HealthONE
Job Opportunity
MISSION Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors. VALUES HealthOne is guided by a cultural framework that embodies our values and drives our decisions. Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient. We care for PEOPLE by being welcoming, authentic, truthful, consistent, and humble. We are continuously looking for ways to improve our PROCESS and how we get things done. HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals. JOB PURPOSE In this support role, you'll be the go-to expert for administrators and beneficiaries dealing with Individual Coverage Health Reimbursement Arrangements (ICHRA) and other types of HRAs on a day-to-day basis. Your main purpose is to ensure that clients understand how these arrangements function, assist them in designing and implementing their HRA plans effectively, and provide ongoing support as they navigate through various challenges or questions that may arise. Essentially, you'll serve as a crucial link between our company and our clients, offering guidance, problem-solving assistance, and building strong relationships to ensure their satisfaction and success with our services. ESSENTIAL JOB DUTIES Provides expert support for users of HRASimple via chat, phone, and tickets Guides clients on HRA details, plan design, and platform usage Aids in HRA plan design and implementation for companies Provides friendly, clear, and confident support Manages support requests efficiently Collects and represents client feedback internally Builds relationships with company administrators Assists small businesses with HRA implementation Ensures accuracy in data provided to administrators Simplifies data explanation for client understanding Maintains regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Works to encourage and promote Company culture throughout the organization Other duties as may be assigned TRAITS Barrier identification and problem-solving Understanding complex enrollment processes Remaining calm in fast-paced environments Conflict resolution and clear communication Navigating multiple software platforms Analyzing complex data sets Open to new ideas and perspectives QUALIFICATIONS Bachelor's Degree in Health Care Administration, Nursing, Business, or related field preferred or equivalent experience Valid Driver's License Preferred Active Georgia License in Accident/Sickness/Life Insurance Two or more years broad-based business experience within health insurance or relevant industries Experience in a sales-oriented environment is preferred Customer service experience required Strong multitasking ability Proactive and positive problem-solver Excellent communication skills Technical proficiency in Excel and data management PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day responsibilities Must be able to drive a vehicle and daytime/overnight travel as required BENEFITS 401K (4% Match, Immediate Vesting) Accident insurance Competitive salary Critical Illness Insurance Dental Insurance Employee Assistance Program Flexible Spending Account Health & Wellness Program Health Savings Account Life & AD&D Insurance Long Term Disability Medical Insurance Paid Time Off Pet Insurance Short Term Disability Vision Insurance PRE-EMPLOYMENT SCREENING Drug Screen and Background Check Required HEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.
MISSION Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors. VALUES HealthOne is guided by a cultural framework that embodies our values and drives our decisions. Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient. We care for PEOPLE by being welcoming, authentic, truthful, consistent, and humble. We are continuously looking for ways to improve our PROCESS and how we get things done. HealthOne seeks individuals with integrity and heart to embody our values. Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals. JOB PURPOSE In this support role, you'll be the go-to expert for administrators and beneficiaries dealing with Individual Coverage Health Reimbursement Arrangements (ICHRA) and other types of HRAs on a day-to-day basis. Your main purpose is to ensure that clients understand how these arrangements function, assist them in designing and implementing their HRA plans effectively, and provide ongoing support as they navigate through various challenges or questions that may arise. Essentially, you'll serve as a crucial link between our company and our clients, offering guidance, problem-solving assistance, and building strong relationships to ensure their satisfaction and success with our services. ESSENTIAL JOB DUTIES Provides expert support for users of HRASimple via chat, phone, and tickets Guides clients on HRA details, plan design, and platform usage Aids in HRA plan design and implementation for companies Provides friendly, clear, and confident support Manages support requests efficiently Collects and represents client feedback internally Builds relationships with company administrators Assists small businesses with HRA implementation Ensures accuracy in data provided to administrators Simplifies data explanation for client understanding Maintains regular and predictable attendance Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice Works to encourage and promote Company culture throughout the organization Other duties as may be assigned TRAITS Barrier identification and problem-solving Understanding complex enrollment processes Remaining calm in fast-paced environments Conflict resolution and clear communication Navigating multiple software platforms Analyzing complex data sets Open to new ideas and perspectives QUALIFICATIONS Bachelor's Degree in Health Care Administration, Nursing, Business, or related field preferred or equivalent experience Valid Driver's License Preferred Active Georgia License in Accident/Sickness/Life Insurance Two or more years broad-based business experience within health insurance or relevant industries Experience in a sales-oriented environment is preferred Customer service experience required Strong multitasking ability Proactive and positive problem-solver Excellent communication skills Technical proficiency in Excel and data management PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day responsibilities Must be able to drive a vehicle and daytime/overnight travel as required BENEFITS 401K (4% Match, Immediate Vesting) Accident insurance Competitive salary Critical Illness Insurance Dental Insurance Employee Assistance Program Flexible Spending Account Health & Wellness Program Health Savings Account Life & AD&D Insurance Long Term Disability Medical Insurance Paid Time Off Pet Insurance Short Term Disability Vision Insurance PRE-EMPLOYMENT SCREENING Drug Screen and Background Check Required HEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.