary Contact
1659977850123
Jolene Kohlenberg
HR Manager,
5632584482
Phone
Phone
Phone
Fax
jkohlenberg@medone-rx.com
Email
True
True
True
Job Details
Categories
Pharmacy
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1152
Job REQ #
3567725
# Positions
1
Start Date
20250911
End Date
20251029
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MedOne Pharmacy Benefit Solutions
About the Company
Company Information
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. MedOne's corporate office is located in Dubuque, IA.
Why Join the MedOne Movement?
To help people conveniently access the most appropriate prescription treatment at the most affordable price.
Our Core Values:
Prioritize your well-being
Act as a MedOne team
Care for Members with Compassion
Strive to exceed client expectations
Do the right things for the right reasons
Bring your best
Challenge the status quo
Benefits:
Competitive Salary
Medical, Dental, Vision, Disability and Life Insurance for full-time employees
Matching 401K Plan
Paid Time Off
Paid Holidays and Birthdays
Gym Reimbursement
Tuition Reimbursement
Career Growth Opportunities
MedOne is an equal opportunity employer.
Job Offers are contingent on passing a background check and drug screen.
MedOne Pharmacy Benefit Solutions
1 Positions
ID: 3567725
Posted On 09/11/2025
Job Overview
Position Overview:
The Patient Care Coordinator works under the direct supervision of the Patient Care Coordinator Team Lead during day-to-day operations. The Patient Care Coordinator will assist daily operations of MedOne’s Clinical Services.
About MedOne:
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
What You'll Do:
Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners
Provide program and product specific financial knowledge
Direct and support members with completion of enrollment requirements
Convey pharmacy and claim details in easy-to-understand terms to callers
Oroviude excelled member relations and concierge level style of services
Comprehend and explain step therapy and copay requirements
Act as a liaison between members, providers, pharmacies, and care facilities
Coordinator scheduling of specialty medication delivery
Utilize basic de-escalation techniques
Maintain and be proactive with assigned case load and timely updates
Prepare and provide clear communications verbally and in written formats
Support operations of MedOne Member, Clinical, and Pharmacy services
Align with, and support MedOne’s Core Values
What You Will Bring to MedOne:
1 year minimum of customer service experience
Strong knowledge of Microsoft Office products including Word, Excel, and Teams
Customer empathy skills and proficiency in de-escalating challenging situations
Excellent interpersonal, written, and verbal skills
Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible
Demonstrated ability to work effectively in a call center or office environment
Must be able to stand/sit for long periods of time within limited space
Must be able to life up 25 pounds
Why MedOne?
At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to
prioritize your well-being
.
To support you in living this value, we offer:
Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance + additional benefits
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.
Location:
Offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.
Employment Type:
Full Time, Salary
Reports to:
Patient Care Coordinator Team Lead
How to Apply:
If you're enthusiastic about helping others and eager to join a dynamic team, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page (https://medone-rx.com/our-company#careers) .
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.
Primary Contact
1659977850123
Jolene Kohlenberg
HR Manager,
5632584482
Phone
Phone
Phone
Fax
jkohlenberg@medone-rx.com
True
True
True
Job Details
Categories
Pharmacy
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1152
Job REQ #
3567725
# Positions
1
Start Date
20250911
End Date
20251029
Featured Job
TH Ad
TH Comments
Similar Jobs
Inpatient Pharmacy TIS Coordinator
MercyOne
Pharmacy Care Coordinator
MedOne Pharmacy Benefit Solutions
FT Inpatient Pharmacy Technician
MercyOne
Inpatient Pharmacist Full Time
MercyOne
Outpatient Pharmacy Technician Trainee
MercyOne
Outpatient Pharmacy Technician
MercyOne
Part Time Inpatient Pharmacist
MercyOne
Share this Job
MedOne Pharmacy Benefit Solutions
About the Company
Company Information
MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price. MedOne's corporate office is located in Dubuque, IA.
Why Join the MedOne Movement?
To help people conveniently access the most appropriate prescription treatment at the most affordable price.
Our Core Values:
Prioritize your well-being
Act as a MedOne team
Care for Members with Compassion
Strive to exceed client expectations
Do the right things for the right reasons
Bring your best
Challenge the status quo
Benefits:
Competitive Salary
Medical, Dental, Vision, Disability and Life Insurance for full-time employees
Matching 401K Plan
Paid Time Off
Paid Holidays and Birthdays
Gym Reimbursement
Tuition Reimbursement
Career Growth Opportunities
MedOne is an equal opportunity employer.
Job Offers are contingent on passing a background check and drug screen.