RCN Capital
Information Technology Help Desk Technician I CT, South Windsor Job
RCN Capital, Hartford, Connecticut, us, 06112
Overview
RCN Capital, LLC is a national, direct private lender providing time-sensitive, bridge financing to real estate investors to fund the purchase of non-owner occupied residential and commercial properties, provide bridge loans, and provide real estate-backed lines of credit. The IT Help Desk Technician I provides internal systems support to internal customers at multiple sites, assisting them with hardware and software problems via phone, email or using remote desktop capabilities. This position is responsible for support, troubleshooting, and for ensuring the delivery of exceptional quality support services to our internal departments. This is a high visibility position requiring exceptional customer skills, knowledge of help desk processes, as well as understanding of how to operate a Help Desk in a highly dynamic organization. Core Responsibilities
Provide 1st level technical support; answering support queries via service desk, phone, email, and web. Takes ownership of user problems and is proactive when dealing with user issues, as well as effectively escalating more in-depth issues as appropriate. Responds to inquiries from users and helps them resolve hardware or software problems. Responsible for issue logging, tracking, analysis, reporting and management. Maintains records and provides reporting on repairs, down time, changes and updates. Responsible for documenting policies & procedures, end-user documentation, installation instructions, network and system design documents, system & script documentation, and test plans. Assists in maintaining and administering software and hardware inventories and licensing. Installs, upgrades and configures network printing, directory structures, rights, security and software. Setup and configure new workstations and workstation related hardware and software. Maintain windows updates and security updates for all workstations. Assist in maintaining system backups. Maintain virus protection on all devices. Support users in the use of computer equipment by providing necessary training and advice. Ensure that customer expectations are met or exceeded. Excellent interpersonal and communication skills with the ability to interact effectively with others, including various levels of management. Position Specific Responsibilities
Provide 1st level technical support for our end users; answering support queries via service desk, phone, email, and web. Required Skills
Multi-Tasking: Ability to work on multiple deadline driven projects or issues simultaneously and with a keen sense of urgency. Multi-Task: Ability to work on a number of deadline driven project or issues simultaneously and with a strong sense of urgency. Agile and Flexible: Ability to quickly adapt to shifting priorities and identify activities required to ensure swift resolutions. Detail Oriented: Keen attention to detail in respect to configurations of system devices as well as software documentation. Highly Collaborative: Highly accountable and naturally works well with the team to seek innovation solutions. Self-Motivated: Able to thrive in a fast paced environment with minimal direction. Can lift up to 50lbs. Must have reliable transportation. Excellent oral and written communication skills are a requirement. Strong personable customer skills are a requirement. Ability to work independently while managing time between support tickets and user support calls. Team Oriented: Recognizes importance of teamwork. Excellent analytical abilities and problem-solving skills. Establish communication with supervisory and management personnel in order to report task and project status and issues related to server or computer maintenance and support. Ability to work independently while managing time between projects and user support calls. Ability to communicate with end users in order to identify computer or network related issues. Recognized teamwork skills are advantageous. CompTIA A and/or similar certifications taken into consideration CompTIA Network Required Experience
Hardware support and troubleshooting Operating Systems Windows Workstation OS 10-Current Version Windows Server OS 2016-Current Version Network share and permission Management Microsoft 365 / Office 365 Platform Microsoft 365 / Office 365 Administration Exchange Online Teams SharePoint Online MDM / Intune Windows active directory management Imaging Technologies (e.g., Ghost, Microsoft Development Toolkit, etc.) Ant-virus applications Capable of installing, configuring, and maintaining all current versions of Microsoft products in a networked environment. Network Fundamentals Ability to configure and troubleshoot computers and laptops. PC hardware set-up, configuration, and troubleshooting. Virtual Desktop Technologies Azure Virtual Desktop (AVD), Windows 365 (W365) Printer support and troubleshooting Windows 2012-2022 server operating systems Degree in Computer Information Systems, Computer Science, or Engineering or at least 1-3 years experience supporting an enterprise level IT environment Preferred Experience
Advanced understanding of PC hardware set-up, configuration, and troubleshooting. BitLocker Encryption Microsoft Exchange Server PowerShell PowerBI Group Policy MFA/OTP VOIP Phone Systems VPN & RSA Deployment/Configuration Applications and Services Citrix ShareFile
Barracuda Email Protection Gateway, Impersonation Protection, Incident Response
SalesForce
Solar Winds Service Desk
ZoHo Desk
The Mortgage Office
HotDocs
Education
H.S. Diploma or equivalent required Associates Degree or Bachelors degree in Computer Science (CS), Computer Information Systems (CIS) or related discipline preferred CompTIA A and/or similar certifications taken into consideration CompTIA Network Schedule
Full time Monday-Friday, 9:00AM to 6:00PM We Offer
Competitive benefits including employer-sponsored medical, dental, vision, among other programs 401K with employer match Free food and beverage program Free onsite gym and laundry Many other perks!
#J-18808-Ljbffr
RCN Capital, LLC is a national, direct private lender providing time-sensitive, bridge financing to real estate investors to fund the purchase of non-owner occupied residential and commercial properties, provide bridge loans, and provide real estate-backed lines of credit. The IT Help Desk Technician I provides internal systems support to internal customers at multiple sites, assisting them with hardware and software problems via phone, email or using remote desktop capabilities. This position is responsible for support, troubleshooting, and for ensuring the delivery of exceptional quality support services to our internal departments. This is a high visibility position requiring exceptional customer skills, knowledge of help desk processes, as well as understanding of how to operate a Help Desk in a highly dynamic organization. Core Responsibilities
Provide 1st level technical support; answering support queries via service desk, phone, email, and web. Takes ownership of user problems and is proactive when dealing with user issues, as well as effectively escalating more in-depth issues as appropriate. Responds to inquiries from users and helps them resolve hardware or software problems. Responsible for issue logging, tracking, analysis, reporting and management. Maintains records and provides reporting on repairs, down time, changes and updates. Responsible for documenting policies & procedures, end-user documentation, installation instructions, network and system design documents, system & script documentation, and test plans. Assists in maintaining and administering software and hardware inventories and licensing. Installs, upgrades and configures network printing, directory structures, rights, security and software. Setup and configure new workstations and workstation related hardware and software. Maintain windows updates and security updates for all workstations. Assist in maintaining system backups. Maintain virus protection on all devices. Support users in the use of computer equipment by providing necessary training and advice. Ensure that customer expectations are met or exceeded. Excellent interpersonal and communication skills with the ability to interact effectively with others, including various levels of management. Position Specific Responsibilities
Provide 1st level technical support for our end users; answering support queries via service desk, phone, email, and web. Required Skills
Multi-Tasking: Ability to work on multiple deadline driven projects or issues simultaneously and with a keen sense of urgency. Multi-Task: Ability to work on a number of deadline driven project or issues simultaneously and with a strong sense of urgency. Agile and Flexible: Ability to quickly adapt to shifting priorities and identify activities required to ensure swift resolutions. Detail Oriented: Keen attention to detail in respect to configurations of system devices as well as software documentation. Highly Collaborative: Highly accountable and naturally works well with the team to seek innovation solutions. Self-Motivated: Able to thrive in a fast paced environment with minimal direction. Can lift up to 50lbs. Must have reliable transportation. Excellent oral and written communication skills are a requirement. Strong personable customer skills are a requirement. Ability to work independently while managing time between support tickets and user support calls. Team Oriented: Recognizes importance of teamwork. Excellent analytical abilities and problem-solving skills. Establish communication with supervisory and management personnel in order to report task and project status and issues related to server or computer maintenance and support. Ability to work independently while managing time between projects and user support calls. Ability to communicate with end users in order to identify computer or network related issues. Recognized teamwork skills are advantageous. CompTIA A and/or similar certifications taken into consideration CompTIA Network Required Experience
Hardware support and troubleshooting Operating Systems Windows Workstation OS 10-Current Version Windows Server OS 2016-Current Version Network share and permission Management Microsoft 365 / Office 365 Platform Microsoft 365 / Office 365 Administration Exchange Online Teams SharePoint Online MDM / Intune Windows active directory management Imaging Technologies (e.g., Ghost, Microsoft Development Toolkit, etc.) Ant-virus applications Capable of installing, configuring, and maintaining all current versions of Microsoft products in a networked environment. Network Fundamentals Ability to configure and troubleshoot computers and laptops. PC hardware set-up, configuration, and troubleshooting. Virtual Desktop Technologies Azure Virtual Desktop (AVD), Windows 365 (W365) Printer support and troubleshooting Windows 2012-2022 server operating systems Degree in Computer Information Systems, Computer Science, or Engineering or at least 1-3 years experience supporting an enterprise level IT environment Preferred Experience
Advanced understanding of PC hardware set-up, configuration, and troubleshooting. BitLocker Encryption Microsoft Exchange Server PowerShell PowerBI Group Policy MFA/OTP VOIP Phone Systems VPN & RSA Deployment/Configuration Applications and Services Citrix ShareFile
Barracuda Email Protection Gateway, Impersonation Protection, Incident Response
SalesForce
Solar Winds Service Desk
ZoHo Desk
The Mortgage Office
HotDocs
Education
H.S. Diploma or equivalent required Associates Degree or Bachelors degree in Computer Science (CS), Computer Information Systems (CIS) or related discipline preferred CompTIA A and/or similar certifications taken into consideration CompTIA Network Schedule
Full time Monday-Friday, 9:00AM to 6:00PM We Offer
Competitive benefits including employer-sponsored medical, dental, vision, among other programs 401K with employer match Free food and beverage program Free onsite gym and laundry Many other perks!
#J-18808-Ljbffr